Complaints

This profile includes complaints for Davidson Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Davidson Homes, LLC

  336 James Record Rd SW Huntsville, AL 35824-1514

  
• 

  Davidson Homes, LLC

  24275 Katy Fwy Ste 225 Katy, TX 77494-7264

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no warranty for the sod. It was a verbal agreement before closing and they did not honor it so thats why I reached out to BBB. tention to this matter. I look forward to your prompt response.The home in question is ***************************************************************************

  

  Business Response

  Date: 06/27/2025

  We appreciate the opportunity to respond to the concern raised regarding the condition of the sod at the above-referenced property.
  At Davidson Homes, we strive to deliver quality homes and to address valid warranty concerns within the scope of the written warranty agreement provided to and acknowledged by each homeowner at closing.
  Regarding the sod installation:
  Warranty Terms: Per the warranty agreement signed by the homeowner, landscaping items such as trees, shrubs, and sod are considered cosmetic and are not covered under the post-closing warranty. These items are only addressed if concerns are documented prior to closing. The homeowner acknowledged this condition by initialing and signing the relevant portions of the contract.
  Documentation: We have reviewed our records, and there is no documentation or formal addendum indicating that any Davidson Homes representative committed to post-closing sod replacement in this case. While we understand that verbal discussions may have taken place, we must adhere to written agreements to ensure consistency and fairness across all customers.
  Sod Conditions: The timing of sod installation (winter vs. spring) does not affect the warranty coverage terms. Seasonal limitations occasionally impact growth, but proper maintenance and carewhich the homeowner states they have undertakenremain the homeowner's responsibility post-closing.
  Outside Inspections: We acknowledge the homeowner sought an independent assessment. However, third-party recommendations do not override the contractual limitations of the home warranty agreement.
  While we empathize with the homeowners concerns and understand their frustration, Davidson Homes must follow the clearly stated and agreed-upon terms in the contract. Based on the above, this matter is not warrantable, and no further action will be taken regarding the sod.
  We appreciate the homeowners attention to maintaining their property and regret that we are unable to meet this request. Should any other issues arise that fall within the scope of the warranty, we remain committed to providing prompt and professional service.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23438809
  
  I am rejecting this response because:

  This response does not match what they have told us at signing. There was supposed to be 2 phases only. We were explicitly told there would be no additional building beyond the townhomes already being built. They recently achieved approval for the recent expansion that was added behind what was originally there. 
  

  The people selling the lots lied to us about the timeline and there being 3 phases. We were told that there would be hiking trails and nothing else.

  
  Sincerely,
  
  ***** ********

  ortion of land that was supposed to be walking trails and include other amenities. It will not be possible to do all of the amenities promised because of the loss of the space.When we ask about the amenities to the people working in the office here we are told we won't be getting those amenities. Some people report they are told we were never going to get them.The community started 3 years ago. That is plenty of time to have completed at least a few of these verbal and written promises. These promises for these amenities were given to me in the form of a printed map showing the lots and the locations of the amenities when I bought the place. You can also see the link I have that clearly shows them actively offering these amenities to new home buyers even though they tell me they won't be doing them. I want $5000 refunded.******************************************************************************************************************************************************************

  

