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Business Profile

Dry Cleaners

Gates Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took a mens suit and womans velvet shawl in for dry cleaning in Nov. 2024. We discovered after pick up that we did not get the correct pants back with the suit and the velvet shawl was damaged. I informed their employee, *****, the following business day and she told me that the pants were probably at their ********** location and the shawl was damaged in processing and they would do it over. Over a week went by with no word. I reached out again and they had not found the pants and damaged my shawl even more. She told us she would have owner contact us. More time went on with no word, so we contact him and he was argumentative and said I brought my shawl to them damaged which is not true. He wanted us to give him the suit jacket, which we said no- not unless you reimburse us for the entire suit. He told us to file with his insurance, but gave no info and we told him that was not our job to do, it was his. Both of our ************* have worked for him and my husband had been a customer of ********************** for over 30 years. We are NOT trying to rip him off! He has done NOTHING to rectify the matter. We sent a letter to him via hand delivered, email, & text with still no response. We sent him price info to replace the suit since it was a matching set and we want it to match again and for replacing the vintage shawl. He has ignored it. Replacement cost for suit from Express store is: jacket $298 pants $128 + tax = $464.34. Since shawl was a vintage item, Ive found a similar replacement on Poshmark for $66.30. So, were seeking $530.64 replacement cost for the missing and damaged items. We hope maybe he will respond to you and rectify this matter. We are frankly shocked and insulted that hes treated us this way. We did inform ***** to close our account with them. Thank you for your assistance,Mrs. *******

Gates Cleaners is NOT a BBB Accredited Business.

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