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Business Profile

Storage Units

Backyard and Beyond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20, 2025, I purchased a shed from Backyard and beyond from ********* *****. On tge day if delivery ********* called to advise that the electricians had broken the door frame and if I would agree to the delivery he would contact his father and have the door repaired. I paid $18,000.00. On July 2, 2025 I called to see when the repair would be done. I also advised the shed was painted 2 noticeably different colors. He advised that when he could spare a person the corrections/repairs would be done. On July 15 I posted an unfavorable review on their website. Immediately ****** Adamssupposedly the main owner called from ************. Again I was told they had no one available and couldn't say when it would be done. I told him if they would tell me what the main color was I would fix it myself. It is now September 7 and no arrangements have been made to repair or correct the paint. Fearing theft I had the broken door repaired. They have ads on Marketplace stating 5 star service before and after. Obviously not the case in my opinion. I have been more than patient and willing to work with them.

Backyard and Beyond is NOT a BBB Accredited Business.

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