Complaints

This profile includes complaints for Glynn Smith Chevrolet - Buick - GMC, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Glynn Smith Chevrolet - Buick - GMC, Inc. has 2 locations, listed below.

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  Glynn Smith Chevrolet - Buick - GMC, Inc.

  600 Columbus Pkwy Opelika, AL 36801-5934

  
• 

  Glynn Smith Chevrolet - Buick - GMC, Inc.

  PO Box 791 Opelika, AL 36803-0791

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I had the front brakes replaced on my vehicle, and in September, I had the oil changed and the tires rotated as part of routine maintenance. However, in November, I noticed significant wear on the inside of the front driver's side tire, which made it unsafe to drive on. Upon inspecting the rear driver's side tire, I found the same wear pattern. It is suspected that when the front brakes were changed the drivers side alignment was affected as the passenger side is not showing any issues.
  
  I immediately contacted the dealership to inform them of the issue, and they advised that I would need to replace all four tires due to the vehicle being out of alignment. However, I reminded them that, during the last two visits, the inspection reports clearly showed that all tires were in good condition with no issues noted. Had the dealership informed me of any alignment concerns during the most recent visit, I could have had the issue addressed sooner and potentially only needed to address one tire.
  
  I had the service department manager look at the situation, but unfortunately, no resolution or explanation was offered.

  Business Response

  Date: 11/27/2024

  Talked to our service manager , he said that we would have had to mess with the caster camber or tow to affect the vehicle. Also it was around 7500 miles put on after we saw it .

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new GMC ****** ****** on October 11,2024. Dealer did not provide temporary tag. Said machine was down. Tried to register car with DMV on 10/16/2024 and was told dealer had not submitted anything to show purchase. Spoke to dealer on 10/16/ 2024 and informed that DMV did not have info and I did not have temporary tag. I was told they would look into matter. Spoke again on 10/17/2024 and was told temporary tag should have been mailed. Told dealer if it had not been mailed, it should be overnighted. Spoke to dealer on 10/22/2024, informed them I still have not received temporary tags nor has DMV received information on purchase. Was told they would check. I am unable to drive my vehicle because dealer has failed to complete paperwork for tag and failed to submit information to DMV. I need this resolved expeditiously so I can have transportation.

  Business Response

  Date: 11/07/2024

  ACCORDING TO THE GEORGIA DRIVES WEBSITE THE TAG AND REGISTRATION WAS DONE ON OCTOBER 25, 2024. I HAVE ATTACHED WHAT IT SHOWS ON THE WEBSITE.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2023 I visited Glynn Smith Chevrolet. The company was running a special for healthcare workers and nurses, etc. I looked at two 2024 SUV's, but was told, they could not sell them. One was missing the keys, the other could not sold because of missing paper work. I was shown a 2023 Terrain SUV that was ready to sell. It had 3000 miles. I was told your getting a really good deal. I was told the 2023 was still under warranty and had been serviced three or more times. And I would get a call for the next service date. The oil was supposedly changed before I left on 12/26/2023, and filled with a tank of gas. The oil was not changed, because on 12/27/2023, the oil level was checked, and it was old oil and the level was low. In 3/2024, I got ***'s app on my phone, and ran a car diagnostic, on my 2023 Terrain. I was shock to learn that the SUV had never, been serviced. Absolutely nothing had been done. I called Glynn Smith Chevrolet and they said they were going to call. On Saturday 4/13/2024 I received a letter from *** ********l, I was shock to learn that the interest rate was 8.54%, and monthly, payment $505.34 and a stimulation that extra charges will be included when I pay on time or if I'm late. I have excellent credit, why such a high rate. All the tricks were used to cheat and deceive me. I agreed on $500.00 a month payments not $505.34 for 87 months. Glynn Smith Chevrolet also added $2,044.78 to the balance for my tag. Nor did I get the nurses discount etc. All these additional charges were added to my total simply for Greed. Glynn Smith Chevrolet ran a scam on me for Greed. The Total Financed was $31,198.78. I got ripped off. I could have bought a 2024 with a better rate and better conditions. I learned that this was a service SUV that people used when their car was getting serviced. I will speak with JAG regarding the stimulations and conditions. I have never seen a contract like this. Perhaps that why I didn't receive it until 4/13/2024

  Business Response

  Date: 05/16/2024

  I have contacted bbb about this complaint. We have no control over interest rates,  nothing was hidden as it is on her paperwork. The last time I talked to bbb and yall asked me to send over her contract but we can not do that of course considering that is private info. She also said she was going to contact JAG so we of course have nothing more to say. 

