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Business Profile

Window and Door Installation

EcoView Windows and Doors of Little Rock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme disappointment regarding the incomplete installation of our EcoView windows, which began on November 20-21, 2024. Despite numerous assurances and attempts to resolve these issues, we are still waiting for completion almost nine months later.
    During the initial installation, three items were noted as outstanding:
    * A broken front window glass
    * An incorrectly colored sliding glass door handle
    * A missing sliding glass door screen
    We were told these items would be addressed promptly. A few days later the job was inspected by ****** who reiterated these assurances.
    In early January 2025: Left several voicemails without a return call. We eventually spoke with **** in late January. Who gave no timeline.
    January 23, 2025: ***** requested a picture of the broken window's product label via text. This was sent.
    Around February 16, 2025: **** called to schedule the installation of the door handle, but the appointment was canceled due to a snowstorm, with no attempt to reschedule.
    March 14, 2025: We texted ***** for an update and received no reply.
    April 15, 2025: Called EcoView and was told to speak with ****, but he did not return call as promised.
    April 16, 2025: Spoke with ****. He apologized but still gave no timeline.
    April 24, 2025: Spoke with **** who requested another picture of the window label, which I sent.
    May 28, 2025: Spoke with **** who promised to resolve the issues within 2.5 weeks.
    May 30, 2025: **** called informing us that a supervisor would measure the window on June 3, 2025.
    June 3, 2025: Met with ******* who inspected the window and door, but still provided no timeline for completion.
    July 21, 2025: Spoke with ****, who informed us the original window manufacturer was out of business. He stated they were attempting to source a compatible window that would match our existing windows. He gave an installation estimate of 1-2 weeks.
    We kindly request a definitive timeline for the completion of our installation.

    Business Response

    Date: 08/20/2025

    Good afternoon,

    We have received your letter of the complaint against Ecoview Windows & Doors. We are working promptly to get this taken care of for our customer. We have reached out and will be visiting Mr. & Mrs. ****** today to get these services handled. If you could please reach out to us about becoming a member of the BBB, we would love to become more equipped to handle these types of situations and become a better business. Our #1 goal is to make our customers happy and keep them satisfied.

    Contact Info:  **************************

    Also, if you could please update our address. We have just received this letter, from our previous address. 

    Updated Address:

    Ecoview Windows & Doors

    ***** ********** **

    ****** ** *****

     

    Thank you,

    ***** ******

     

    Business Response

    Date: 08/26/2025

    Please be advised that service has already been scheduled to address the consumer’s concerns. Our team is set to perform the necessary work on September 15, 2025. We are committed to resolving the matter promptly and to the satisfaction of the consumer.

    If any further documentation or information is needed, please let us know. We will provide updates once the scheduled service is complete to confirm resolution.

    Thank you for the opportunity to address this matter.

    Customer Answer

    Date: 08/30/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    A tentative date of September 15, 2025 has been scheduled in order to address these issues. I understand by accepting their response The case will be closed. However, should this date come and go without resolution, can a second compliant be filed?



    Sincerely,



    ****** *****

EcoView Windows and Doors of Little Rock is NOT a BBB Accredited Business.

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