Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in williamsburg apartments for six years was told to vacate the apartment with no reason why I moved on 31 august 2023 it is now 19 march 2024 and i have not received my deposit or a letter why I wonder how many citizens of ***************** williamsburg apts. has stolen deposits from... I want williamsburg to remember i take when i move in and take pictures when i move out just for owners of places like williamsburg... have you got your maintenance people licensed yet...

  

  Business Response

  Date: 03/28/2024

  NOTE: Any files attached to this response list the consumer by name but per BBB policy not to use names any files mentioned will have the consumers name on your records replaced by NAME
  Yes the consumer did get out at the end of August 2023.  I was aware that the consumer would be moving by August 31 because I had informed the consumer in writing on June 22, 2023 that I would not renew the lease (see attached fie "NAME non-renew letter - this copy is from my PC and is not signed but the letter delivered to the consumer was signed).  The consumer is correct that no reason was given. At the end of any lease agreement a tenant can chose not to renew a lease and they do not have to give a reason why and by the same token apartment management can choose not to renew a lease and likewise a reason is not required to be discussed with the tenant. Although not required to do so if the consumer had contacted me I would have gladly told why the lease was not being renewed.  There were several reasons for not renewing but at this time I will not address them since I think the refund is subject to be addressed at this time.
  I am not sure what day the consumer moved because the consumer had no contact with me nor informed me that the consumer had vacated.  Only after August 31, 2023 (date the lease terminated) AND I verified that the utilities had been turned off (or the consume had requested to be turned off) did maintenance and cleaning people enter the apartment to prepare for another tenant.  After moving (and before that)there was no contact from the consumer via voice, text, or writing giving me information as to where a deposit return could be sent.  I would say at least 50% of tenants prefer to come by the office and receive their deposit or partial deposit in person and this consumer could have had the same option if he had chosen to do so.
  In March 2024 I received a text message (see attached file NAME Text for Deposit Return)demanding his deposit back or that the matter would be turned over to collections.  I think this text was on the 14th or 15th but the screen clipping does not show the date.  Now having his mailing address on Monday, March 18 (it was less than a week after receiving the text) a check for $330 and a memo explaining a $105 deduction was placed in the mail to the consumer (see attached file NAME Refund Memo).  On 03/21/24 the consumer cashed this check (see attached file NAME deposit Cancelled Check) so from the time that I received the consumers text until the check was cashed was around 7 days (or 10 days at the most)
  As stated in the memo there were other deductions appropriate (there was very little cleaning if any performed by the consumer) that I would have required a tenant that had only stayed a year or 2 but for those that rented for more than 5 years (the consumer term was just short of 6 years) I am a lot more lenient.
  Finally, the consumer question of have you got your maintenance people licensed yet maybe the consumer should clarify.  In order to perform general apartment maintenance employees do not have to be licensed as an electrician, plumber, etc.  Although not required for general apartment maintenance 1 employee holds an electricians license and another holds an EPA refrigerants license/card (which is required if doing work on HVAC equipment where refrigerants could be released).  Obviously if more major work is required we do have licensed sub-contractors (with both professional state licenses and city business license) that we use but unless an apartment suffered major burn damages or some other catastrophic event this is rarely required.
  As for my employees, the consumer lived here almost 6 years and I had no complaints from the consumer concerning any work or service calls performed in the consumers apartment or building.  The only thing even remotely close to a complaint that I can think of was that the consumer was all the time pointing out to maintenance workers (not myself) that the consumer was a retired Navy SeeBee and that anything they could do the consumer could do it much better.  I will point out that after the consumer received the letter stating that the consumers lease would not be renewed on a sub-sequent service call the consumer did ask the employee performing the service call to put in a good word to allow the consumer to stay so obviously the consumers confidence or satisfaction of how repairs/maintenance were being handled was not an issue.  Therefore I think that the consumers statement about employee licensing is just bitterness on the consumers part and has no merit and the intent is just to use the BBB website as a platform for slander.

  Customer Answer

  Date: 04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************