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2021 *** ****** from Glynn Smith in May of 2021. I have returned to the dealership on multiple occasions due to intermittent starting issues with the vehicle. The vehicle hesitates from time to time when the ignition is engaged and "stutters" upon trying to start it up. I first took the vehicle to the dealership regarding the issue on December *** 2021 and returned with the same issue on ********* ********* ******** and ********* To date, the issue has not been resolved and there is no solution in sight as Glynn Smith has been unable to determine the cause of the starting issue and have failed to offer any reasonable solutions at this point. Glynn Smith enlisted the help of an engineer to diagnose the problem after failing to determine what was causing the issue and the engineer was unable to determine the cause of the intermittent starting issues. I was advised that the buyback process would be started but after their review, the buyback was denied. I currently have a 2021 *** ****** sitting on property that cannot be "freely" driven due to concerns that I or my wife might arrive at a destination and be unable to leave due to the starting issue. I am making monthly payments on a vehicle that I cannot crank without issue. Once the warranty period is over with this vehicle, I will be left with out-of-pocket expenses every time I have to take this vehicle back for the exact same issue. Since the dealership is unable to resolve the issue, I believe a buyback is the only solution that makes sense. I have uploaded a copy of invoices showing the dates I took the vehicle in for the same issue. I would also like a copy of the engineer's report and confirmation of why the buyback was not approved in writing.

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/29) */
  We have offered to help him with the buy back process with GM. The buyback program is not at the dealership level, it is with the manufacturers (GM). If he wanted to trade we would try to help out all we can but that is not what he wants. He must go thru General Motors for a buy back.
  
  
  Consumer Response /* (2000, 7, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, July *** 2022, my father brought his 2006 ********* ****** to the Service Department because it was continuously shutting off; at that time, he was told that a Diagnostic Test needed to be run. During his hour wait, he assumed that this test was conducted on his car, given a document noting the Throttle Body Correlation codes and was recommended to get a Throttle Body Replacement. They said that it was not in stock, it needed to be ordered and that someone would call him in a few days once it arrived.
  
  A few days later, my father called to see if the part had arrived, was told that it had and that an appointment was not available until Friday, July ***** On Friday, July ***** he arrived around 7:00 CST AM to have this part installed, waited about an hour for this to be completed, but was charged for 2 hours of service. In good faith, at around 8:03 CST AM, he paid $603.26 cash for his service and was on his way.
  
  But, to his disappointment, the car broke down on the highway on his way home to ****** ***** Of course, he was disappointed and disheartened because he had just paid $603.62 for this issue to be fixed (The one your initial Diagnostic Codes suggested).
  
  As soon as his schedule allowed, he brought it back to your service department for the issue to be fixed which was this morning, Friday, August *** around 8:00 CST AM. After about an hour, someone told him that they rescanned it and that 3 or 4 more codes had appeared. But they did not give him the documentation verifying these new codes. They told him that they are not going to fix it; nor will they do another diagnostic. My father told them that he wants his car fixed and that he is not going to give them any more money. They then walked him out the door.
  
  He is expecting you all to do another diagnostic, showing proof of the new codes and fix the Throttle Body Correlation, if that is even the issue or refund him his $603. 62 within the next 5 business days.

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 8, 2022/09/06) */
  The vehicle is a 2006 ****** with close to 200k on the mileage. There is multiple issues with car, one repair is not going to fix vehicle however we refunded the customer.