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Business Profile

Auto Body Repair and Painting

Joe Hudson's Collision Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Joe Hudson's Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Joe Hudson's Collision Center has 260 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The name of the business is *** ****** collision center. The insurance company sent our car there to get the front bumper. Replace the radiator replaced serpentine belt. Put on skid plate under a car supposed to be brand new. The ** compressor was supposed to be brand new. All these things are supposed to be brand new. They are not and they did not replace things they said with new parts they're still old and broke. I've taken the car back 2 different times to them. Each time I got it back. I have problems more problems than I had before. I took it to them. This has been going on for a month now. Now I have my car in another shop by my house. They are actually getting it fixed right. I reached out to them to help pay for this. They're pushing the finger at us and it's our fault. No, all this that's going on should not be happening if they would replace the everything brand new like. They said they did and their documentation. That was given to us as well as the insurance company. It was a lot of money that was spent to them for this and now it's costing us me. A lot more money to fix the problems that they didn't fix. Something has to be done about this.I am broke now..

      Business Response

      Date: 07/18/2025

      Thank you for the opportunity to respond to this customers concerns. We understand how frustrating it can be when vehicle issues ariseespecially when they seem related to recent repairs. However, after a thorough review, we want to clarify that the concerns raised in this case are unrelated to the work we performed,and we have already gone above and beyond to assist the customer.

      Repair Overview
      The original repairs to the customers vehicle were completed on May 27th and involved front-end collision damage, including the replacement of the ** condenser. The vehicle was picked up by the customer in a fully repaired condition.

      Post-Repair Concerns
      On June 12th, approximately two weeks after the repair, the customer reported two issues:

      1- The air conditioning was not working, and
      2- The rear hatch was not opening.

      As a courtesy, we immediately provided a rental vehicle at no cost to the customer while we investigated.

      - The ** issue was diagnosed as a defective blower motor located inside the passenger compartmentunrelated to the accident or our repairs. Nevertheless, we replaced the blower motor at our own expense to help the customer.

      - The rear hatch issue was caused by broken glass lodged in the latch assembly, which was the result of prior unrelated glass repairs the customer had performed months earlier by a non-*** Hudsons provider. Again, although this issue was unrelated to the loss or our work, we repaired it at no cost to the customer as a goodwill gesture.

      The vehicle was returned to the customer on June 17th, fully functional.

      Subsequent Mechanical Issue
      On July 3rd, the customer contacted us againthis time about a broken serpentine belt. The customer brought the vehicle to an independent mechanic on July 7th, who diagnosed the cause as a corroded and leaking water hose at the engine block, which had damaged the serpentine belt.

      The customer asked if we would assist with the cost of this unrelated mechanical failure. We followed up directly with the mechanic shop, which confirmed the issue was not related to the previous collision or any work performed by *** Hudsons. As such, we respectfully declined to cover this repair.

      Concerns About Billed Items
      The customer also alleged that we charged for a skid plate and ** compressor that were not replaced. These items were not included on the estimate or final bill, and were not part of the repair. Therefore, there were no charges made for these components.

      We remain committed to providing high-quality repairs and exceptional customer service. In this case, although the post-repair concerns were unrelated to our work, we still resolved two of them at no cost to the customer as a gesture of goodwill. 

      Customer Answer

      Date: 07/18/2025

       
      Complaint: 23577518

      I am rejecting this response because:

      Sincerely,

      ******** ********
    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/4/25 11am quote done at ******/************ facility. They stated they did not have availability until Oct and recommended I check another location. I called ************* location and they recommended I check the "new" location at ******************************. I called the "new" location and got an appt for 6/17 @ 10am for repairs (I have text proof). Then, ****** (shop manager) calls me to say she won't honor the quote from the other location and needs to do her own. I proceed to offer to bring my car in any time on 6/16 but she gets very nasty and says "I will not work on your car!". I asked her to have her boss call me and she did. He said he would call me back but never did. He cancelled my appointment instead. I texted him and said he could have at least called me back. He text me from ************ stating it was best for both of us that I use some place else (I have text proof). My complaint is that I did nothing wrong and was willing to allow a requote and ******/her boss discriminated against me for an error at another *** ****** location.

      Business Response

      Date: 07/09/2025

      Thank you for the opportunity to respond to this customers concern.

      We want to clarify that no repairs related to this loss were performed by our team. The customer posted a ****** review on June 6th indicating her decision to have the repairs completed at a nonJoe Hudsons Collision Center facility. We acknowledged this decision in our response to her review on June 9th, wishing her the best with her repair experience.

      Additionally, her insurance carrier has confirmed with both the customer and our team that they will assist her in selecting an alternate collision repair provider. While our goal is always to provide a smooth, high-quality repair experience from start to finish, we also recognize the importance of the customer feeling fully confident and comfortable in their choice of repair facility.

