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Business Profile

Burglar Alarm Systems

Solaris Smart Home

This business is NOT BBB Accredited.

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1

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Review Details

  • Keli E

    Date: 07/31/2025

    Solaris Smart home promised me a bag of goods and didn't deliver. Now I'm stuck in an unconscionable credit line contract for equipment on a 500 percent markup. They approached me advertising their system and told me that I could be a demo home, getting my equipment for free if I put up a sign in my yard to pull in my business. I also was promised free monitoring, which I did get for a limited time. The monitoring is sourced to a third party Alarm.com-nothing special about that. The most ironic part is that their technicians and lead project manager/salesman, put a big hole in my newly purchased home b/c they thought they hit a "fire wall" when attempting to hardwire the panel. It was only my light switch on the other side of the wall. I had to have them come back at least five times to complete the repairs, painting and installation of the system was less than flawless even after that snafu...they couldn't get the system online for several hours. This "smart home" requires an internet connection to work and if the connections are not the best (in a rural area) you will never see what the desired result is; I was constantly going offline. After all of these disruptions and issues, I asked to be let out of the contract, which as I stated, in the beginning was never supposed to be. They are refusing to let me either return the equipment, which is worth about 1k, but they are charging me 5k; Or cancel the contract all together and let me walk. Stay far away from this company. It's a money grab, and not even hardly worth the purchase price.

Solaris Smart Home is NOT a BBB Accredited Business.

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