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Business Profile

Tree Services

CP Landscaping & Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for CP Landscaping & Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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CP Landscaping & Tree Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company did not finish the job at my house, after I paid them in full. The company has since gone out of business (allegedly). However the former owner now has a new business with the same phone number. He claims he was never paid. He is lying.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July *** I entered into a contract with Pease Landclearing and Tree Removal to replace my deck and retaining wall in the back yard. The cost of the job was written for $6025.03. On that day I wrote him a check for the deposit in the amount of $2875.00, which he cashed the following week. After that, I had to call several times inquiring as to when they were going to start the job. I started getting the runaround with them saying they had emergencies for other jobs. I finally told them I would cancel the job if they couldn't do it. They, Nannette the office manager, tried to tell me there would be a 15% cancelation fee. I told her they didn't have anything in the contract saying that and they can't charge me that fee. After that, she finally said they would come out the following week to take down the retaining wall, but would have to finish the job the next week since they had meetings with the City of ******** on Thursday and Friday. They did come out on July ***** They worked for about 4 hours until they broke the chain on the chainsaw. On Monday, ****** **** I texted asking when they were coming back. The owners wife said she would get back with me after she got ahold of her husband. She never did. I texted them later that day asking if she found out anything, but didn't get a response. A week later on August **** I got the following text: "Have not forgotten you still working on the schedule". That's the last I heard from them. At this point, all I want is a refund of my money. They can deduct for the approximate 4 hrs. of work they did, which the pricing is listed on the contract. No 15%, because there is nothing in the contract about a cancelation fee. All they did was remove about 3/5th of the retaining wall and haul it away and cut down the bushes in front of the deck. That's all they did.

    CP Landscaping & Tree Service is NOT a BBB Accredited Business.

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