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Business Profile

Crawl Space Contractors

Southern Crawl Space
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Southern Crawl Space in December, 2022, to replace the vapor barrier and seal the subfloor joists of my home. Their price was a little over $6000 - they have been fully paid. Prior to them doing this work, i advised them that I had a CCTV system and had video cables running through the crawl space and I did not want any of these cables damaged. I showed them where the cables were and they promised that they would try to not damage the cables and would repair / replace any cables that were damaged by their crew. During this project, they damaged two video cables and I have lost the video signal from two of my CCTV cameras. I have spoken to them numerous times about repairing these cables and every time that I spoke with them, they promised they would have them fixed. Nothing has happened. They have not taken any actions or contacted me or had anyone come to my home to repair / replace the damaged video cables. It has now been over two months since they were here and I still have no signal from two of my CCTV cameras. They keep saying they will take care of it, but never do. I'm growing very frustrated with their inaction and their empty rhetoric and false promises. They did the work I hired them to do, they were fully paid and they have not repaired or replaced the two cables that they damaged. I expect them to send a professional video cable installer to my home to repair / replace the two damaged video cables like they promised they would when I hired them.

    Business Response

    Date: 04/03/2023

    Work has been completed.

    Customer Answer

    Date: 04/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    All of the damage has been repaired by the company and I am satisfied with the results.

    Sincerely,

    ***********************

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