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Business Profile

Financing

Southeast Toyota Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

This profile includes complaints for Southeast Toyota Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southeast Toyota Finance has 8 locations, listed below.

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    Customer Complaints Summary

    • 215 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ACCOUNT NUMBER ****************** (Camry 2024 Se model) VIN ****************** I paid off my car to sell it quickly, and confirmed with customer care that the payment was received. But Im being told the title wont be released until July 29. I explained the urgency, but no one helped. Since the loan is fully paid, I dont understand why theres still a delay. I need the title released earlierplease escalate or clarify whats causing the hold-up.Ask ChatGPT

      Business Response

      Date: 07/31/2025

      Re: Complaint ID # ******** 
             Rohan Gupta 

      Dear ***** *****:      

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 31, 2025. As such, we kindly ask that you please allow time for our response to be received.       

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.       

      Respectfully,      

      Customer Experience Resolution Team      

      Cc: Better Business Bureau      

    • Initial Complaint

      Date:07/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They had a tow truck company come pick up my vehicle that is known for neglectful business. *********************. The people they sent out vandalized my vehicle inside. They dented up my vehicle outside and they dragged my SUV down the road on all 4 tires. I have 2 videos it won't let me send that I played for the Toyota dealership. I picked up my vehicle today 7/21. The vehicle had lights on all over the dash. My dashboard in my SUV said there was issues from my parking break to the check engine light being on. I presented the issue to *** and they blamed me and the "boss" proceeded to call me names and try to talk down to me infront of others. I had my 2 little girls with me ages 10 and 13. They were scared like I was of the guy 3 times my size getting frustrated at me. Very frustrated. They all blamed me for the lights being on. My vehicle then died and stopped running. I had no proof of them doing this I worried. Its a big company vs little crohns disease and other serios health issue me. To my luck I received a phone call from Toyota and they said we have several issues that just started in your vehicle. What happened. I explained my story and they asked me to come being the vehicle in. I brought it is right away. I don't have much money being a single parent with 4 girls and a disease and health issues that doesn't allow me to work normal job. I support myself though. No help as of yet in life with finances. I do it on my own. I'm a very "old school individual". The dealership gave me a free rental because of what had happened. I would more than appreciate your support in helping me with this matter. I'm not one who likes to ask for help at all. So I apologize if this comes off as poor me or begging. My vehicle is at the Sun Toyota Dealership in Holiday *******. They said they are 1000 percent sure the tow truck company did this based upon the time the warning sensors went off on the dash. They also damaged my driveway driving so quickly to hook up my SUV.

      Business Response

      Date: 08/01/2025

      Re: Complaint ID #******** 
             *********** Allers  

      Dear *********** ******:       

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on August 1, 2025.  As such, we kindly ask that you please allow time for our response to be received.        

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.        

      Respectfully,       

      Customer Experience Resolution Team 

      Cc: Better Business Bureau    

    • Initial Complaint

      Date:07/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A request to **** a payment was made on April 7th. The person on the call explained that we can qualify after making 6 consecutive payments, and this was met. The call confirmed we have qualified and there was no additional information provided, no other verification or validation was communicated on the call. Today, 07/10, I was told that the **** was never approved and that I am now past due.This is extremely upsetting, the monthly payment has a late fee added. ***** I want to receive a transcript from the call from April 7th that granted the payment for May being ****ped. *****To correct this situation, I have called twice and spoke to two different individuals. Once could not speak English in a way that I can understand what he was saying. I have requested to be transferred to a different person who can help me, instead he said to call back later. The second representative said the reason it was not granted was because I did not sign a document that was electronically sent to me. I did not receive such a document, was not informed on 04/07 that additional steps were required and being sent, and that the payment to **** was pending until the document was signed. She claimed an e-mail was sent but could not confirm proof that it was sent to me at all. ***** I want to receive proof that a "docusign" was required and that it was e-mailed to me on 04/07********** I want to have any and all late fees removed, and my account restored to be in good standing. *****

      Business Response

      Date: 07/23/2025

      Re: Complaint ID #******** 
               ********* Crisan 

      Dear ********* ******:     

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 23, 2025. As such, we kindly ask that you please allow time for our response to be received.      

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.      

      Respectfully,     

      Customer Experience Resolution Team     

      Cc: Better Business Bureau     

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had to make multiple calls to **** to make a payment or either payment does not go through. I have asked why this keeps occurring multiple times and no one can tell me. I called today 6.30.25 at around 5:20-5:30pm eastern time and was transferred four times, each time I have had to provide ALL my information and was told I dont know why you were transferred to this ***** was told the name ***** multiple times. The so called ***** that took my payment over the phone was rude. I was told that an IT ticket would be entered last month and was not. ***** said she would enter another IT ticket said your acct is not on hold so I dont know why youre unable to make payment. So frustrating I have never had this much difficulty making payments and I should not have to call to make payments.

      Business Response

      Date: 07/10/2025

       Re: Complaint ID # ******** 
              ********* Turner 

      Dear ********* ******:  

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 10, 2025.  As such, we kindly ask that you please allow time for our response to be received.   

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.   

      Respectfully,  

      Customer Experience Resolution Team  

      Cc: Better Business Bureau  

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ****** <********************************************>Jun 25, 2025, 9:55PM My name is ****** ******. I recently contacted the Better Business Bureau with regards to the concerns that I have regarding my fuel gas gauge not working properly in which it was reset manually to the manufacturing system. I had it happen again last week where my fuel gas kept registering 7 miles to empty after I had put $12.00 in the gas tank just to see if there was something wrong with it. I then tried turning the car off and it did not register the correct fuel amount. I then went into the store and asked the cashier if she had set the fuel pump so that I could receive the amount of fuel that I had purchased. She then ran the register and printed out the $12.00 transaction to show me that she had indeed set that fuel to provide the amount paid for. I apologized to the cashier and explained that I was not accusing her of taking the money. I just continue to have the same issues with the vehicle. As I had explained in my previous complaint that on several occasion the salesperson had to reset the vehicle back to the original manufacture system which erase your entire personal information as if it was a new vehicle. It had occurred again, and the service department said that they could not find an issue with the vehicle.

