Complaints

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• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  failed to tell me about black mold all through said property all the windows was painted shut when signing lease making false allegations about blinds that was already tore up and grass being cut saying they had to clean the place which is false.the company took my money and now saying i owe them and put it on my credit.

  Business Response

  Date: 04/05/2024

  **************** did not place any work orders for mold or issues with windows.  All units are inspected prior to rental and accepted in current condition.  Any time we would go to her house to knock on the door, we were not allowed to enter.  Moisture from the windows does not indicate mold "throughout" the home - it just indicates that the windows sweat.

  Regarding close out charges, as indicated on the tenant ledger, the bulk of the charges are for unpaid rent and late charges.  There was a charge for landscaping which is indicated by the pictures.  We are willing to give a credit for the blinds as there was obviously some sweating on the windows; however, that would still leave her with a legal and valid balance of $10,185.00.  Even if she claims that she left on a certain date, she did not turn in keys nor notify the office which then led to lock changes and grass issues.  Her lease spells out the responsibility of the tenant regarding notice as well as maintaining condition of the premises.
  

   

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21533725
  
  I am rejecting this response because: I turned in my keys I gave them to the African American lady that sat at that desk when you walk in she said that she will log it if I would have known she wasnt I would have gotten proof that I turned them keys in they never did a walk through with me they gave me the keys and sent me over there by this time I had gave my money Caucasian lady  that sat on the side desk when you walk in told me that it was ************************************************************************ late fee saying that I still owed it 1250 it was ***** instead of ****************************************************** late fees which was over 250,I told ******** that someone came and cut those bushes down. She told me that it mustve been the people that was looking at the house or own the house  and she had people coming and taking pictures of the house inside and out. I will text her and she wouldnt respond. She will call me on the phone , I guess she knew if she text me back that would leave evidence of the stuff that she did not  truthful  and not being authentic about . Had I known that it was going to go this way I wouldve recorded every encounter and every phone call that I had with her company  and herself, but she still took my money, knowing that this house was full of mold and it wasnt  due to the windows just Sweating I really dont understand and see how this company is still in business
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/10/2024

  There is no confusion about what is due as there is a lease agreement in place and there is a ledger that is posted to the tenant portal.  All tenants have access to their portal where they can monitor their charges and put in workorders for their property.  The portal is also where they put in move out requests so it is documented.  Whether the lease has expired or not, it is a requirement for a 30-day written notice to be turned in so that we know when tenant is leaving.  If that does not happen, we have no way of knowing when the tenant left and the law limits us to enter unless we know for certain that tenant has vacated the premises.  If we are not notified, the property sits vacant until we can legally enter and prepare the property for the next tenant.  If no notice is given, the tenant would be responsible for that time period.