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Business Profile

Auto Rentals and Leasing

U Can Rent

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to rent a car from this business and the car wasnt functioning properly and I had told the worker about it and also the owner. So, when it come time for me to get my $200 deposit back, the owner says that I went over the miles but I wasnt even able to drive the car the last 2 days I had it because the car was stalling to accelerate so bad and I didnt want anyone to hit the car and my kids were in the car, from the back. The day of Im trying to drive the car to return it back to the office and the car starts to stall again and cut off while Im going downhill with my kids in the car and a bus behind me. I advised the owner, he said he knew about it and Id be okay, hed take care of me. He then proceeded to mark my file as a DNR (Do Not Rent) and I was forfeited my deposit. I dont agree with this because I wasnt even able to drive the car within the days I paid because it was messing up so badly.

    Customer Answer

    Date: 08/26/2025

    Her name was ******, I didnt get her last name and she did not provide me an email address. Only their phone number ************** and I had to pay with cash I couldnt use a card. 

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