ComplaintsforSoutheast Toyota Finance
Financing
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Complaint Details
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Initial Complaint
06/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Due to unforseen health issues with my daughter and the covid epidemic. I am struggling to make ends meet...my car payment is 20 days late. I get a call from setf. Southeast Toyota finance. I ask if there is anything they can do for me to help. Brandon service rep tells me they can defer a payment...but I would have to pay them over 500 dollars to do so...****....if I had that I would make the payment...he said that is what they are offering and nothing else. Then tells me that the phone calls will not stop...im stressed enough..my daughter is fighting for her life...and he had no sympathy ...all he would say is...i understand...aparently he does not understand...nor does the Toyota company...i really thought they were better than this...i thought they was a noble company...i was wrong...**************Business response
09/02/2021
Business Response /* (1000, 5, 2021/07/09) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 2101 Highland Ave., Suite 410 Birmingham, AL 35205 Re: Complaint ID# XXXXXXXX ***** **** Better Business Bureau: We received the referenced complaint case regarding the account of ***** ****. We have completed our research and responded directly to ***** **** via the U.S Postal mail service on July 9, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact ***** ****. Respectfully, Customer Care DepartmentInitial Complaint
06/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I leased my Toyota Corolla through Southeast Toyota Finance (STF) in 2018. It was due back on 4/27/21. I called and got a 5 day extension and returned it on 5/1/21 at Knoxville Toyota. Over a month later, I got an update on my credit report that my payment was 30 days overdue. I called STF to resolve the issue and they claimed the car was returned on 5/27/21. I had Knoxville Toyota send a certified letter showing it was returned on 5/1/21 (attached). Then I get my FIRST bill in the mail from STF for the disposition fee with a late fee. I am unclear why there is a late fee. I called at least 10 times and they would always send my account for "review" and tell me to call back in 3-5 business days. I did this multiple times and asked to speak to a supervisor who was always "in meetings." This happened at least 5 times. I am still unclear about the late fee and have an incorrect flag stating an overdue payment on my credit report. It dropped 90 points. I have NEVER missed a paymentBusiness response
09/03/2021
Business Response /* (1000, 5, 2021/07/01) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 2101 Highland Ave., Suite 410 Birmingham, AL 35205 Re: Complaint ID#******************************** Better Business Bureau: We received the referenced complaint case regarding the account of***************. We have completed our research and responded directly to *************** via the U.S Postal mail service on July 1, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact ***************. Respectfully, Customer Care DepartmentInitial Complaint
06/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
August 13th 2020 I turned in my lease with Toyota and had a discrepancy with the final turn in amount. I repeatedly disputed the charge and was never contacted back with answers and communication. Eventually things dragged on so long without resolution that I was sent to collections and account was charged off. Once I wrote letters to Toyota and credit agency Toyota retracted the account that was charged off and pursued the full amount owed. The information that was on file with Toyota was inaccurate noted and these inaccuracy is why my account went unpaid. I feel I was taken advantage of and not properly treated and communicated with and if Toyota was upfront, honest and had communication this could have been resolved without collections.Business response
08/31/2021
Business Response /* (1000, 9, 2021/07/13) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 3 Dauphin St., Suite 2 Mobile, AL 36302 Re: Complaint ID# ******** *********** Better Business Bureau: We received the referenced complaint case regarding the account of **********. We have completed our research and responded directly to ********** via the U.S Postal mail service on July 13, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact **********. Respectfully, Lease End Experience Department Consumer Response /* (3000, 11, 2021/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The chain of events did not transpire as stated and lack of communication and customer support created the issue. The business did not do its part to resolve the issue and account went into default. Business Response /* (4000, 13, 2021/07/28) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 3 Dauphin St., Suite 2 Mobile, AL 36302 Re: Complaint ID# ******** ********** Better Business Bureau: We received the referenced complaint case regarding the account of **********. We have completed our research and responded directly to ********** via the U.S Postal mail service on July 28, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact **********. Respectfully, Lease End Experience DepartmentInitial Complaint
