Business ProfileforBill Penney Mitsubishi

Date: July 3, 2023 I want to state my case to the management at Bill Penney Mitsubishi before I proceed to pursue other avenues for my complaint. I purchased the 2016 ******* Sport on February 23, 2023. I noticed it had just been brought in on that date as a trade (no cleaning or service yet). I retuned the following day for pick up. Two days after I picked in up, I brought the vehicle back to Bill Penney because it was jerking during acceleration. I checked and the oil was completely dry, no oil in it. I returned the vehicle to Bill Penney and a manager, I believe his name was *****************, that they would do an oil change for me. That was on February 28th, 2023. On March 24th, 2023, the jerking during acceleration occurred again. I returned to Bill Penney and this time a manager named ******************* received me. He indicated that since it was within 30 days of purchasing, I should leave the vehicle so that the service department could check it out. The next day I received a call stating there was nothing wrong with the vehicle after they drove it for 20 miles and that I should pick it up. I did. On June 14th, 2023, (the day I made my 3rd car payment) the vehicle stopped completely. I had to have it towed to Bill Penney. My significant other and I proceeded to explain to ***************** that the whole experience with this vehicle from purchase to that point was unacceptable. Yes, we were highly frustrated because we are human and by this point, I was very scared that I had made a terrible mistake that I was paying a large amount of money every month for a vehicle that is possibly a complete lemon. I felt I had been deceived by this company one hundred percent. My significant other was speaking to ***************************, who appeared to be very dismissive as if I had wronged this company versus the other way around. My significant other stated to ****************** that he felt this service department was incompetent and completely uncaring as they had never fixed the problems with the vehicle though I had brought it back several times already. ****************** became enraged and started slamming things everywhere, yelling out that he was not "going to stand for being called incompetent!" ************************************ tells me that "both parties were wrong" which I do not understand how I am wrong in any of this. My life and my children's lives were placed in danger as we rode on the highway in a car that I believe was sold to us without having ever been evaluated by Bill Penney to ensure safety, at least. There was a recall in 2019 on this vehicle, which was never addressed, and it did involve the engine, which now I am told there is a problem with the engine. I have not yet presented this case to any consumer agencies such as the *** or the State Attorney General because I want to make sure that your company has every opportunity to independently do the right thing. I have not retained an attorney. I have spoken to an attorney just to obtain information. I have ascertained that every state, including *******, has a UDAP statute providing a private right of action to remedy deception, as well as unfair and unconscionable practices. An "as is" disclaimer in the contract does not prevent a UDAP claim based upon the dealers' oral representations, failure to disclose, or unfair conduct. As I may be looking to pursue a cause of action under ******* Law ******, please consider this letter as a written demand for relief. Letter dated 7/3/2023. Thank you.