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Business Profile

Organic Farms

Seasons in the Sun, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organic Farms.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a one month special in March. The product wasnt great, communication was poor, and the company seemed just very disorganized. The first week in April, I received another delivery, which I thought was maybe a promo of some sort. The second week of April, I received another delivery, so I contacted the owner to tell her that I was only signed up for the March special and should not still be receiving deliveries. She stated that she thought I was signed up through April - the disorganization is really problematic. The third week of April, I received another delivery that I did not want or order. I still have all of this good in my refrigerator, untouched, that I do not want.Yesterday, I check my credit card and find that she has charged me $199. I contacted her and said that I did not approve this charge and to please refund immediately. She said I accepted deliveries in April. I said I did NOT accept deliveries, I came home to find stuff left on my doorstep despite NOT ordering it, AND telling her to stop delivering. She then stops responding.I have filed a dispute with my bank, and a hold has been placed on the charge. Shocking amount of incompetency and poor business practices here.

  • Initial Complaint

    Date:12/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company fraudulently charged my account $385. They would not reply to my texts or calls for 8 weeks. Then they agreed to a partial refund only if I did not make my complaint public. They literally held my own money hostage! Then they threatened me and posted my photo on their public page for exposing the truth. I have the names of many more people who are victims.

    Business Response

    Date: 12/07/2023

    *** *********** signed up for a special we offered. In said special you paid for all 3 months of that special up front. It was for Oct nov and Dec. she was charged for it. It should have been $375 so we did over charge her $10 in that. Of which I offered to refund. She was also charged $140 that was incorrectly charged by the new office help (who wasn’t aware of the special and that she had already paid in full for it so the new office girl set her up to be charged monthly rate of which I also agreed to refund 

    I have posted on my business Facebook page of the issues we have had here. First. I moved here to take care of my parents. 84/82. This past year they both went down hill in their heath and it has been a struggle for me mainly because it has been almost impossible this year to find good help. Or any help. I have done my best and any time a customer contacted me and told me of issues they had I worked to make it right for the member. Proof in this is on the face back comments. I farm I took over my fathers farm I take care of my parents and I do the CSA program. Yes I got behind on retuning calls and texts and messages and emails. But I always made things  right with members. Rather it was a refund or adding extra the following week with their delivery to make up for any bad thru got.  
    *** *********** did not text me. She said she did. But I do not have it from here. However I sent text. And nothing was responded from them.  I co texted her from email which is when she started blasting me. I listed out how she was charged and why and offered to refund the overage. We had faithfully delivered her CSA for all of Oct Nov and so far in Dec  No one ever told me she didn’t pick up. As far as I know she did. But she tells me she cancelled and never picked up yet I have nothing from her about that.  She was texted by the delivery driver and she never responded to that. She was texted by me and she never responded either. But yesterday to try and make this right for her I offered the following. She was charged $140 and $385. Of that I owed her back $10 from the $385 and all of the $140. I told her I would refund $150. AND that I would also refund her half of the $385 AND I would still deliver to her the last 3 weeks of CSA AND I would also give her a larger share. Worth $59 vs $35 for all 3 weeks. All of that was to her advantage and even though I am out all I sent I was still willing to try and make it right in the best way I thought would be fair to us both she claims she got rotten produce. Maybe she did get something bad. I don’t know. I have an employee who makes the bags. But anytime anyone ever co texted me that they got anything bad I always made it up to them with the following weeks delivery. ALWAYS !! 
    Now she is blasting all over social media downing me and my business. She has family and friends posting as well who have never been members of the CSA program. 
    This is year 14 for my CSA program. Do we make mistakes - yes we do. Do we try to make them right when brought to our attention - each and every time we do !!!!!

    this lady has nothing better to do with her time and has taken this own as some sort of vengeance against me. This is uncalled for and unwarranted.  I tried yesterday to make things right with her. But she wouldn’t have it

    Customer Answer

    Date: 12/08/2023



    Complaint: ********



    I am rejecting this response because: I attached photos of the business page showing their billing standards: once a month, monthly at the start of the month. I was billed $140 at the start of the month and $385 11 days later. The business owner did not answer phone calls from myself, my spouse or my bank asking for the $385 refund and also cancellation of this service. I’m not accepting fuzzy math or anything other than what is clearly outlined on their business billing page. I would like my $385 refund within 7 days. I’ve been waiting months. I also attached my text messages requesting a refund. The other complaints on BBB, Google, and Local Harvest are consistent with my experience. Please refund my fraudulently charged money immediately. 



    Sincerely,


    ******* **********

Seasons in the Sun, Inc. is NOT a BBB Accredited Business.

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