We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Mack Auto Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April, 2024, Matthew Mack towed my vehicle to his shop to assess repairs needed. I was told my motor need replacing. I agreed and paid him $4,223.48 on May 6, 2024. When I went to pick up my vehicle on July 11, 2024, he informed me I owed an additional $1,845.35 due to parts needed for the new motor. I paid him cash and took my car. About a week later I took my car back because my car would not pull or accelerate. I was told I needed new knock sensors in the motor. I then purchased the knock sensor from ******** **** ***** and returned to him to install which cost me an extra $200.
    Since these repairs, the engine leaks oil and I’m constantly adding oil to my car. I’m having to put oil in weekly. My driveway is a mess with oil stains. Also, my car is making a bad popping noise on the right side. I’ve contacted Mr. Mack on several occasions about the oil and engine noises. I have not driven car since oil light comes on. He told me to drive car to his shop, but I preferred him to tow the car. He no longer answers my calls.
    I’ve spent over $6,000 on a car repair from this shop for an engine that is warranted for 3 years that the owner is not honoring.

    Business Response

    Date: 11/13/2024

    To whom this may concern, We at Macks Auto Repair replaced engine in a 2008 ***** *******, Customer *** ********, with engine that has a 3-year warranty. Customers made complaints of oil leaks months later, that she hasn't returned back to Mack's Auto Repair to have complaint inspected. We've spoken to the customer several times, asking to return the car to perform inspection, but she has yet to bring the vehicle to assess the complaint in order to determine warranty protocol.

    Customer Answer

    Date: 11/19/2024



    Complaint: ********



    I am rejecting this response because: Matthew Mack keeps telling me to drive the car back to his shop when the oil light is on and I have broke down on the side of the road before.  He refuse to have the car towed back to his shop.  I don't have any more money to pay to have my car towed back there. My last text message to him was on Nov. 5, 2024 letting him know my car is still leaking oil and I'm unable to drive my car. Mr. Mack's response was It's my *** fault he told me to bring the car  to the shop. I do have these text messages saved. 

    Sincerely,
    *** ********

Mack Auto Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.