ComplaintsforWholesalehunter.com

• Initial Complaint

  02/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two items that this business said they had in stock. I also paid for next-day shipping, expecting to have these items prior to the weekend. Their **************** called saying it would take another week, possibly longer due to "Their wear house guys". I think that they do not have the items in stock, that this is a bate & switch. I paid full price plus expedited shipping. I got ripped off.

  

  Business response

  02/17/2023

  the customer placed an order on 2/15/2023 for high value items with shipping speed next day air. the order triggered a verification as it was a high value items with a shipping speed of next day air. we reached out to the customer to verify the order before we release it for shipping. we heard back from the customer on 2/16/2023. the customer was aggravated that it had not shipped yet, which we explained that any high value orders get verified before sending to the warehouse for shipping. He stated he wanted the item shipped asap as he paid for next day air shipping. we explained to the customer that next day air shipping speed means that it will ship with the speed of next day air once the order was processed, but that next day air shipping speed did not jump his order to the front of the line. the customer either did not like that response or could not comprehend it, so he retaliated by making this false BBB report. the items are in stock, and the customer's order was processing for shipment. we have since cancelled the customer's order and voided out the credit card charge, as customer we could not meet the customers' demands. 

• Initial Complaint

  06/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company had an on-line auction for a revolver. I emailed on May 25th to ask if it was in stock. They immediately responded that it was. I told them I would take it using the buy now feature of the auction. They sent an online invoice and immediately sent a money order (they listed that as a optional payment method) and the required paperwork. Today, I got an email that it is out of stock on backorder. I called their customer service, and was curtly informed that they don't hold anything until payment is received. I contend, that one I made the online purchase, the deal was struck and the gun should be mine. Now I am out my time an expense of getting the money order, FFL, mailing it , not to mention, I don't have my $*** back yet. What a shady, slimey way to treat customers.

  

  Business response

  06/01/2022

  Mr ****** purchased the item off of gunbroker.com on 5/25/2022. We received payment on 5/31/2022. We clearly state in the listing that all items are in stock at the time they are listed, but we cannot guarantee that the item will be available by the time we receive payment. We do not reserve the inventory until payment is received, so we encourage all customers to pay as quickly as they can. If an item sells out before we receive payment then we will honor the price and leave the item on back order and ship it when it becomes available, or you can choose to cancel the order for a full refund. Mr. ****** chose to pay by Money order and not by credit card. The item was sold out by the time we received his payment. We offered to keep the order open and ship the item once it became available again, but on 5/31/2022 Mr. ****** requested to cancel the order and receive a full refund. We have already submitted the return paperwork to the accounting department. The refund check will be mailed out on 6/3/2022, as we mail check once a week.

  Customer response

  06/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: An auction is a contract to sell.  We had a contract.  I don't have an option at that point to not pay.  I won an item and promised to pay.  I have 160 positive purchase feedbacks over a ** year period. You were getting paid, and you offered to take money orders as a payment option.  Because it costs 3% less than a credit card, I opted to send you payment.  Further, I called to see if the item was in stock and when I was told 'yes', I assumed that once I hit buy now, it would hold the item.  The way you do business is questionable, certainly NOT in the spirit of an auction, not customer centric in the least.  My money is tied up in a money order until you get around to giving it back to me. Because of your actions, I am out the cost of the money order, a stamp, my time in getting an ffl to mail to you and having my funds tied up.  That is not right!
  
  Sincerely,
  
  ******* ******

  

  Business response

  06/09/2022

  Mr. ****** agreed to our terms and condition as they are posted on the listing. we clearly state in the listing that we do not hold inventory until we receive payment. That was part of the terms of sale. Mr ****** agreed to that once he did the buy now. We can not help it if he assumed something verses reading the terms of the sale that he agreed to. Mr. ****** choose to pay by check or money order and take a gamble that the product might be out of stock by the time we received his payment. We suggest that Mr. ****** go back and reread all of terms on sale that he agreed to when he did the buy now. We have already processed the refund check and mailed it out. Their is nothing more that we can do on this matter, as Mr. ****** has been given a full refund of the order total.