  Business Response

  Date: 06/30/2025

  We appreciate the time you took to outline your concerns, and we understand the importance of these topicsnot just for you, but for many residents who care deeply about the future of this community.
  Community Layout and Pond View
  The layout of the townhomes and the overall community design remain as originally approved by the City of *********. The common area near the pond has not been substantially altered, and the overall layout is expected to stay very similar to the original concept you referenced. We recognize how important these views and open spaces are to residents and remain committed to preserving the intent of the plan.
  Amenity Plans and Timeline
  The pool and cabana amenity are scheduled for Phase 3 of the single-family portion of *************. The pond-side common area improvements were always intended to begin during the development stages of Phase 2, and that expectation has not changed. While timelines for community features can be affected by permitting, construction sequencing, and weather, the intent to deliver on those planned amenities remains intact.
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Davidson Home in the ************************* community on Feb. 13th 2025 and have been disappointed with the warranty team's lack of concern and their lies.After I closed on the house I noticed that one of my kitchen cabinet doors had the outline of a shoe print on it and others doors had paint bubbles. I contacted warranty since I had only been here 2 weeks and there should be a manufacturer warranty in place. I was told by ****** that it was my issue, that warranty wouldn't ***air/***lace the doors. I was given the cabinet company's number and they were sympathetic to my situation and ***laced the damaged cabinet doors. They were appalled at the response that Davidison Homes had given **** also contacted Davidson regarding in poorly laid sod and the fact that the sod is DEAD (confirmed by a landscape pro). Also, the future common area where the mailboxes are located and is a pile of dirt, is nextdoor to me and the runoff is continously washing away my dead sod. Also, the entrance to my driveway has been cracked since construction began and I mentioned it everytime I came to check the build progress. I was told that it would be ***aired but NOTHING have been done. ***** who is my community *** told that he would have a barrier between my property and the pile of dirt to curtail the washing away of my sod, again NOTHING, not even a follow-up phone call. I have made several attempts to speak with a supervisor but again NOTHING!!! Now my back door is hitting the frame at the left upper corner and I have to lift it to make it close. If I had know about their hands-off practice after they get your money, I would have gone to a different builder. Very unhappy that I have to deal with this type of service.

  

  Business Response

  Date: 06/04/2025

  Thank you for taking the time to share your concerns, and we sincerely apologize for the frustration and inconvenience you have experienced since closing on your new home in the ********************* community. At Davidson Homes, we take pride in the quality of our homes and the service we provide, and we are disappointed to hear that your experience has not reflected our standards.
  Cabinet ****************start="705" data-end="708"> We understand your concern regarding the cabinet door that appeared to have a shoe print and the presence of paint bubbles. While our team initially determined these issues fell outside of our warranty scope, we regret that this was not communicated with the empathy and clarity you deserved. We are glad to hear the cabinet manufacturer was able to assist you directly and apologize if our initial response did not meet your expectations.
  Sod Condition and ***************************start="1189" data-end="1192"> Your feedback regarding the dead sod and drainage from the adjacent common area is concerning. Although sod and landscaping typically fall under homeowner maintenance post-closing, we do take runoff and drainage issues seriously. The construction team has a silt fence scheduled to be installed to assist with the runoff. Upon inspection of your yard, there were no signs of water holding in the swell between the home and soon to be green space. In the back right corner of the property behind the fence, mud has washed down over that corner of the yard but not under the fence into your property. The warranty representative stated he discussed that at Davidson Homes we do not supply hoses and sprinklers for the home; that would be for the homeowner to provide. All landscaping items are addressed and signed off on before closing, as these items are non-warrantable after closing.  
  Driveway ***************start="1660" data-end="1663"> We acknowledge your repeated mention of the driveway crack during construction. This item would have been evaluated and addressed prior to closing. We were out for inspection and at that time, the warranty representative advised concrete is not warrantable and any issues would have been addressed prior to closing, per the closing documentation that was signed at closing. We found no pending closing items where concrete was to be addressed. The final walk list showed no pending items to be addressed as well.
  Back ************************start="2009" data-end="2012"> We understand how frustrating it is to have a door that does not properly align and close. This is a typical warranty concern, and our records show that the warranty representative was able to make an acceptable adjustment, and this item has been resolved. 
  Communication ******************start="2254" data-end="2257"> We sincerely apologize for the lack of follow-up youve experienced, including your attempts to speak with a supervisor. That is not the level of service we aim to provide. We are taking steps internally to ensure better communication moving forward, and a member of our management team will reach out to you directly to address any remaining concerns and ensure resolution.
  Your satisfaction is important to us, and we remain committed to resolving these items promptly and professionally. Thank you again for bringing these issues to our attention and giving us the opportunity to make things right.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PIctures of Sod and a screen shot of a complaint.

  I found this complaint online, amongst many others. I've also attached pictures of the installed sod.

