ComplaintsforSoutheast Toyota Finance
Financing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company repossessed my car illegally and has lied ever since! I have requested a detailed printout payment history what they sold my car for at auction everything and I have still not received it. *** been requesting his information since December they tricked my dad into a payment plan because hes my cosigner. They on the documentation stating I was approved for an extension only to find out I wasnt, they said I knew my car was in possession and I hit the car. I did not know it was repossession. I did not they still dont have my correct address on file even though I changed it over a year ago.. this company and its agents have caused so much stress with their lies. I read the Florida law on this and they are 100% violating the law multiple times! And each violation is a misdemeanor we offered to pay $3000 and they declined it the day they took my car. Again I didnt know it was in repo status I was waiting for an agent to get back with me regarding the extension that I told that I had not once in those phone calls, I told my car was in repost status and I dont even wanna hear anything about the online site because that never worked for me three months after I got the car and yes I did call. I did let somebody know it was never taken care of.. Toyota finance can wipe this debt away or I will take it as far as court if I need to because again theyre the ones that broke the lawBusiness response
04/26/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on April 26, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we are unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
we purchased a car on 7/12/23 from Sebring Toyota and financed through World ********** Both parties made mistakes in their paperwork. This led to World Omni not completing their lien perfection process. Unfortunately, we moved and World Omni struck while the iron was hot. The state of Florida requires response from the lien holder in order for a Tag (our former state of Alabama did not). World Omni is using this power to hold us hostage in the process. First they intentionally declined a response to the FL DMV with reason or notification to us despite having our contact information. Next, they tricked us into signing a POA in order to correct the paperwork process and are continuing to hold our tag up in the process until they are fully protected instead of dealing in good faith a customer who continues to pay them for a loan despite their bad actor behaviorBusiness response
04/26/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on April 26, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is my car loan company and they sent my account to a creditor for collection (******* ********, **** Co LPA) per the letter received I paid the amount in full and now when I check the status it's showing another amount and showing my account as still unpaid. I want this company to take care of this matter as I have all the proof that I have paid in full. I want them to release my title as this has been paid in full.Business response
04/03/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on April 3, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
03/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing urgently to address the discrepancies present on my credit report, which have originated from the sharing of my personal information with credit bureaus. This has resulted in significant financial and emotional distress.In accordance with 15 USC 1681 Section 602, I affirm my right to financial privacy and anticipate that my information is treated with confidentiality.Moreover, as outlined in 15 USC 1681 Section 604(a)(2), a consumer reporting agency is restricted from disclosing account details without my explicit consent, which I have not provided.The inaccuracies associated with SETOYOTA FIN DB have negatively impacted my financial standing, necessitating immediate correction.Additionally, I stress the importance of complying with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under certain circumstances.Below, I have provided my account details for your reference:Account Number: ***********I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these issues promptly may result in legal action. I greatly appreciate your immediate attention to this matter.Sincerely,***************************Business response
03/27/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on March 27, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Customer response
04/26/2024
I'm urgently reaching out regarding the errors on my credit report stemming from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress. As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially. Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I haven't provided. The discrepancies associated with SETOYOTA FIN DB have negatively impacted my financial situation, necessitating immediate correction. Moreover, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances. Below, you'll find my account details for your reference: Account Number: ********* I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information. Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter. Sincerely, ***************************Business response
04/30/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************
Re: Case #********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on April 30, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
03/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have paid these accounts in full they showing up as 60 days late payment but this account was paid in full. I been got this company about this issue they never fix the problem it still own there late pay in full.Business response
03/28/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on March 28, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer Care DepartmentInitial Complaint
03/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Southeast toyota finance will agree to a payment extension and then double back and deny it then say you are delinquent and threaten to repossess your account. If you try to ask for a reinstatement on your loan they will deny you and say you must pay for the car in full. they will say they contacted you but there is no record of any attempts by phone or emailBusiness response
