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Business Profile

Credit Union

Redstone Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REDSTONE FCU - *********** *********** has accessed and/or reported information on my consumer credit file without my written consent, in violation of the Fair Credit Reporting Act (FCRA), 15 U.S. Code 1681b, which outlines the permissible purposes for using consumer reports.I did not authorize or ***** permission for this company to report or access my credit file. This action is unauthorized, may be considered fraudulent activity, and constitutes a violation of my federal rights as a consumer.

    Business Response

    Date: 08/05/2025

    Upon receipt of the BBB consumer complaint, the account referenced was researched in accordance with our guidelines. The Fair Credit Reporting Act is a federal law enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. As such, we are required to report accurate information relating to consumerscredit history. 

    The account in question was researched and is reporting accurately to the credit bureaus. As part of the credit dispute notification process, you will receive written confirmation of the research results. Written notification will be sent to your address on file with our institution. Should you have any questions, you can reach us at the number disclosed within the written notification. 

Redstone Federal Credit Union is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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