  Customer response

  06/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: The auction was on the Gun Broker site.  We both were obliged to operate under Gun Broker rules.  I wrote Gun Broker, and they told me that an auction is a contract and that the seller has the obligation to hold the item won until payment was received.  The seller can dictate forms of payment, and in this case, Wholesale Hunter agreed to take a money order so the buyer can avoid the 3% additional fee.  I even called them in advance of me closing the auction to see if Wholesale Hunter had the item, to which they responded "yes."  This is unscrupulous business activity that causes people like me to spend money in buying a money order, a stamp, an envelope and driving to the post office for nothing.  I have suffered a loss beyond the refund due to the activities of Wholesale Hunter.  I demand  to be made whole.  I expect to be reimbursed $** for my loss.  You can go to their Gun Broker address and see their feedback.  They are averaging about 10% negative, primarily for the same reason as my loss.  That's hundreds of people each year.  Take that number times $** to $** and we're talking about a class action law suit.    
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/8/2022 I called WholesaleHunters.com seeking information on a specific product. Feeling confident on the information given from the female representative I spoke to over the phone I placed my order on the night of 3/8/2022. My order arrived on 3/12/2022, upon inspection I realized that the product was not intended for the false information I was given over the phone by the customer service representative. I called customer care on 3/14/2022, explained the situation and asked for a return. I was granted a RMA number and was asked to send the item back at my cost for a refund. Upon progressing with the return I obtained quotes from two shipping companies for half the cost of the item I bought. Originally I paid $8 for shipping, so to return ship at $23 I felt was astronomical. I again called customer care for a solution on a lower shipping cost, I even offered to pay WholesaleHunters the same $8 for them to issue a return shipping label and was told that cant be done. I was also told "If you don't like the cost of shipping back the item you could always not return the item and sell it yourself on eBay." What kind of customer service is that? I'm, willing to pay return shipping for what I originally paid to ship and just want my refund.

  

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/15) */ The customer placed an order on 3/8/2022 at 10:01 PM for an Advanced Technology Intl. Advanced Technology Intl 12 Gauge Shotgun Rear Pistol Grip Md: RPG0100. We shipped the customer order on 3/9/2021 via fedex XXXXXXXXXXXX. The item was delivered on 3/12/2022. The customer contacted us at 3/14/2022 requesting to return the item as they ordered the wrong item. we issued the rma on 3/14/2022. Per out terms and condition that the customer agreed too, they are responsible for the return shipping of the item back to the address designated on the rma within 7 days of the rma being issued. Once the item is return we will issue a refund in accordance with our return policy that is published on our website. We do not cover return shipping nor provide a return label, per the terms and conditions that the customer agreed too. The customers complaint that shipping companies/carriers are wanting to charge him $23.00 in shipping to return the item has nothing to do with us nor the customer transaction with us, as we do not own nor operate any shipping companies/carriers. Paying for return shipping is a common practice for all online retailers. We will issue a refund in accordance with our return policy once the item is returned and processed. Consumer Response /* (3000, 7, 2022/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where on your website is there terms for returns..... This is all that it states: "How do I return a purchase?Only certain items can be returned. In order to confirm that we can accept a return on your order and to get your mailing instructions, call us Toll-Free at XXX-XXX-HUNT (XXXX) or Email us at *******@WholesaleHunter.com" There were no terms at checkout that I was made aware of. You are misleading customers with unfair business practices. As stated before I agree to return the item if business provides a shipping label for the $8 charge originally paid at my cost. Business is unable to do that. Very misleading steering tactics. Business Response /* (4000, 9, 2022/03/21) */ Our terms and conditions are clearly posted on our website. Here is a link to them https://www.wholesalehunter.com/Home/Terms In order to place an order on the website you have to manually click the agree to terms and conditions button during the checkout processes, otherwise it will not allow you to complete the checkout processes. The customer placed the order himself at 10:01 PM central time. We are not open at 10PM, as our hours are Monday - Friday 8AM - 6PM central time. The customer agreed to the terms and condition by clicking the agree to the terms and condition button during the checkout processes. It is the customers responsibility to read the terms and condition before clicking the agree button. The RMA has already been issued to the customer. It is their responsibility to ship the item back to us within the time frame stated on the rma at their cost. Once the item is returned we will process a refund in accordance with our return policy that the customer agreed to when they placed the order

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/24/21 I ordered a *** precision classic turret press, through Amazon. Within 3 hours of ordering I cancelled the order. You do all this through ******* Wholesale Hunter confirmed on 11/26 that they got the cancellation request before it was sent, while the item was still in their warehouse. They have sent the item anyway. Now I will have additional expense and time lost added to my experience with this company. You look at their reviews and they are obviously a horrible company, and you have rated them at A+. Maybe BBB is doing a poor job also. I do foresee an on going hassle with this seller on getting my money returned after this order is returned. Truly, with such a poor rating amongst it's customers I wonder if I can trust BBB when they rate such a company so high.

