Business ProfileforCarroll Electric Cooperative Corporation

Carroll Electric has a policy that if you have more than 3 late payments in a 12 month period, they can charge a deposit , based on your two highest bills. It is no secret that the cost of electric usage is at an all time high. I built a new home that I closed on in August 2022. Since that time, I have had three occasions of a late payment. They were as follows: Due date 10/19 Paid 10/20 - Full Amount of 240.57 1 day late Due Date 1/19 Paid 1/23 - Full Amount of 288.02 4 days late Due Date 2/21 Paid 2/24 - Full Amount + of $500.00 3 days late I received a letter a week after that last payment saying they would be collecting an $890 deposit from myself, based on the two highest bills.They tried to sugar coat it with them only adding an additional $50 a month. After 12 months, they'll refund. I spoke to a supervisor, ********. She was like talking to a recording. I asked to speak to someone above her, to which she stated she would request, but already telling me that they would have nothing different to add. Complaint: I had a previous account with them for more than a decade. I was never disconnected, but more times than not, late. Sometimes, even right up until the disconnect date. Never asked to pay a deposit. It is why I was not asked for a deposit at my new home. They said this isn't a new policy, but the first customer service rep I spoke to, said it was new and that she had received many calls on the same matter. I understand chronically late and accounts that have to be shut off. I even said I would understand a small deposit, even one month, but to request nearly $1000 is overkill and puts an undue hardship on my income. I am a single mother with 5 children, two in college, and one that is special needs I receive no child support and no government assistance. Even car loans and mortgage companies have somewhere in the 5-10 day grace with no late payment. I was a total of 8 days late between 3 payments. Nowhere near a shut off and no partial payments.