Complaints
This profile includes complaints for King Kutter, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this back blade on 2-3-24 on or about 3-15-24 the blade broke at the welds. I called the warranty department and filed a claim on 3-20-24 on 4-15-24 I was told they were not going to warranty the defect. I have only used it probably 5 hours there is no way this should have broke. I have owned several blades in the past years and have never seen anything like this. I am very disappointed with their decision not to honor the warranty. I asked to speak to someone over the parts man. I was informed there was no one to speak with and said there was nothing they could do.
Business Response
Date: 04/24/2024
April 23, 2024
Subject: Better Business Bureau complaint # ******** response
Dear BBB of *************,
I am writing in response to the warranty claim filed by the complainant regarding the King Kutter rear blade, model TRB-84-YK, serial number **********. The blade was manufactured on 04-05-2022 and sold by Big R in **********, ** on 2-3-2024.
As the manufacturer, King Kutter **** stands by the quality and durability of our products. However, after careful examination of the evidence provided, including images of the welds, we regret to inform the complainant that we cannot honor the warranty claim.
The King Kutter rear blade is rated for a horsepower range of *****. The complainant states that it was used on a Branson 5520R tractor,which has a horsepower of 55. The excessive force applied during use *** have contributed to the welds ripping. We recommend using the rear blade within the specified horsepower range to ensure optimal performance and longevity. Furthermore, the complainant states that he has owned various blades in recent years. This *** suggest that the complainant was not using the blade for its intended purpose or as it is designed to be used.
While we understand the complainants frustration, King Kutter **** respectfully declines the warranty claim. If the complainant wishes to return the blade to its original retail location, we are unable to prevent this action.
We appreciate the opportunity to address this matter and remain committed to providing high-quality agricultural equipment. If the complainant has any further questions or concerns, please do not hesitate to contact us.
Respectfully,
King Kutter ****Customer Answer
Date: 04/25/2024
Complaint: 21576367
I am rejecting this response because: First off I have had several blades because I have had several tractors each with different HP and different size blades. No where have I found they are rated for 50 HP. I have attached the product info from their web site. The store has nothing listed they are rated for 50 HP. I tried to return it to the store they have a 30 day return policy the are the ones that gave me King Kutter's contact info and told me I would have to file a warranty claim. I have since had the blade repaired best as possible the repair man told me it was poor welds and it should have bent or broke in several other places before it broke here if it broke at all.
Sincerely,
*******************Business Response
Date: 04/29/2024
4-25-2024
This is to inform you that King Kutter will not be responding to the complaint follow up. If customer is making changes, repairs prior to satisfactory solution, then customer has accepted the product and solutions.
Respectfully,
Randar Luts
King Kutter Inc.
Customer Answer
Date: 04/29/2024
Complaint: 21576367
I am rejecting this response because: the customer has no choice when the manufacturer will not warranty the item I did not buy it for it to sit here I bought it to use if you cannot honor your warranty I have no choice but to get it repaired so that at least I can use it I have not changed anything except for the fact you were not going to hold up your end of the deal I purchased this item in good faith and found out that that had nothing to do with it I purchased this item because it was made by an **************** but apparently that makes no difference I have been waiting for 2 months I did not buy this to be sitting here not being able to use it that is a very unfair statement at the least
Sincerely,
*******************
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