  
  ****** *.
  *******, AL
  0
  2
  0
  
  
  
  
  
  
  Oct 8, 2020
  I've decided to share my email to show my concerns with Davidson: I will note that we've been treated like we're an inconvenience and not customers. ******************** has been slow to respond and they never responded to our issue with our grass.
  
  My email reads as follows:
  
  All Concerned,
  
  We still have the issue in our master bed/bathroom. We've battled through this issue the entire summer and it continues today. I'm tired of Davidson sending people over here who don't know anymore about the issue or resolving the issue than we do. We cannot and will not continue to have our AC down to 69* or lower to accommodate our master bedroom/bath when it causes the rest of our downstairs to feel like an icebox.
  
  We're not sure what was done incorrectly but we do know that something is obviously wrong and we're not sure why Davidson is not staying on top of the issue until it's resolved. We shouldn't have to keep contacting you all when you know that there's been no resolution. Here it is at 0400 in the morning and I'm awakened because of the uncomfortable, hot and muggy temperature in our bedroom as the remainder of the house is significantly cooler. The disparity is much more than just a few degrees difference from one room to the other.
  
  We don't need anyone else to come here and to basically tell us that this is just how it is and this is normal because it's not! We've withstood 100 plus degree weather for several months at a time in our house in ***** (temperatures were extreme) and never had this to happen. The temperature was significantly the same from one level of our house to the next; one room to the next. Similar square footage.
  
  Davidson's gotten away with putting terrible sod down in our yard and never watering or treating it but this will not be overlooked. We've watched each and everyone of our neighbors yards get treated with the proper, upmost care for weeks at a time while we've dealt with stony, brick laid horrible looking sod/grass. I'm assuming since we didn't have a "****" working on our property, we've gotten the short end of the stick.
  
  If we had to do it over again, we wouldn't. Starting with the initial person of contact for the build.
  
  Let us know what Davidson's plans are to rectify this situation.
  
  I must note that *** has been the most positive experience that I've had with Davidson thus far. I appreciate her customer service, communication, and willingness to help. I only wish that she'd been the realtor (I do know that she's not a realtor) and that **** had been the project manager when we started this venture.
  
  Regards,
  
  ****** Z

  uming no responsibility, all they care about is the monies that was made on the sale of the property. When I go to water the grass I am constantly having to try and find a spot to place the sprinkler head because I'm constantly hitting a rock or brick that is under the sod. I watched three houses go up in a matter of 2-3, I paid attention to how they prepared these properties and cleared the lots for the construction to begin. My back yard is also filled with trees, one tree has already fallen into my yard which makes me hesitant about getting a fence installed. When I asked the ******* of the neighborhood why the trees weren't cleared off the property like most of the lots were, he gave me no answer but informed me that he could talk to someone about cutting them down for me and would later come back giving me a quote of $900 per tree. I address issues about chips in my kitchen counter and was told that was covered by the warranty, meanwhile I still have chips in my counter.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing your concerns to our attention, we appreciate the opportunity to respond.
  First, let me start by saying that we at Davidson Homes take all homeowner concerns seriously and strive to deliver a quality product and experience. We understand the frustrations you've expressed regarding the condition of your yard, the condition of the property at closing, and your communication with our team.
  To address your concerns:
  1. *************************start="815" data-end="818"> We understand your dissatisfaction with the condition of the sod and yard. While sod itself is not covered under the limited home warranty, we do expect our vendors and trade partners to install it over a reasonably prepared surface. While the presence of rocks and debris under the sod can be unsightly and inconvenient, site preparation and natural grading are not considered warrantable defects unless they directly lead to standing water or improper drainage within a specific proximity to the foundation. If you believe the yard holds water near the foundation or fails to drain properly, we would be glad to send someone from our team to evaluate that more specifically.
  2. Trees in the ******************start="1723" data-end="1726"> The decision to leave or remove trees from the rear of lots varies based on grading requirements, lot lines, and other site considerations. We understand that a falling tree is concerning. However, trees located beyond the limits of disturbance or within natural areas are the homeowner's responsibility after closing. All landscaping items are addressed prior to closing and signed off on before closing.
  3. **********************************start="2395" data-end="2398"> You mentioned previously reporting chips in the kitchen countertop. We have no countertop concerns listed on your walk sheets and there was nothing pending at closing; any and all items were signed off on and listed as no open items. Countertops are a cosmetic item once you have closed on the home. All cosmetic items are addressed prior to closing. 
  4. Overall Concerns About Attention to ****************start="2796" data-end="2799"> We understand your frustration stemming from how other homes were built and the impression that different standards were applied. While we strive for consistency across all homes, every lot, schedule, and circumstance can vary. Nonetheless, your feedback is valid and has been shared with our construction leadership to reinforce expectations with our field teams.
  Again, we appreciate you bringing these matters forward and encourage you to contact us directly, as you have been, thru our warranty department so we can continue working toward a satisfactory resolution where possible.

