ComplaintsforSuperior Chevrolet of Conway

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The date of the transaction was April 29th 2022. We paid $500 as a non refundable deposit on a 2022 RST Tahoe with add on specifications. Months after this order was placed we were told that they are no longer making the 2022 Tahoes and they configured a new vehicle summary on August 31st, 2022 for an RST 2023 Tahoe with the same add on specifications. The business (Superior Chevrolet of Conway) committed to provide us a 2023 RST Tahoe with the luxury package, panoramic sunroof and bucket seats on the second row along with everything a RST has to offer. The nature of the dispute is that the order placed did not require our certain specifications including (panoramic sunroof, luxury package and bucket seats on the second row.) The business has NOT tried to resolve the problem and has not tried to contact us and apologize or make it right. After 5 attempted phone calls to the manager and the sales rep at Superior Chevrolet Conway, I have yet to get a phone call back from the manager and the sales rep has been nothing shy of rude. The account information is under ***** ******. Order number is ******. We did not get a Vin number until the day the car arrived on their lot which was on January 5th 2023 (almost 10 months after we ordered the car.) The vin number is ***************** When the wrong car arrived at the dealership they proceeded to have us drive an hour out of our way to come get it all to realize it was not our car. We did not accept the car because it was the incorrect vehicle. Also, the same day our RST 2WD came in so did an RST 4WD that had all of the add ons my car was supposed to have. We found the 4WD ourselves online. They never told us that they had a 4WD on the lot. The dealership said they would sell us the 4WD Tahoe for MSRP and we had to make the decision today because someone was coming to buy it tomorrow morning. We feel this is WORNG, especially after all they have put us through. I have filed a complaint to Chevrolet corporate and the lady is supposed to contact me Friday evening with additional information and to discuss if we want to escalate the case. The customer service has been nothing shy of ridiculous along with the fact that I waited for my car for almost 10 months and the car was not what we ordered.

  Business response

  01/13/2023

  The customer met with our management team in person today to review all options available to them for their vehicle needs. We are waiting to hear from the customer about how they would like to proceed. 

  Customer response

  01/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We came to an agreement. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  06/24/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The dealership was misleading and frankly lied. I was not given an option or presented the different monthly prices or total loan options for my vehicle. I was told the warranty was included instead of an added on price, which makes my sales tax and monthly payment and loan higher. I was told that my sales tax would be half the price of what it is actually going to be. I have called and messaged my salesman for the past 3 hours and he is now not responding nor has the finance person called me back regarding this issue. I have called corporate and not received a call back as of yet. I would have not purchased the additional warranty at the time of sale, because as I told my salesman, I wanted my payment lower if possible, or at least close to the same as my trade in payment. Therefore, if I had not been mislead or if they had presented my options of payments with and without the ADDED warranty I would have chose without and purchased at a later date to get my payments lowered.

  Business response

  07/22/2021

  Business Response /* (1000, 5, 2021/07/07) */ Superior Chevrolet is committed to full transparency in all of its dealings with customers. All of the options were reviewed with **. ******* and she signed all of the necessary paperwork related to the warranties. She accepted some and declined others. **. ******* title paperwork was mailed on June 7, 2021, well before the deadline for registration (USPS Tracking Number: XXXXXXXXXXXXXXXXXXXX). Superior is working with the USPS to locate the paperwork in their system. We are happy to provide a letter or other documentation needed for **. ******* to take with her when she registers her vehicle stating that the paperwork was lost in transit and she will not be required to pay any late fees.

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