Reviews
Customer Review Ratings
1.07/5 stars
Average of 29 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichelle T
Date: 07/25/2025
1 starI had a salesman come to my door and talk me into switching. I got a rate of .0799 in 2024. In Nov 2024 my electric bill was $76.22; Dec 2024 $62.77. In Jan 2025, my bill jumped to being $118.69. Feb 2025 $135.73; March $117.89; April $104.69; May $123.10; June 155.28; and the last bill $300.27. Yes, Three Hundred !! So I finally started investigating. I've never had an electric bill this high in my life! I am only a household of 1. I don't have a dishwasher, I do laundry once/week.
In Nov and December my rate was .0799. In January the promotional rate ended and I started being charged a variable rate between .21 and .26!!! ***'s current increased rate is only .0945.
I tried to call. I stayed on hold for 7 minutes with just music, no voice saying operators were busy.
This is totally not fair. I switched back to ***, but it says I'll still have one more monthly bill from these robbers....and during this unusually hot summer when I HAVE to use AC day and night! I am sick to my stomachUtility Gas And Power
Date: 07/30/2025
The customer’s account was enrolled enrolled with Utility Gas and Power on October 21, 2023, after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contract were mailed to the customer after enrollment.
On September 25, 2024, Utility Gas and Power mailed a renewal letter notifying the customer that the contracted fixed rate the account was currently enrolled on was due to expire in approximately 45 days. Utility Gas and Power did not receive a response from the customer regarding the renewal offer. On November 14, 2024, the customer’s contract period ended, and the account transitioned to a variable monthly rate, which can fluctuate and be canceled at any time without penalty.
On July 28, 2025, Utility Gas and Power received notice of the customer’s concerns, along with a drop notice from the utility. We attempted to contact the customer by phone on July 28 and again on July 30, leaving a voicemail each time requesting a return call. Unfortunately, we were unable to speak with the customer directly. According to the utility’s drop notice, the customer’s service with Utility Gas and Power is scheduled to end on August 18, 2025.
Regarding the customer’s statement that she has been unable to reach Utility Gas and Power by phone, Utility Gas and Power takes pride in having a live account manager answer all customer service calls during business hours.
The terms and conditions of the original agreement were fulfilled, however, if the customer wishes to execute a 12-month fixed rate contract with us, Utility Gas and Power would be willing to rerate the customer for the most recent billing period for the difference between the rate previously charged and the new contracted rate. If the customer is interested in this option, we request that the customer contact us at their convenience.
We sincerely regret the customer was not satisfied with the UGP Program. Utility Gas and Power will continue to monitor our sales and customer service processes to improve the customer experience.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromShirley H
Date: 07/10/2025
3 starsThis company does use door-to-door marketing people who will say anything to get you to sign. My suggestion is not to show them your bill. Ask them what their rates are. Do your research yourself. There is a $9.99 monthly charge however there is a website where you can compare utility rates and sign up for a service yourself. Outside of the representative stating some very false information. I don’t have a problem with the company they’re actually saving me money on my bill.
However, I am not a fan of having people go door-to-door because you cannot monitor them and what they’re telling potential customers. Go to the website and sign up and then you can see everything in black-and-white. And also know there’s a early $150 early termination fee. And they do not accept *** or ****. So if anything happens or you’re on a very fixed income, this company is not for you. Also, please note with most carriers if you do not renew or pick a new plan at the end of your service time, the rate is going to go up dramatically..Utility Gas And Power
Date: 07/16/2025
Utility Gas and Power does have in-person marketing teams, therefore, the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience.
Furthermore, Utility Gas and Power is unable to place the customer on our internal Do Not Solicit list until the customer’s address is provided. We ask that the customer reach out to our Customer Service Team at our toll-free number at their earliest convenience, 1-855-747-4931.
Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.Review fromPhilip C
Date: 04/02/2025
1 starI'm ******* and ********* Utility Gas and Power tricked me into signing a contract when I realized I got scammed I had a seizure that night. I let my doctor aware it is documented. I'm on fixed income and fell behind on my bill a few times because of disconnection notices I got a high interest loan. .Utility Gas And Power
Date: 04/09/2025
The customer’s accounts were enrolled with Utility Gas and Power on 4/30/2024 after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contracts were mailed to the customer after enrollment.
On 5/2/2024, Utility Gas and Power received a response from the utility regarding the customer’s gas account, stating the gas account could not be enrolled with a gas supplier. On the same day, 5/2/2024, Utility Gas and Power called the customer to explain that while the electric account was successfully enrolled, they were unable to enroll the gas account. During the call, Utility Gas and Power inquired if there were any questions regarding the enrollment or contract. The customer did not mention any issues with the enrollment during the call.
On 4/2/2025, the customer requested cancellation with Utility Gas and Power but was informed that it was outside the 30-day unconditional cancellation period. They were advised that the $150 early termination fee had to be paid upfront before the cancellation could be processed. The customer agreed to pay the fee, and once the payment was processed and recorded, the account was cancelled.
