634 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Denny C
5 stars05/03/2024
The main spring on my double garage door snapped in half yesterday afternoon with my car inside the garage which prevented me from going anywhere since it's just too heavy to lift without the help of the spring, so immediately called Overhead Door. ****** came out early this morning and had the spring replaced quickly and very professionally, and I was able to get to work on time. ****** is very experienced, personable and great to work with. I've used Overhead Door in the past and they have always done a great job. Thank you ****** and Overhead Door!Review from Esther J
5 stars05/03/2024
Very pleased with the services received. ****** the tech texted to say he was on his way, and he appeared within minutes. Very professional and friendly, he completed the task within minutes....and made sure our garage door was in perfect working condition before he left. I would definitely recommend Overhead Door to all my family and friends. Thank you, *******************************
Overhead Door Company of Huntsville/North Alabama™ (TM) Response
05/04/2024
Hello ******. Thank you for your outstanding review and for choosing Overhead Door Company of *************************************** for your garage door needs. We're delighted to hear about your positive experience with our technician, ******. His promptness, professionalism, and dedication to ensuring your garage door was in perfect working condition reflect our commitment to exceptional service. Our team takes immense pride in delivering excellent service, and we are truly grateful for your recommendation to your family and friends. Your word-of-mouth is invaluable to us and helps us reach more customers who can benefit from our services. If you ever need assistance, please don't hesitate to reach out. Thank you again for your kind words and for trusting us with your garage door. We appreciate your business. - The Staff of Overhead Door Company of ***************************************Review from Jim M
4 stars05/03/2024
Response was prompt. Service was prompt. Technician was knowledgeable and courteous. Price was high (due to material cost) but still half of what the other bid was, which unnecessarily included replacement of the whole door. Should have gone to Overhead in the first place.Overhead Door Company of Huntsville/North Alabama™ (TM) Response
05/04/2024
Hello ******************. Thank you for your wonderful feedback and for choosing Overhead Door Company of *************************************** for your garage door needs. We're thrilled that you found our response prompt, our service efficient, and our technician knowledgeable and courteous.We understand that pricing can be a concern, especially with material costs affecting the overall expense. We're delighted that we could provide a cost-effective solution, saving you a significant amount compared to the other bid that *** have included unnecessary replacements.Your experience highlights the expertise and dedication of our team in finding the best solutions for our customers' needs. We greatly appreciate your recommendation and look forward to serving you again.Thank you for choosing Overhead Door Company of **********/***** Alabama. We appreciate your business. - The Staff of Overhead Door Company of ***************************************Review from Christa T
5 stars05/01/2024
****** came to service the garage door opener, he took care of it in a timely manner was friendly and provided great customer service. thank youOverhead Door Company of Huntsville/North Alabama™ (TM) Response
05/03/2024
Hello *******. Thank you for your 5-star review on the Better Business Bureau. We're pleased to hear that ****** provided timely, friendly, and excellent customer service during his visit to service your garage door opener. Our team is dedicated to ensuring a smooth and efficient service experience, and we're glad that ****** was able to meet your expectations.We appreciate your feedback and your thanks. It's our pleasure to assist you, and we look forward to helping with any future garage door needs.- The Staff of Overhead Door Company of ********************************************** serving North Alabama since 1968.Review from Ellis B
5 stars04/30/2024
We called Overhead Door when having trouble with our garage door. They came the same day, fixed the job and was very reasonable. ****** was our service professional and he was very efficient! He did an excellent job of diagnosing and solving our problem. I totally recommend Overhead Door for any garage door issues.Overhead Door Company of Huntsville/North Alabama™ (TM) Response
05/03/2024
Hello *****. Thank you for sharing your experience and leaving a 5-star review on the Better Business Bureau. We're pleased to hear that ****** was able to address your garage door issue efficiently and to your satisfaction. Our team is dedicated to providing prompt service, and we're glad we could meet your needs quickly and at a reasonable cost.We appreciate your recommendation and are grateful for your trust in Overhead Door Company of **********/North Alabama. We look forward to helping you with any future garage door needs.- The Staff of Overhead Door Company of ************************************************************ Alabama since 1968.Review from John M
