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Find a Location

McLarty Nissan of Benton has 1 locations, listed below.

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    Business ProfileforMcLarty Nissan of Benton

    Auto

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    19960 Interstate 30 N, Benton, AR 72019-8047
    BBB File Opened:
    4/26/2018
    Years in Business:
    6
    Business Started:
    11/1/2017
    Business Incorporated:
    4/9/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Shiloh Mitchell, General Manager
    Contact Information

    Principal

    • Mr. Shiloh Mitchell, General Manager

    Customer Contact

    • Mr. Shiloh Mitchell, General Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/14/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    My name is ****** ****** and I contacted McLarty Nissan to see if they had any new Sentras and they told me they did. . I orginally spoke with an internet salesman, I believe his name was Kevin, he no longer works there, and was told by him that the out the door price, which is tax, title, license was 25750. I was contacted by Nick several weeks later with regards to the request and I asked if I could get the vehicle for 25000 out the door price and he checked and the best they could do was 25129, which I agreed to. We headed to Benton, which is a 3 hour drive, and on our way I received a phone call that the vehicle wouldn't be ready because there was a recall on it. They asked that we continue on our way to take care of the payment and paperwork and they would deliver the vehicle on Tues/Wed of the following week. We continued to Benton. We went in to sign papers and Vance brought out a form that I would be responsible for the taxes. I corrected him and said the out the door price was given of 25129, which I had the cashiers check made for 25000 and a personal check for the rest. He went to the back and said that there wasn't anything they could do because they were only making 400 on the sale. So, lie #2. I know for a fact that their invoice price and the msrp are two different prices. The vehicle brand new is 21, +++. If my daughter hadn't been there, I would not have purchased the vehicle, but now she had her heart set on it and we already had a buyer for her car. I do not currently have a job so having to purchase the vehicle was difficult enough and now the cost of the vehicle just went up because I have to pay the taxes. They did not deliver the vehicle until Thursday, they were supposed to be here by 10 and didn't arrive until 12 making me miss a much needed hiring event I was going to attend. Non stop lies from this company.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff N

    1 star

    01/31/2024

    If I could give zero stars I would! This is an example of a dealership that is out to entice customers with completely dishonest pricing, advertising prices on auto trader, their own website, direct email, etc. that show steep discounts, but then when you ask them for the final price it is basically msrp, as they charge you the amount of the discount in obscenely over priced “dealer installed equipment”, like wheel locks and floor mats for $2500. Typical bait and switch pricing approach. Not to mention that their sales people are either highly incompetent or just blatantly dishonest, and when called out on their dealerships dishonest approach they try feebly to debate you. Please avoid this shady dealership.

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