      Given the concerns expressed early in the process,we believe it is in the customers best interest to proceed with a provider she feels more comfortable with. Although we regret that we will not be performing the repairs, we sincerely wish her the best throughout the repair process.

      Customer satisfaction is extremely important to us,and we appreciate the opportunity to clarify the situation.

      Customer Answer

      Date: 07/15/2025

      Reject. 

      I didnt choose to go somewhere else. They refused to work on my car without a valid reason. 
    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** Hudsons Collision Center (JHCC) acquired Complete Collision in March 2024. I had work done by complete collision with in 2018 with a life time warranty. (****) is refusing to honor said warranty. The paint on my front bumper is flaking off. As a matter of law and equity, when a company acquires another and continues its operations under the same trade or consumer-facing identity, it may be held liable under the successor liability doctrineparticularly in cases where the successor benefits from the goodwill and customer relationships established by its predecessor.

      Business Response

      Date: 06/04/2025

      *** Hudsons Collision Center (JHCC) acquired Complete Collision in March 2024. In that acquisition, **** did not assume any liabilities previously held by Complete Collision. As such, **** is not required to honor a lifetime warranty previously issued by Complete Collision. Mr. ******* has already been advised of this on multiple occasions, and he is welcome to have his attorney contact us should he have any additional questions.

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23413914

      I am rejecting this response because:

      While you assert that *** Hudsons Collision Center (JHCC) did not assume any prior liabilities, I respectfully disagree with the legal conclusion that this acquisition fully absolves **** of honoring existing consumer warranties. As a matter of law and equity, when a company acquires another and continues its operations under the same trade or consumer-facing identity, it may be held liable under the successor liability doctrineparticularly in cases where the successor benefits from the goodwill and customer relationships established by its predecessor.
      Furthermore, continued operation of the business under the same or similar branding, at the same location, with the same staff or management, or offering the same services may give rise to implied assumption of obligations, including warranties extended to consumers in reliance on the integrity of the business.
      This is not merely a contractual dispute, but one involving consumer protection principles and reasonable reliance. I expect that ****, now the face and inheritor of Complete Collisions brand and customer base, will act in good faith and resolve this matter without the need for further legal escalation.  Specifically, I am requesting proof indicating whether the acquisition of Complete Collision was executed as a stock sale (in which the purchasing entity acquires ownership of the existing business and its liabilities) or as an asset sale (in which only specific assets are acquired, and liabilities may not be transferred).

      This information is material to understanding the legal continuity of obligations made under the Complete Collision name, and to determine whether the warranty remains enforceable under applicable law. If **** is legally distinct and not liable for prior commitments, written documentation supporting thissuch as a copy of the purchase agreement or a statement from your legal counselwould be appreciated.

      Sincerely,

      ******* *******

      Customer Answer

      Date: 06/10/2025

      To whom it may concern:

      Despite multiple requests, the business has failed to provide a direct and functional direct phone number to their legal department or legal representative, which I have requested several times in order to address this matter directly.

      Furthermore, the business has not supplied any tangible documentation or evidence supporting their claim that they are not responsible for honoring warranties issued by the previous owners. Their refusal to engage in meaningful communication and their failure to substantiate their position with proper documentation have only compounded my frustration.

      I am requesting that the BBB assist in facilitating proper communication with the business and help resolve this issue in a fair and transparent manner.  I am respectfully asking that you please ask the business to provide a letter from their legal department stating that  they are not legally required to honor any warranties issued by the previous owner.


      Thank you for your time and attention to this matter.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last September/November I brought in my car to get a front bumper fixed, the parts have lifetime warranty and my front bumper is now defective. I've contact the business to get my part fixed or replaced, but they have not done anything since I brought this up in February. I'm looking to get my bumper fixed, but it feels like they're dragging me along.The defect is paint peeling off.

      Business Response

      Date: 05/28/2025

      Thank you for the opportunity to respond to this customers concerns.


      We understand the frustration the peeling paint on the bumper cover has caused,and we are actively working to resolve this matter to the customers satisfaction. We believe the best solution is to replace the bumper cover with a new OEM part, and we have already secured the necessary part to complete the repair.


      Our team has been in touch with the customer, and we have scheduled the return visit for Wednesday, June 4th. At that time, we will replace the bumper cover at no cost to the customer and ensure the repair meets the customers expectations upon delivery.