5 stars04/29/2024
I called on Sunday, and they scheduled the repair for the next afternoon, and ***** arrived on time.***** went the extra mile. First, he installed the same spec spring that came with the door. However, he was not satisfied with the balance and researched to learn the original spring was off by just a bit. He removed the first spring set and installed the new set. Then, ***** demontrated how the door should react when balanced.Great job. Use them to repair and maintain your doors with confidence.Overhead Door Company of Huntsville/North Alabama™ (TM) Response
05/03/2024
Hello ****. Thank you for your 5-star review on the Better Business Bureau. We're glad to hear that ***** was able to address your needs effectively, ensuring your garage door was properly balanced and functioning correctly. His attention to detail and willingness to make necessary adjustments reflects our commitment to quality service.We appreciate your trust in us to maintain and repair your garage doors. Thank you for choosing Overhead Door Company of ***************************************, and we look forward to assisting you again in the future.- The Staff of Overhead Door Company of **********/North AlabamaProudly serving North Alabama since 1968.Review from Doug H
5 stars04/29/2024
We are very satisfied with the service. ****** was very quick and courteous, I highly recommend him.ThanksOverhead Door Company of Huntsville/North Alabama™ (TM) Response
05/03/2024
Hello ****. Thank you for your 5-star review on the Better Business Bureau. We're glad to hear that you are satisfied with ******'s service. It's important to us that our team's efforts meet your expectations for speed and courtesy.We appreciate your recommendation and thank you for choosing Overhead Door Company of *************************************** for your garage door services. We're here whenever you need us and look forward to assisting you in the future.The Staff of Overhead Door Company of ********************************************** serving North Alabama since 1968.Review from Lonnie S
5 stars04/25/2024
****** is a professional at his job. He informs and gives important information. He is also courteous and knowledgeable.Overhead Door Company of Huntsville/North Alabama™ (TM) Response
04/28/2024
Hello ******. Thank you for taking the time to leave a 5-star review on the Better Business Bureau. We're pleased to hear that you had a positive experience with ****** and appreciated his informative and courteous service. Our team is dedicated to providing helpful and knowledgeable assistance, and we're glad ****** met your expectations.We value your feedback and are here to assist with any future needs you may have. Thank you for choosing Overhead Door Company of Huntsville/North Alabama.- The Staff of Overhead Door Company of Huntsville/North AlabamaProudly serving North Alabama since 1968.Review from Jeff B
5 stars04/25/2024
Excellent service, ****** showed up a little early and did a fantastic job installing a replacement opener. Second time Ive used Overhead Door Company of Huntsville and I highly recommend them for your garage door and opener needs.Overhead Door Company of Huntsville/North Alabama™ (TM) Response
04/28/2024
Hello ****. Thank you for your 5-star review on the Better Business Bureau and for choosing Overhead Door Company of Huntsville/North Alabama again for your needs. We are delighted to hear about your continued satisfaction with our service and that ****** provided excellent service by arriving early and skillfully installing your replacement opener.We truly appreciate your high recommendation and are thrilled that you've had positive experiences with us on multiple occasions. Your trust and support mean a great deal to us, and we look forward to serving you again in the future for any garage door or opener needs.- The Staff of Overhead Door Company of Huntsville/North AlabamaProudly serving North Alabama since 1968.Review from William David M
5 stars04/24/2024
I called Overhead Door Company of Huntsville this morning about a broken spring on my 2-car garage door. They were able to work me in the same day. ****** arrived and did the job politely and professionally. I would not hesitate to use them again. ***********************Overhead Door Company of Huntsville/North Alabama™ (TM) Response
04/25/2024
Hello *******. Thank you for your 5-star review on the Better Business Bureau. We're pleased to hear that we could accommodate your service needs promptly and that ****** provided polite and professional service during his visit. It's important to us that our team not only meets but exceeds expectations with both their expertise and customer care.Your willingness to use our services again is greatly appreciated, and we look forward to the opportunity to assist you in the future. Thank you for choosing Overhead Door Company of Huntsville/North Alabama for your garage door repair needs.- The Staff of Overhead Door Company of Huntsville/North AlabamaProudly serving North Alabama since 1968.
Customer Review Rating
4.98/5stars
Average of 634 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.