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Business Profile

Crawl Space Encapsulation

TK Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crawl Space Encapsulation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid check number **** on 5/22/2023 for $9,000.00 to ********************* and TK Works Contractor to repair a retaining wall. They worked briefly on it but never completed the job. I have concrete blocks laying in my yard. I have called Kitt several times and emailed him. He has not returned my calls or taken my calls. I would like a refund so I can get another company to do the work. I also don't want others to lose money.

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water has been present from the time they encapsulated under the house. They "mopped it up" My husband basically had to supervise the workers while they worked on the replacing the joists, girder and subfloor to get it done correctly. There was a problem matching the hardwood in the bedroom so we were going to hold back 10% of the last check till we could locate the wood. *** and **** got extremely mad, got ** in my husband&#**;s face, yelling in a threatening manner. So I wrote a check in full and Kit came over and snatched it from my hand. A few days later, we looked under the house and saw puddles of water was present and has been there ever since. I have made numerous calls to both Kit and ***** left several messages over the last three months. They have never returned my calls.

TK Works is NOT a BBB Accredited Business.

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