ComplaintsforThompson Roofing and Construction

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Issues encountered:WORKMANSHIP ISSUES After the first day of roof work, I went into the attic to see the progress made with the roof repairs and found Thompson Roofing had roofed over the damaged areas without fixing the roof where the tree had punctured holes through the plywood. The project manager was alerted to the issue, verified the issue, and asked if we would like it fixed because it would take longer since they already roofed over the exposed hole. We insisted they correct the issue and it was corrected. A broken skylight, missing ridge shingles, dented gutters and sloppy caulking are a few of the other issues we are aware of needing to be addressed with the project manager once the roof work was complete.CONTINUED ISSUES - While the above issues are concerning, the most glaring is our current situation, a leaky roof that Thompson Roofing states they are NOT liable for and will NOT fix. During the first substantial rainfall after we had the roof replaced a large water spot formed on the ceiling in our bedroom. The same room we had painted after the initial damage from the tree falling and subsequent water damage due to the hole in our roof. After inspection, it was clear the leak was from the roof. Thompson Roofing came out and identified the vent pipe for the gas fireplace was not sealed at the roof. They sealed the pipe for a temporary fix but stated they were not liable because they didnt replace that vent pipe and it must have been faulty prior to their work. We never had an issue with the gas fireplace vent leaking, the insurance inspector as well as the Thompson Roofing team did not identify an issue with the vent pipe when completing inspections of the roof prior to the work, and since Thompson Roofing completed a complete roof replacement, it is reasonable to believe this issue is related to the roof being replaced.

  

  Business response

  03/19/2024

  The customer's complaint does not reflect our work. Their issue is with a scope handled by a different trade. Our roofing system is functioning as it should. The issues they are having are directly connected to their venting pipe, which an HVAC technician or LP handler would have to manage. We are not in the business of HVAC, gas products, or labor. 

  

  Business response

  03/19/2024

  Date Sent: 3/19/2024 10:40:17 AM
  The customer's complaint does not reflect our work. Their issue is with a scope handled by a different trade. Our roofing system is functioning as it should. The issues they are having are directly connected to their venting pipe, which an HVAC technician or LP handler would have to manage. We are not in the business of HVAC, gas products, or labor. 

  Customer response

  03/22/2024

   
  Complaint: 21446674
  
  I am rejecting this response because:

  Our USAA insurance adjuster and a Thompson Roofing estimator completed a thorough investigation of the repair work needed to fix our roof from the damage caused by a tree falling on it. Both parties concluded that a full roof replacement was necessary.  While many items from gutters to exhaust pipes to holes in the roof were identified as needing replaced, at no point in time were there findings of a faulty/leaky **** pipe. Our home was built in 2005. The **** pipe was original and never leaked until after Thompson Roofing installed the new roof. 

  There were errors made by Thompson Roofing while completing the roof replacement such as short cuts taken, not honoring previously agreed upon timelines, and a broken skylight. Now we have substantial water damage on the ceiling in our master bedroom due to a new leak from a **** pipe that is on the roof. This is the same bedroom we just paid to have repaired due to water damage from the tree falling. 

  In summary, during appraisals the **** pipe was not found to be damaged, but after Thompson Roofing completed the work on our roof, the **** pipe is now damaged, leaking, and needs repaired/properly sealed. The broken pipe has caused substantial internal damage to our home, which also needs to be fixed. Thompson Roofing was the last on our roof. A reasonable person would assess Thompson Roofing is liable.

  Sincerely,
  
  ***** & ***********************

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2022 I had Thompson install an attached roof to my back patio. No more than a month after the posts were put in one post wasn't touching the patio and swinging from the roof ****. Project managers solution was to put a tapcon in and didn't have a building inspection scheduled for the framing. In March of ******************************************* the wrap and removed the attached fencing when I did so the post warped out so severely that it also no longer touched the patio. I've been working with the project manager for over a month now and every week is an excuse for the warranty repairs to be pushed to the next week. I expressed that this is a safety concern but that has had little impact. Was told one post would be removed but the other is needed for support even though it's just hanging there. I was also charged for pickets and railing that were never installed. Things that need to be done:Fix/remove posts that are hanging,Fix fascia wrap, Fix gutter downspout if second post is removed because the downspout is attached to it,Reimbursement for unnecessary materials/non installed pickets and railings,Building inspection

  

  Business response

  05/26/2023

  **************, we are sorry you are having this trouble with this project.  We will be working to resolve any issues you have with this project.

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