Utility Gas and Power has several enrollment protections in place to ensure customers
understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the
customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Please let us know if you need additional information concerning this matter.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromAlex F
Date: 12/04/2024
1 starShady company. DO NOT fall for their door-to-door sales tactics. They will convince you that they are delivering lower rate utilities, but do not explain that you will be charged an additional ~30-40$ a month for their "service charges". These charges essentially make your bill MORE expensive than the original supplier. DO NOT USE UTILITY GAS AND POWERUtility Gas And Power
Date: 12/12/2024
The customer’s accounts were enrolled with Utility Gas and Power on 8/21/20** after speaking with an authorized in-person sales representative. A welcome letter and a copy of the terms and conditions of the contracts were mailed to the customer after enrollment.
On 12/4/20**, the customer contacted Utility Gas and Power expressing concern about the $9.99 monthly customer charge. Utility Gas and Power reviewed the terms and conditions of the agreement with the customer, which includes an explanation of this monthly charge. The customer requested cancellation and was informed that a cancellation at this time would fall outside the 30-day unconditional right to cancel period given by Utility Gas and Power, therefore the customer would need to pay the $150 early termination fee on each account prior to the cancellations being processed. As an alternative to cancelling, the customer was made aware of other rate options available through Utility Gas and Power. The customer agreed to pay the early termination fees during the call. Once the payments were processed, they were recorded on the customer’s accounts, and the accounts were subsequently cancelled. Later that day, the customer sent an email to Utility Gas and Power requesting proof of enrollment and an email containing the third-party verification was emailed to the customer.
Utility Gas and Power has several enrollment protections in place to ensure customers
understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Please let us know if you need additional information concerning this matter.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromErica B
Date: 10/24/2024
1 starDoor to door salesman came to our door claiming to be there as apart of **** Eneregy saying that we need to renew with Utility Gas and Power to keep our current set rate energy with ****. Complete scam and they are trying to trick you into thinking you are renewing your current energy plan rate which is not the case. Be awareUtility Gas And Power
Date: 11/01/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore, the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take appropriate corrective action.
Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret that the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromamanda v
Date: 10/18/2024
1 starI am concerned about the practices of this company, which I believe are unfair to hardworking individuals. They charge excessively for electricity services and do not offer assistance unless customers sign additional contracts. I plan to seek legal counsel to further investigate these matters. I advise others to stay away from this company! If I could give less than one star I would!Review fromTyler L
Date: 09/24/2024
1 starCame to my door pretending to be with **** ****** saying that it was mandatory for me to show billing information. This is illegal, the company is clearly a scam.Utility Gas And Power
Date: 10/01/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action.
Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromParker S
Date: 09/11/2024
1 starDon’t fall for their junk. They harass you into having them show your bill and try to get you to sign up for their bogus service. Then they want you to call a number while they’re still there to verify. It was all very uncomfortableUtility Gas And Power
Date: 09/17/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action.
Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromPri P
Date: 06/14/2024
1 starA door-to-door solicitor, wearing a yellow vest and bogus looking ID badge came to my parents home and tried to get my father to hand over his billing invoic from the gas company so she could "verify his current rates and usage" and that the company was independently contracted by the different gas and power companies in Ohio.
Luckily, I was there to question her, and stop my elderly father from handing over his billing info. She kept saying how "she wouldn't get credit" if she couldn't check the numbers and "cross his name of the list." After a back and forth (including several eye rolls), she decided to leave in a huff.
She would proceeded to go house to house, asking everyone for their info, and hopefully was rejected every time.
I have witnessed firsthand how the person was trying to confuse and goad my father into giving her the info, all the while flashing a clearly homemade ID and badging. Like, seriously, a crookedly laminated piece of computer paper with MS Word Clipart is the best you can do?
Avoid at all costsUtility Gas And Power
Date: 06/20/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action.
Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Sincerely,
Utility Gas and Power
Quality Control Department
855-747-4931Review fromGabrielle S
Date: 06/04/2024
1 starWould give a negative star if I could. Their sales practices are completely illegal. You cannot pretend to be another company and raise concerns claiming something is wrong with my utility line. Someone needs to sue.Utility Gas And Power
Date: 06/05/2024
Thank you for bringing your recent issue to our attention. Utility Gas and Power does have in-person marketing teams; therefore the Utility Gas and Power Quality Control Department would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. Without receiving further details, Utility Gas and Power Quality Control is unable to determine which Utility Gas and Power sales representative the customer spoke with. Utility Gas and Power would like to identify the authorized sales representative and take the appropriate corrective action.
Utility Gas and Power has several enrollment protections in place to ensure customers understand the Program and hopefully avoid unsatisfied customers. We sincerely regret the customer was not satisfied with the UGP Program. UGP will continue to monitor our sales and customer service processes to improve.
Sincerely,
Utility Gas and Power
Quality Control Department
************
Utility Gas And Power is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.