      We look forward to resolving this matter promptly. Customer satisfaction is very important to us, and we are committed to making sure the customer is pleased with the final result.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12th 2025 I then once again text the garage to set up an appointment for my truck to get in there and get fixed correctly Hey ****** I need somebody to schedule something to get my truck fixed correctly and get me something to drive before I damage my vehicle more Nobody has contact me or anything I've called and called Like and text everything on my truck needs to be fixed to correct way . Finally, at 12:23pm ****** from the garage called me and I discussed everything that I was finding not even knowing what is actually really wrong with my truck but knowing it's not fixed right, he then informed me that they were after marketed parts. And then they were not going to fit right and there was nothing else that they could do about it one of my concerns where my bumper wasn't sitting right then he afforded me that it wasn't going to fix right because it wasn't a dodge ram bumper it was after market i then informed him there was no after marketed parts on my vehicle and they should be replaced with the correct parts and that they shouldn't be taken shortcuts he then told me that he would get things fixed they are wanting to paint one of my rim They mess up which is not going to match up to the other three on my vehicle and if warned me that I would have to go without a vehicle while they worked on it cause they could not improve another rental i told them that was unacceptable and I have to have something to drive around 3:00pm ****** then contacted me again to set appointment to work on my vehicle which at that point he did not mention a rental. So then I text the garage with the issues I was having a needing a rental set up and told them I know you scheduled appointments for Monday it needs To be restored back to the previous conditions that it was which is to have the parts exactly the way the truck was and did you guys figure out anything about a rental Because I can't go without a vehicle you guys agreed to fix my vehicle to the previous condition.

      Business Response

      Date: 05/19/2025

      Thank you for the opportunity to respond to this customer's concerns. Our management team is working with the customer directly to have the vehicle reinspected at a shop of her choosing to work toward a resolution.
    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car got brought in to them on 3/15/25 I was involved in an accident that damaged the right rear door and front right tire. I have never received a phone call from them for an update. So Ive been the one calling but yet when I call I get told a different story every time about the process of my car. Ive been told my parts for the car were in and the work had been started. My next call was them telling me they needed a door trim because the one ***** sent was defective. Then my next call was them telling me they found something wrong with another tire and are waiting on a part. Next call was them telling me it was all done and put together they just needed to clean it up and do a final inspection. If all went well with the final inspection it would be ready for pick up that day. Well that day it was almost closing time and I decided to call back now they said the final inspection showed codes popping up and all techs had gone home for the weekend. Now were into the following week and its Tuesday still no update from them so I called. Now theyre telling me they still dont have the door panel and there never was any codes on the car. The problem is they got fingerprints under the clear coat so now it needs to be repainted it will be another 3 days. Were going on almost 2 months and my car is still not done. The lying and lack of updates on my car is beyond unprofessional. Were a family of 7 down to one car that fits 5 and they know this but yet still dont seem to care. Would never recommend this body shop to anyone not even my worst enemy. Were currently in the process of getting it switched to another body shop.

      Business Response

      Date: 04/29/2025

      Thank you for the opportunity to address the concerns raised by the customer and provide additional context regarding the repair process.

      The repair work on the vehicle was proceeding as scheduled until a paint defect was identified during the final inspection. To ensure the highest quality repair, we performed refinish rework, which resulted in a delay in completing the repair. During this period, the customer received inconsistent updates regarding the paint rework and other aspects of the repair process. This was due in part to a change in personnelone of our estimators was unavailable, and a substitute estimator stepped in without full knowledge of the repair status. We recognize that this led to confusion and frustration, and we sincerely apologize for the inconvenience.

      Additionally, because the vehicle is a current-year model, the interior door trim panel required for the repair is on backorder from the manufacturer with no confirmed estimated time of arrival. The customer has taken delivery of the completed vehicle on April 28th with the original trim panel still installed and plans to return once the replacement part becomes available.

      As a gesture of goodwill and to acknowledge the inconvenience caused by the delay and communication issues,we contributed 50% toward the customers insurance deductible.

      We appreciate the customers patience and understanding, and we remain committed to improving our communication and internal processes to better serve our customers in the future.

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******
    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around June 5, 2024, my wife and I took our 2012 Red Jeep Grand Cherokee to Joe Hudson's Collision Center (JHCC) in **********, ********, for repair due to an accident. The first estimate from **** was sent to **** (our insurance company) was for $3,163.79. **** wrote us a check for that amount, which we signed over to ****. Unfortunately, the repair shop was unable to repair the vehicle and they were supposed to refund that money to either us or ****. They have NEVER sent the refund. I have emailed them multiple times and am getting no response anymore. They have never offered any evidence that they have sent the check back to ****, which is what they claim. We have been waiting on this refund for over 6 months! If this does not get resolved soon, we will be taking them to small claims court.

      Business Response

      Date: 03/07/2025

      Thank you for the opportunity to address this customer's concerns. We want to clarify that a significant amount of repairs had been completed on the vehicle prior to the insurance company declaring it an economic total loss. Due to the delay in this declaration, the customer's insurance ********************** agreed to cover the cost of the repairs that had already been completed, using previously issued payments.