06/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We need our title mailed to NM MVD to get our car registered in NM after moving from SC. SETF received the request around Apr 2nd via fax w/ the MVD address. They chose to send the title to the wrong address in a different city. Now, on another attempt, they used UPS and it seems the package went missing (see attached file, a claim against the tracking number). I need SEFT to successfully get my vehicle title to the MVD and I have had no luck working with customer service for over 2 months to achieve this need.Business response
09/01/2021
Business Response /* (1000, 5, 2021/06/29) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 2101 Highland Ave., Suite 410 Birmingham, AL 35205 Re: Complaint ID#XXXXXXXX ******* **** Better Business Bureau: We received the referenced complaint case regarding the account ofPatrick ****. We have completed our research and responded directly to ******* **** via the U.S Postal mail service on June 29, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact ******* ****. Respectfully, Customer Care Department Consumer Response /* (3000, 7, 2021/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) SETF continues to help albeit slowly. I've had to order a 2nd replacement title from SC DMV, and now we're waiting for SETF to receive this title to then forward it to the NM MVD in their 4th attempt to deliver the title as needed. The need is to have a delivered title, and I'd like this case open and active until that need is met. Business Response /* (4000, 9, 2021/07/09) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 2101 Highland Ave., Suite 410 Birmingham, AL 35205 Re: Complaint ID#XXXXXXXX ******* **** Better Business Bureau: We received the referenced complaint case regarding the account ofPatrick ****. We have completed our research and responded directly to ******* **** via the U.S Postal mail service on July 9, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact ******* ****. Respectfully, Customer Care Department Consumer Response /* (4200, 11, 2021/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The case has not be satisfactorily closed. It's been 102 days since SETF received the request for the title, and I'm still waiting for title delivery due to SETF mishaps. I'd like the case open until the title is delivered so that I can register the car in our new state. Consumer Response /* (2000, 14, 2021/07/17) */ The title has arrived, therefore I'd like to close the complaint - thanks to BBB and SETF for helping to solve the issue... 104 days to resolve, but solved none-the-less.Initial Complaint
06/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Southeast Toyota has reported FALSE information to all 3 credit reporting agencies. SETF has reported late payment for 02/08/2019. I purchased the vehicle on 1/27/2019. I have never been late. Customer Service Department are rude, unprofessional and unhelpful. I have asked the company to remove inaccurate information and I have been bounced around and nothing has been resolved. On 06/14/2021. I contact SETF at 800-686-3494. I spoke with Denise from the credit department. She has confirmed that I have never been late. Please review my complaint and assist me with getting to the bottom of this matter. I can be reached at*************. Sincerely, ********Business response
09/03/2021
Business Response /* (1000, 5, 2021/06/29) */ Better Business Bureau Kyle Thornton Serving Central & South Alabama 3 Dauphin St., Suite 2 Mobile, AL 36302 Re: Complaint ID # *************************** Better Business Bureau: We received the referenced complaint case regarding the account of ***********. We have completed our research and responded directly to *********** via the U.S Postal mail service on June 29, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact ***********. Respectfully, Customer Care DepartmentInitial Complaint
06/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Withholding payoff letter, preventing me from canceling extended warranty through corporate store.Business response
09/03/2021
Business Response /* (1000, 5, 2021/06/23) */ Kyle Thornton Serving Central & South Alabama 2101 Highland Ave., Suite 410 Birmingham, AL 35205 Re: Complaint ID# ****************************** Better Business Bureau: We received the referenced complaint case regarding the account of **************. We have completed our research and responded directly to ************** via the U.S Postal mail service on June 23, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact **************. Respectfully, Customer Care Department Consumer Response /* (2000, 7, 2021/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
06/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have paid my first payment by check to the Omni lockbox address in Charlotte. My initial payment was $625, the check cleared and I have not been given proper credit. The Mobile office has no knowledge of this payment, but Omni has been paid. What is my recourse? Was my money embezzled?Business response
09/01/2021
Business Response /* (1000, 5, 2021/06/21) */ Kyle Thornton Serving Central & South Alabama 2101 Highland Ave., Suite 410 Birmingham, AL 35205 Re: Complaint ID # XXXXXXXX **** ****** Better Business Bureau: We received the referenced complaint case regarding the account of **** ******. We have completed our research and responded directly to **** ****** via the U.S Postal mail service on June 21, 2021. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details. If you wish to pursue this matter further, please contact **** ******. Respectfully, Customer Care Department
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Customer Complaints Summary
199 total complaints in the last 3 years.
66 complaints closed in the last 12 months.