  

  Business response

  12/21/2021

  Business Response /* (1000, 5, 2021/12/01) */ Mr. ****** placed his order on amazon. Amazon sent us the order on 11/24/2021 at 12:45PM. Mr. ****** email us to cancel the order as he had found it cheaper elsewhere after business hours the same day. we were closed for thanksgiving the 25th. We tried to stop the order the next business day, but it was already too late. we have already sent the rma to return the item in accordance with our return policy. Our return policy is clearly posted on amazon for all customers to view prior to placing the order. If Mr ****** did not like our return policy then he could have chosen to purchase the item elsewhere. We will issue a refund in accordance with the return policy once the item has been returned to us. Consumer Response /* (3000, 7, 2021/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel I contacted W.H. in a timely fashion. When they got my request to cancel my order was still in the warehouse. It is on it's way back now, I would not accept delivery.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wholesale hunter sent me an item I did not order. I sent them an email containing picture proof that I did not receive the item I ordered. They have denied my request for a full immediate refund. They requested I return the item I did not order. In order for a refund to be considered. I do not believe I am under obligation to have my money further retained by wholesale hunter. I also do not believe I am under obligation to be inconvenienced any further with the hassle of return shipping of a product I did not order. Wholesale Hunters coustomer service was rude and threatened to bring legal prosecution against me if I chose to dispute the charges they placed on my account.

  

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/11/15) */ I am sorry to hear that Mrs. ****** received the wrong item. Errors like this are unfortunate and unintentional. Per the terms and conditions, which Mrs. ****** agreed to when she placed her order with us, the remedy to fix situations like this is for the wrong item to be returned to us via a pre paid return label and once we receive the item back a full refund will be issued to Mrs. ******. If this solution is not acceptable to Mrs. ****** then she should not have agreed to it when she placed her order with us. Furth more we lay out that if Mrs. ****** disagrees with our terms and conditions then she is welcome to dispute them in the district court of Elmore county AL. If Mrs. ****** wishes to receive a refund she must first return the items she received via the pre paid return label we will send her. If she wishes to review our terms and conditions, which she agreed to, she can find them here. https://www.wholesalehunter.com/Home/Terms Sincerely, ***** ***** Executive V.P. Consumer Response /* (3000, 7, 2021/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read your terms and conditions and no where does it state that if you send me unordered items am I obligated to pay for them or return them. According to the federal trade commission, it is illegal for you to send me an item i did not order then demand payment or for me to return it. I have not recived the item i order nor has my order shipped so at this time i would like to cancel my order and receive a full refund. I have attached links to the federal trade commission stating the laws i have referred to. https://www.consumer.ftc.gov/articles/what-do-if-youre-billed-things-you-never-got-or-you-get-unordered-products#shop https://www.consumer.ftc.gov/articles/what-do-if-youre-billed-things-you-never-got-or-you-get-unordered-products Business Response /* (4000, 9, 2021/11/16) */ I am sorry to hear that Mrs. ****** received the wrong item. Errors like this are unfortunate and unintentional. Per the terms and conditions, which Mrs. ****** agreed to when she placed her order with us, the remedy to fix situations like this is for the wrong item to be returned to us via a pre paid return label and once we receive the item back a full refund will be issued to Mrs. ******. If this solution is not acceptable to Mrs. ****** then she should not have agreed to it when she placed her order with us. Furth more we lay out that if Mrs. ****** disagrees with our terms and conditions then she is welcome to dispute them in the district court of Elmore county AL. If Mrs. ****** wishes to receive a refund she must first return the items she received via the pre paid return label we will send her. If she wishes to review our terms and conditions, which she agreed to, she can find them here. https://www.wholesalehunter.com/Home/Terms Sincerely, ***** ***** Executive V.P.

• Initial Complaint

  07/10/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On,or about June 25, 2021 I ordered three 1 pound containers of smokeless powder for reloading my own ammunition from Wholesale Hunter in Alabama. The items were allegedly in stock, and I knew there would be a $25.00 "HAZMAT" fee included on the order, in order to ship the items (that is why I ordered three, to split up the cost of the hazmat fee). My credit card was charged $166.90, for the merchandise, hazmat fee, shipping, and tax. I received one pound of powder, and nothing else. I received an email stating the other items "might" be shipped from a second location. After a week of waiting, I emailed the Wholesale Hunter "Support" , and was told that they "over-sold" my other two items, and that they would be backordered with no ETA". When I complained, they offered to cancel the two backordered items, and credit my account $88.50. So, I will end up paying $78.40 after shipping, for an item they sold me for $33.50 initially. This is NOT fair, THEY oversold the items, not me.