04/08/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on April 8, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer Care DepartmentInitial Complaint
03/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Southeast toyota finance has not provided documentation to the *** insurance company even after being contacted and requested by myself and the company. My gap claim has been open since November. There continues to be exchanges but nothing done. I have had to spend my personal time having to be a mediator in the process, and when I called southeast toyota finance prior they said they could not get in touch with the gap company. What I am seeing is different, as the *** company had started but could not finish my claim as of 11/27/2023Business response
03/20/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on March 20, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Customer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Reina *********************************Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My car lease was ending 12/15/23 with Toyota. I called Southeast Toyota Finance on 11/30/23 to extend my lease for 4 months until 04/15/24. I spoke with ************************* that day, she explained to me that everything was taking care of & there was nothing else I needed to do. I have always had autopay for my monthly car payments. Before I got off the phone with her that I asked if there was anything else I needed to do. She said "no you're all set." She never stated that my autopay would stop & that I would have to call in to make my payments moving forward. I also told her that I had changed my phone ********** updated them. I got a noticed delivered on 2/15/24 stated that I owed $682.24. My monthly bill is $332.80. I called them right away. They said I missed a payment and that next month is due. I asked why wasn't I notified & why they still didn't update my number. This was the first information I received via ************** via phone. I asked why I wasn't charged via autopay & was told that there is no autopay option for a lease extension. I asked why I wasn't informed when I extended my ********* was told there wasn't anything else I needed to do. I have been leasing with Toyota for over 8 years, over 6 with this same company Southeast Toyota Finance. I have NEVER missed 1 single payment. Plus I planned on signing another 3 year lease. During the call I paid the owed payment as well as the remanding 3 months in advance in FULL. Nothing is owed. Besides being on the phone for 2.5 hours with theirs agents that ********* calling back several times I haven't gotten any help with my issue. Issue being; because of this missed payment, that was their fault for not updating me with the change in the auto-payment policy my credit was impacted significantly. I dropped 115 points from 793 to 678. They will not assist me in this issue so I am asking the BBB for help in this matter to get this missed payment taken off my credit report please.Business response
03/08/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on March 8, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer Care DepartmentInitial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a 2024 Toyota 4 runner on 12/30/23. I was pressured to agree to an extended warranty on a car with 8 miles on it. I went back at opening the following morning 12/31/23 to cancel. Papers were supposed to have been submitted to credit the $2622.00. I paid the car off in full on 1/23/2024. To date I have not received the $2622.00 reimbursement for the extended warranty. I contacted the ** **** at ******** Toyota and was provided contact info for JM&A (warranty company). I contacted them and was informed they did not receive the cancellation until 1/23/2024, and that they had sent the full refund to SE Toyota finance on 1/29/2024. I then contacted SE Toyota finance to find out where my money is. They informed me they had the total *** in addition to $183.54 tax credit for over payment. I have been in constant contact with dealership and their fince company for nearly 2 months with issues. This whole experience has been a nightmare. I doid not realize ******** toyota has a D- credit score with BBB or I certainly would have taken my business elsewhere. I do not understand the lagalties in keepng someon's money for 54 days and counting.Business response
03/07/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on March 7, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
02/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On June 4, 2023, I visited Toyota of *********** where salesman **** informed me that leasing a car allowed a six-month return option. Despite initial hesitation, I purchased the lease. Shortly after, I reached out to **** for a reversal, but he ignored my requests. The dealership directed me to Southeast Toyota Finance (SETF) account #: ****************** , where I was told a $5,000 fee was required for early lease termination, which I cannot afford. Despite seeking options, SETF has refused assistance, leading to increased distress. In January 2024, my car note unexpectedly rose to from $510 to $521.99 without notice, causing further hardship. Battling mental health issues and currently on medications, I believe I was taken advantage of at the dealership. The resulting impact on my mental health has affected my daily life. I'm exploring avenues to reverse or amend the contract, and I wonder if my disability could be considered for leniency in addressing this challenging situation. My desired resolution is to reverse the contract due to my mental health affecting my decision making. I am willing to provide paperwork regarding this disability.Business response
02/27/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on February 27, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************
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Customer Complaints Summary
199 total complaints in the last 3 years.
63 complaints closed in the last 12 months.