   

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23318269
  
  I am rejecting this response because:

  I tried reaching a resolution by emailing and verbally speaking with Baylee and all he kept stating was the sod is not under warranty, pictures were sent in showing my yard holding water as well as the plethora of rocks and bricks left behind before the sod was laid and his response was, there will be some left behind. Well, this is more than just some. The flower bed as well as where the tree is planted in the front yard of the house as well as the tree to the left side of the house are filled with rocks and bricks. In each of these areas they just threw straw over the areas to cover up the improper preparation of the soil before the sod was laid.  I can't properly place a sprinkler in my yard without hitting an object.

  The chips in the counter were found when I finally arrived in ******* during the cleaning of the house and when found, i immediately contacted the warranty department and spoke with Baylee who said it was not covered under warranty. So I contacted ******* ******* who was at the Model Home at the time and was told the issue would be addressed. The chips aren't noticeable unless you run your hands around the corners of the counter.

  I have submitted pictures and was still not offered a resolution, I even contacted the realtor I used ******* *******, who in turn contacted ******* *******, who then contacted ****** the construction manager about the issue. ******* told Addonis, ****** would be stopping by to take a look at the yard. I saw ****** drive by several times but not once did he stop by my property. I have all the communication that occurred with all involved entities wether it was via email or text.

  My next step will be to contact the local news room and have them come out and walk the yard.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/30/2025

  We appreciate the homeowners continued engagement and the opportunity to respond further to her concerns.
  We understand and empathize with her dissatisfaction regarding the condition of the yard, landscaping, and kitchen countertop. While we strive to ensure each home meets our standards prior to closing, there are limitations to what is covered under the post-closing limited warranty.
  Yard and **********************start="731" data-end="734"> As previously communicated, sod and general landscaping elements (including flower beds, tree placement, and soil preparation) are not covered items under the limited warranty. These items are completed and reviewed prior to closing. While some level of natural debris such as rocks or roots may remain in the soil after site work, this is not uncommon in new construction and does not constitute a warrantable defect. Additionally, photographic evidence submitted was reviewed, and while we understand the homeowner feels the amount of debris is excessive, our team has determined this condition does not fall within warranty coverage.
  Drainage ******************start="1397" data-end="1400"> If there is standing water near the foundation, this would be a potential warranty issue. However, based on the information and photos provided, the water retention appears to be located in other areas of the yard. Despite this, we remain open to evaluating the site for proper drainage within the warrantable zone around the foundation if the homeowner would like to schedule an appointment through our warranty department.
  Countertop ***************start="1850" data-end="1853"> Per industry standards and the limited warranty, cosmetic items such as chips or scratches in countertops must be noted and addressed prior to closing. In this case, no damage to the countertops was documented at closing or during the orientation process, and there is no warranty coverage for post-closing cosmetic damage. While we understand the homeowners concerns and her communication with various team members, the chips were not reported as part of the official closing documentation and therefore fall outside warranty eligibility.
  Communication & *******************start="2428" data-end="2431"> We acknowledge that the homeowner has spoken with several members of our team. We appreciate that communication and take all feedback seriously. That said, not all concerns raised post-closing fall under the scope of warranty resolution. While we regret that the homeowner feels her issues were not adequately addressed, we maintain that our position has been consistent and in accordance with the terms of the limited warranty and construction standards.
  We are always open to discussing and reviewing concerns that fall within warrantable guidelines. At this time, the items presented have been reviewed and are not deemed to be warrantable under the limited warranty coverage. We remain committed to working with the homeowner on any future issues that do fall under those guidelines.