      However,when the tow company arrived to collect the vehicle, which was now considered a total loss, they inadvertently presented a check covering the cost of those same repairs, resulting in a duplicate payment. The insurance company instructed us to deposit the tow companys check for $7,683.06 and, in turn,refund this amount back to the insurance company.

      We issued the refund in the amount of $7,683.06 on December 12, 2024, via check,which was cashed by the insurance company on December 18, 2024. We have fully communicated these details to the customer, providing them with a copy of the canceled check as confirmation.

      Customer satisfaction is of the utmost importance to us, and we appreciate the opportunity to verify that this refund was issued accurately and promptly.

      Customer Answer

      Date: 03/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******
    • Initial Complaint

      Date:11/11/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim with my insurance company State Farm on 10/30/24 to have my 2017 **** a6 2.0 repaired. It was sent to *** Hudsons on cottage hill road as a select service provider. ( estimates between 2-3 days).. its now 11/11/24. Almost a week in I call them and ask whats going on and they tell me its a simple fix to my power steering and front bumper. I ripped a ground wire out. Well I call back the next day and they said there code scanners arent working on my car they have to call a specialist out and that would be done by Thursday/friday. I waited until Friday an hour before closing and they say my car has been towed to **** of Mobile to be looked at and it would be possibly next week somewhere there could look at it. Then it has to come back to *** Hudsons. I wasnt informed that my car was being moved by either the towing company , State Farm or *** Hudsons. Nobody would have told me without me calling. And **** is now saying that they are busy and have no loaner vehicles. Put me in a bad spot.

      Business Response

      Date: 11/12/2024

      When the vehicle arrived at the shop, the cosmetic damage to the bumper was easily seen. However, as we discovered upon a complete and thorough inspection, the ground wire to the power steering pump was pulled from its casing. We first attempted to have a trusted mobile service complete that portion of the repairs, but after working on it for several hours without success, it was determined that the best course of action would be to send it to the dealer right away to ensure a safe and complete repair; we then notified the customer that the vehicle would be towed to the dealer. The dealer later provided a potential timeline of up to two weeks to diagnose and complete the repairs, although they are pushing to complete it sooner, if possible. This timeline can change, however, depending on the diagnosis, parts availability, if needed, and labor time.  When we receive the vehicle back from the dealer, we will refinish and install the bumper and complete the remainder of repairs on an expedited basis. Discovering additional damages upon a complete vehicle inspection is very common, although it does extend the overall repair timeline, especially when working with a dealer's repair schedule. We understand that repair delays can be unexpected and disappointing to a vehicle owner, but our overriding concern is ensuring that we complete a safe, proper and complete repair for this and every customer. We are working to get this customer out of their rental vehicle and back into their own vehicle as soon as possible and we will continue to keep this customer informed every step of the way. 
    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to ******************* collision center due to an accident. My car had cosmetic damage. The accident happened 4/11/24 and on 7/31/24 they finally checked my car out and said it was a total loss. They said all these things were wrong with the car and it was to expensive to fix. but when I told them I wanted my car back I will fix it myself or take it to another shop. My car was in worse condition than when I drove it to the shop. The car had a dent in the trunk and the rear bumper was cracked and the sensors got damaged the front bumper also had a crack but very small so I told them to leave that. The front and rear bumper were off the plastic trim in the hatchback lid were removed and the car was sitting out side exposed to the elements It had water damage and mold inside the car. The trunk was full of water and the rear seats had mold growing on it. The electrical was destroyed by the water damage. I have pictures of before and after I took it to the shop. They had so many fraudulent repairs like the trunk lid was shifted and it was actually not The rear differential was now leaking and it was not leaking after the accident I had the car in my garage for a week after the accident before I took it to the shop. I was forced to total out my car and left with no car and no money to get another car. They need to be investigated for insurance fraud and negligence This is my wifes car so its under her name

      Business Response

      Date: 09/03/2024

      Unfortunately the insurance provider (Travelers) deemed the vehicle a total loss for (*****************************,RO *******). The customer pushed for unrelated electrical issues to be included with the loss, which then totaled the car. Travelers let the vehicle sit here for way too long while they negotiated. JHCC charged the insurance for 30 days of storage before they finally picked the vehicle up. 

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* took my vehicle for repairs they gave it back in worst shape unsafe conditions loose wheel bearings loose brakes open circuit on wheel bearing sensor leaving me no anti-lock brakes vehicle pulling dangerously pull the right

      Business Response

      Date: 08/05/2024

      This vehicle is a 24 year old worn out truck & unfortunately his insurance will not assist any further.

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