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Business Profile

Used Car Dealers

Bratton Automotive, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, ****** ****, purchased a 2020 Toyota ******* on **********. I drove the car for about 2 weeks. On Tuesday I drove to work went to a friends, got home at 5:30pm. The next morning on Wednesday at 5:28am I went to go to work the car didn't start. I had to find a way to work because I couldn't get it working, got off at 2pm went directly to the car to unplug battery like Bratton told me for 10 minuets. I plug it back the car still didn't start so I had it towed back to Bratton who told me it sounded like a bad battery once I and the car arrived at Bratton they looked at it I was then told it was the fuel pump. Well they fixed the fuel pump. I was told by Danny only that Thursday evening around lunch time I received a call stating I needed to come out there my car was vandalized and would need to make a police report. The part is $1575 to fix my insurance wouldn't cover because they said the car hadn't been vandalized. Bratton wants me to fix car and make payments I don't feel is right I was also told by them "I don't know what enemy you have."

    Business Response

    Date: 04/20/2023

    We, as the dealer have been diligently working to help Ms. **** in everyway possible. After having the vehicle for two weeks, Ms. **** reached out and said the vehicle would not start. Since the vehicle had been running perfect and was checked out by a mechanic prior to the sale with a clean bill of health, it was immediately thought that maybe it was something simple. The vehicle was towed to us. Our mechanic came to the dealership and realized that it had seemed that the *** had been tampered with. We advised Ms. **** that she may want to file an insurance claim and vehicle was sent to local mechanic shop. Insurance was not willing to cover the damages to the vehicle. We then reached out to the shop and advised them that we would allow Ms. **** to use our discounted shop rate to assist with the repair bill. Customer has since paid her portion the bill and is back in the vehicle. 

Bratton Automotive, Inc. is BBB Accredited.

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