      Business Response

      Date: 07/01/2025

      Better Business Bureau 
      Serving Central and *************
      PO Box 55268
      ************** 35255


      Re: Complaint ID # ********
             ****** Henise 


      Dear ****** ******:

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 1, 2025.  As such, we kindly ask that you please allow time for our response to be received.

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

      Respectfully,

      Customer Experience Resolution Team

      Cc: Better Business Bureau

      Customer Answer

      Date: 07/01/2025

      I spoke to one of the attorneys at the office last week. I do not understand why my case is being suspended.

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no contract with World Omni and under no obligation with World Omni. They have also not provided any type of written contract as requested. I demand that this is removed from my credit report.

      Business Response

      Date: 07/01/2025

      Better Business Bureau 
      Serving Central and *************
      PO Box 55268
      **********, AL 35255


      Re: Complaint ID # ********
             ******* Rosado 


      Dear ******* ******:

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 1, 2025.  As such, we kindly ask that you please allow time for our response to be received.

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

      Respectfully,

      Customer Experience Resolution Team

      Cc: Better Business Bureau

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second vehicle I have financed through your company. Every time I go on your website site my iPhone warns me that your web site is not secure. So I called and spoke to ****** in your office. You need to hear our conversation. She finally agreed to let me talk to a manager. But no manager is available and I am expecting a call back. I need to talk with a high level manager, please.

      Business Response

      Date: 06/27/2025

      Better Business Bureau 
      Serving ******* and *************
      PO Box 55268
      ************** 35255


      Re: Complaint ID # ********
             ***** Cazenave 

      Dear ***** ********:

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on June 27, 2025.  As such, we kindly ask that you please allow time for our response to be received.

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

      Respectfully,

      Customer Experience Resolution Team

      Cc: Better Business Bureau

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Southeast Toyota Finance, regarding their failure to provide detailed and accurate payoff information and timely communication for the buyout of a leased vehicle following the death of the original ********* partner is the legal executor of the estate of ****** ******* (a veteran) and has authorized me in writing to handle this matter on his behalf, as I am more familiar with the process. All necessary documentation, including the death certificate and letters testamentary, has been submitted.Despite this, Southeast Toyota Finance has failed to respond as promised, including a promised call back from a supervisor, ********* *****, after review of the accounting. Yesterday, June 19, 2025, was the leases final day. Their delays and flawed accounting are preventing the completion of the vehicle purchase and have resulted in emotional distress, significant time lost and financial ******* part of this process, we made a payment of $21,857.58 on April 1, 2025, based on the lease payoff form provided by Southeast Toyota Finance at that time. They have since claimed the tax calculation was inaccurate due to a change of address. However, the change of address to ******** occurred on March 14, 2024, over a year before we received the lease payoff form. We have repeatedly requested a detailed breakdown of all charges for many months, but these requests have largely been ignored.I am filing this complaint because the companys handling of this estate-related lease buyout appears to disregard basic consumer protections and obligations. Given the seriousness of the situation, I am also filing complaints with other *********** an effort to submit this complaint quickly, supporting documents are being organized and will be delivered shortly.Please investigate and assist in resolving this matter promptly.Thank you,**** ********** Acct: ******************

      Business Response

      Date: 06/27/2025

      Better Business Bureau 
      Serving Central and *************
      PO Box 55268
      ************** 35255


      Re: Complaint ID # ********
             ****** ******* Jr.

      Dear ****** ******* Jr.:

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on June 27, 2025.  As such, we kindly ask that you please allow time for our response to be received.

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

      Respectfully,

      Customer Experience Resolution Team

      Cc: Better Business Bureau

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay off my lease to receive the title of my vehicle once SET received payment and cashed the Cashier check never was notified til 7 days later that I had to complete a process regarding the title of the vehicle. This is called a bait and switch! I notified the state if Florida regarding there tatics and have not been notified back. Regarding the payoff I paid a vehicle off in 2021 and this never happened there tatics should be fined.BBB needs to lower there rating as I'm sure this is a ongoing. Process.

      Business Response

      Date: 06/20/2025

      Better Business Bureau 
      Serving ******* and *************
      PO Box 55268
      ************** 35255


      Re: Complaint ID # ********
             ******* ****

      Dear ******* ****:

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on June 20, 2025.  As such, we kindly ask that you please allow time for our response to be received.

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

      Respectfully,

      Customer Experience Resolution Team

      Cc: Better Business Bureau

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since this company updated their website in March 2025, I have not been able to access our account. I have called this company multiple times, it is very difficult to get through to a customer service representative. The last time I called to make a payment they said their systems were down and they could not assist me. This seems to me that they are trying to prevent people from making payments to apply late fees. I have tried several times to resolve this issue, to no avail. We are unable to even access our account to be sure that our payments are being applied.

      Business Response

      Date: 06/12/2025

      Re: Complaint ID # ********
             Customer Name: ******* Christie 
       
      Dear ******* ********:

      We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on June 12, 2025.  As such, we kindly ask that you please allow time for our response to be received.

      We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

      Respectfully,

      Customer Experience Resolution Team

      Cc: Better Business Bureau

    Southeast Toyota Finance is NOT a BBB Accredited Business.

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