Business ProfileforThe Orthopaedic Center

In June 2022 I had a broken collarbone and had surgery to correct the issue. Everything went well and I was referred to physical therapy after the surgery. I had one appointment and decide I would continue on my own. I received the bill for the physical therapy, paid it and moved on without thinking.Later the next year around April 2023 I began experiencing extreme neck pain. An MRI showed there was a bulging disc and that I would need medication and physical therapy once again.This time I opted to go with the physical therapy. I went to two appointments and received an outrageous bill and was told I had a $3000 deductible. However, their website states that they take the **** / ******************* providers. Every appointment other than the physical therapy appointments were billed correctly, in-network without a deductible.website: ************************************************************ I called to get further confirmation from my insurance and the billing department at *** it was verified with ********************************* that the bills would be reprocessed and would indeed be in-network and that I would not need to meet a deductible and my normal copay would be fine. I continued with the physical therapy appointments under this assumption. Now I have received a bill for all the appointments (including the original one for the collarbone in 2022) that have all been charged out of network and applied to my deductible.I have reached out to the *** physical therapy billing department many times to speak again with ***** whom has not returned any of my messages or calls for the last month or more. I feel that I have been cheated and lied to in order to extract money from me by using false advertising and false statements from the billing manager at this location. I am not sure what else to do now I have a "Final Notice" stating I need to pay the bill in 10 days and it's not even billed correctly.