  

  Business response

  09/03/2021

  Business Response /* (1000, 5, 2021/07/14) */ We refunded Mr. O***** $68.77 for the unshipped products, Which is what he paid us, plus $19.73 for the shipping and taxes. Consumer Response /* (3000, 7, 2021/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was also charged a $25.00 HAZMAT fee for shipping the one item. I would have NEVER even placed this order had I known that they did NOT have two out of the three items I had ordered in stock, as they had claimed they did (and charged me for). It would be the same as paying someone an extra fee for shipping an item overnight, then never receiving the item at all. I ordered three items in good faith, paid all the extra fees and charges, then only received one item and got stuck paying an extra $25.00 charge that would have never happened if they didn't misrepresent their inventory. I just want to be treated fairly. Business Response /* (4000, 10, 2021/07/14) */ All items were in stock at the time of purchase. We would have shipped the 2 back order items as soon as they came back in stock and not charged Mr. O***** another shipping or hazmat fee even though it would have cost us an addition hazmat fee and shipping. Mr. O***** choose to cancel his order and as such he was refunded in lone with our cancelation policy. Consumer Response /* (4200, 12, 2021/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have previously sent copies of the original receipt and email correspondence, showing that they told me the items were in stock, and charged my credit card. Then the email note that two items were on indefinite backorder, with NO ETA, when I emailed them a week later, asking where my merchandise was. Business Response /* (4000, 14, 2021/07/15) */ All items were in stock at the time of purchase. We would have shipped the 2 back order items as soon as they came back in stock and not charged Mr. O***** another shipping or hazmat fee even though it would have cost us an addition hazmat fee and shipping. Mr. O***** choose to cancel his order and as such he was refunded in lone with our cancelation policy. Consumer Response /* (4200, 16, 2021/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want 2/3 of the price of the HAZMAT fee refunded ($16.00 total), for the two items that were not shipped. The ONLY reason I ordered the three items, was to split the cost of the HAZMAT fee THREE WAYS, instead of paying it for just ONE item. I ordered and PAID for three items in good faith, and the SELLER is the one that MISREPRESENTED their inventory. I just want to be treated fairly, which I have not. Business Response /* (4000, 18, 2021/07/16) */ We will not be refunding you any more money. You were refunded in line with our refund policy.

• Initial Complaint

  06/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This retailer listed merchandise at a specific price for a specific quantity, billed me, and then only delivered one fourth (1/4) of the total quantity. I emailed them first to resolve the issue, but they refused to honor a transaction that they clearly believed was accurate to process and ship. I filed a credit card dispute, and they have since ignored it. Reviews of this store show a very consistent pattern of predatory sales.

  

  Business response

  09/02/2021

  Business Response /* (1000, 7, 2021/06/24) */ Thank you for contacting us. I was not able to find an order from Mr. *********. Please provide us with an order #. Consumer Response /* (3000, 9, 2021/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have order numbers XXXXXX and XXXXXX that are both relevant. Between both orders, the total quantity paid for was 800. Based on the listing, in both the specifications AND listed price per round at the top, the quantity per unit was 200. Both orders of two units each were paid for, processed, and shipped. I only received 200 rounds total. After contacting support, they absolutely refused to honor the sale that was clearly accurate to process and ship and would not refund me the difference. In addition, it appears that there is a pattern of reviews showing manipulation of listings to get higher status on search engines and then switching quantities after orders are placed, claiming a "mistake." If it were a mistake, the order should not have been shipped. Business Response /* (4000, 11, 2021/07/07) */ I have checked these 2 orders and they were both for 2 boxes of 50 Rounds for a total of 200 rounds. Mr. ********* is either mistaken or a liar. We never advertised these boxes as anything other then 50 round boxes.

• Initial Complaint

  05/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased an item on gun broker from this company on april 25 in which the site claimed they had 8 in stock. They still have not shipped the item. My first call to them they claimed i never verified order which is false i paid immediately upon buying and have the receipt to prove that. Now they are saying the need 10 to 12 days to process order. We have now exceeded that and they still have not shipped. Buyers be ware of this outfit. I would like the Bbb ti contact them and tell them to rectify this immediately

  

  Business response

  08/30/2021

  Business Response /* (1000, 5, 2021/05/11) */ Mr. ********* order was shipped on 5/11/2021 via UPS tracking # ******************. We do state in our product ad that shipping can take up to 2 weeks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