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Find a Location

American Flooring, Cabinets & Granite has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Flooring, Cabinets & Granite

      1050 W I65 Service Rd S Mobile, AL 36609-1304

      BBB Accredited Business
    • American Flooring, Cabinets & Granite

      3845 Gulf Shores Pkwy Gulf Shores, AL 36542-2711

      BBB Accredited Business
    • American Flooring, Cabinets & Granite

      14750 Neal Rd Loxley, AL 36551-2505

      BBB Accredited Business

    Business ProfileforAmerican Flooring, Cabinets & Granite

    New Carpet
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/30/2002

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company sells and installs carpet and rugs.

    Business Details

    This is a multi-location business.

    Find a Location

    American Flooring, Cabinets & Granite has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Flooring, Cabinets & Granite

        1050 W I65 Service Rd S Mobile, AL 36609-1304

        BBB Accredited Business
      • American Flooring, Cabinets & Granite

        3845 Gulf Shores Pkwy Gulf Shores, AL 36542-2711

        BBB Accredited Business
      • American Flooring, Cabinets & Granite

        14750 Neal Rd Loxley, AL 36551-2505

        BBB Accredited Business
      Location of This Business
      1050 W I65 Service Rd S, Mobile, AL 36609-1304
      BBB File Opened:
      11/5/2002
      Years in Business:
      23
      Business Started:
      2/1/2001
      Business Started Locally:
      2/1/2001
      Business Incorporated:
      2/23/2001
      Accredited Since:
      10/30/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of S-43911 for this business, issued by Alabama Licensing Board for General Contractors

      These agencies may include:

      Alabama Licensing Board for General Contractors

      2525 Fairlane Dr

      Montgomery AL 36116

      (334) 272-5030

      https://genconbd.alabama.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • American Carpets Of Gulf Shores, LLC
      • American Carpets
      Business Management
      • Ms. Gina Passmore, Controller
      Contact Information

      Principal

      • Ms. Gina Passmore, Controller

      Customer Contact

      • Ms. Gina Passmore, Controller
      Additional Contact Information

      Fax Numbers

      • (251) 967-2188
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/03/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Contractors entered our home for a kitchen remodel that was quoted for 7 to ********************************* which they did demolition of kitchen it took them 3 months to get to a usable space. The kitchen was measured incorrectly by them which led to incorrect design, the first plumber performed work that was incorrect which inundated our kitchen area with water and had to be updated by a secondary contractor and required additional materials and job scope because cabinetry could not have been installed as it was, an unlicensed electrician was sent and turned away, cabinetry came in mostly damaged or wrongly ordered, cabinets themselves are constructed of plyboard when was assured of solid wood, the company used four boxes of our spare floor tiles to fill in flooring without replacement or reimbursement, countertops took 3 times to get acceptable enough between color; measurement still incorrect, nails penetrate cabinets to exterior and have ruined cabinets creating a hazard, nail head indentations not properly filled, and painted, dishwasher was forced into place due to incorrectly built cabinetry resulting in non-repaired damage to new appliance and installed crooked, both tile floor, some furniture, and countertops were marred with paint and caulk and left that way, hole that was cut in wall has been left unrepaired, sheetrock patch on ceiling not on grade with ceiling, area of ceiling left unpainted and is bare sheetrock, backsplash tiling wasn't trimmed using tile saw and resulted in rough and chipped edge tiles, first sink installed was too small, second undermount sink supported by 2x4's fastened to the cabinet using screws that penetrate through the other side of cabinets. The company never did a final walk-through, nor did they even ask to, what they did was try to charge against that same credit account. We feel they are trying to take advantage of us and strongarm us into paying something that we do not owe at all. Threatening to put lien on our home.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sarah K

      1 star

      04/05/2023

      DO NOT DO BUSINESS WITH THESE SHYSTERS. TERRIBLE PEOPLE and you will regret it. We met w owner *********************** on 10/18/22. Seems nice but is only interested in separating you from your money. We ordered new granite and cabinets for 2 baths n a kitchen. We told him we were leaving end of Oct, back 12/28/22. He said everything would be done before we came back. No problem we were told. It was a HUGE problem. The cabinet installers are complete incompetents, installing all upper cabinets upside down. They had to be ripped out and new ones installed. They caused a water leak from disconnecting ice water line. Left it dripping 6 days. We had to call plumber and mold remediation co. Its now beginning of January and we have no where to live. Make plans to stay at a condo nearby. $5000 out of pocket cuz it took forever for new cabinets to come. Cabinets get installed but missing glass and handles. Takes 6 weeks to get those. We had to straighten out and fix the granite install as they didnt know what they were doing either. Get the final bill and these a$$holes give us a discount of our $5000 out of pocket expenses and CALLED IT A DISCOUNT! How dumb do they think people are?? I hate my new kitchen and baths. Makes me sick to look at them and realize I paid to get screwed this badly. Dont do business w this company. There are plenty of other mediocre companies you can choose.

      American Flooring, Cabinets & Granite Response

      04/06/2023

      There were issues with this project beginning with their cabinets being back ordered from the supplier they selected. This result caused a delay in meeting this customers request to have the job completed by their deadline. As with any construction in a home there can be delays and mistakes made.  We did not shy away from this project.

      When the customer returned and found the ******************** were not to their satisfaction we immediately ordered new cabinets for the project.  We paid the plumber invoice and reimbursed the customer for the out of pocket expense. Since there was an outstanding balance on their two tickets, we deducted this amount from their balance. 

      As we do with all of our customers we do not walk away from projects. We stay with the project until it is 100% complete.  We serviced this customer with everything requested. Their selection of cabinets and countertops is absolutely gorgeous.   We feel this complaint is unfair and unnecessary.. 

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