Business ProfileforThompson Roofing and Construction

Issues encountered:WORKMANSHIP ISSUES After the first day of roof work, I went into the attic to see the progress made with the roof repairs and found Thompson Roofing had roofed over the damaged areas without fixing the roof where the tree had punctured holes through the plywood. The project manager was alerted to the issue, verified the issue, and asked if we would like it fixed because it would take longer since they already roofed over the exposed hole. We insisted they correct the issue and it was corrected. A broken skylight, missing ridge shingles, dented gutters and sloppy caulking are a few of the other issues we are aware of needing to be addressed with the project manager once the roof work was complete.CONTINUED ISSUES - While the above issues are concerning, the most glaring is our current situation, a leaky roof that Thompson Roofing states they are NOT liable for and will NOT fix. During the first substantial rainfall after we had the roof replaced a large water spot formed on the ceiling in our bedroom. The same room we had painted after the initial damage from the tree falling and subsequent water damage due to the hole in our roof. After inspection, it was clear the leak was from the roof. Thompson Roofing came out and identified the vent pipe for the gas fireplace was not sealed at the roof. They sealed the pipe for a temporary fix but stated they were not liable because they didnt replace that vent pipe and it must have been faulty prior to their work. We never had an issue with the gas fireplace vent leaking, the insurance inspector as well as the Thompson Roofing team did not identify an issue with the vent pipe when completing inspections of the roof prior to the work, and since Thompson Roofing completed a complete roof replacement, it is reasonable to believe this issue is related to the roof being replaced.