  

  Business Response

  Date: 06/30/2025

  Good afternoon, *****,

  The photos from December show the sod in a dormant state but still appearing thick and healthy. The more recent images suggest a lack of watering and fertilization, which is likely the cause of the current condition.
  Unfortunately, we are unable to replace the sod, as our policy on this matter is very strict. Making an exception for one homeowner would set a precedent, and we must apply our standards consistently across all homes.
  Our contract clearly outlines homeowner responsibilities regarding sod care and maintenance, and we review these expectations thoroughly during the closing process. While I truly regret that her yard looks like this, the issue is not a result of any neglect on Davidson Homes part.

  Thank you,

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had warranty issues open for the grading of my property for standing water for two months. It took me ***eatedly messaging for updates, as well as sending the *** notice about the impacted area to get movement. They came out and rolled their machinery and the problem is WORSE than it was before with even more standing water degrading the property. Upon sending the video showing the standing water the *** is stating something that is NOT WITHIN warranty stating it needs to be standing over 48 hours when the warranty states 24. There is even more standing water than before and Davidson is trying to bypass their own warranty guidelines to not correct the issue.

  

  Business Response

  Date: 04/22/2025

  Davidson Homes takes all homeowner concerns seriously and appreciates the opportunity to respond to this matter.
  The homeowner contacted our warranty department on February 3, 2025, regarding water holding in the yard. We promptly met on-site on February 5 to inspect the area and discuss next steps. At that time, we advised the homeowner we would return to shoot the grade and confirm appropriate drainage. The initial appointment, scheduled for February 20, was postponed due to weather and completed on February 26, 2025.
  Our grading inspection confirmed the left-side swale was too flat and required adjustment. We scheduled and completed the necessary grading correction on March 28, 2025.
  During the inspection, the homeowner also raised a separate concern regarding damage to another area of the yard, allegedly from construction activities. While our Production team confirmed this was related to work done by ********************** (a utility provider), not Davidson Homes, we chose to address this additional area as a courtesy.
  Following completion of all work, rainfall occurred the next day. Our warranty team revisited the home two days later and confirmed that all corrected areas were functioning as intended, with no standing water observed.
  Per our warranty provider, **************************** (***), and the widely accepted Residential Construction Performance Guidelines, the builder is responsible for correcting water that stands for more than 24 hours within 10 feet of the foundation, or more than 48 hours in ******. Davidson Homes has met and exceeded these requirements by resolving the warrantable concern and addressing an additional area outside of our contractual obligation.
  At this time, no further action will be taken, as the concerns raised have been properly and professionally addressed.
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having had a professional Carrier inspect the system, it was concluded that the issue is the ductwork in this house that causes the front part of the house to be warmer than the back part of the house.  The system is located directly above the laundry room which is the warmest ( sometimes the hottest) in this house which is a Davidson issue.  Because of the inefficiency and discomfort in this house while having a high utility bill, again this is a developer issue.  The uneven heating in different rooms is not distributing air properly.  I can sometime hear strange noises from the duct work over the stove in the kitchen.  In the master bedroom, located in the extreme back of the house, I have had to close the vent and tape over it because it blows cool air while the front part of the house is blowing out warm air.  This has to be corrected since it has been happening since I moved in this winter.thing was corrected. I am having many people asking me about these homes. I believe something is wrong with the insulation, HVAC and thermostat. This is affecting my health.

  Customer Answer

  Date: 02/19/2025

   I had to pay a professional for answers which you would not accommodate me with and informed me that if I filed another complaint of the same issue, I would have to pay.  I am still experiencing uneven heating throughout this house, you should conduct your examination to make sure that the ductwork is properly insulated and visibly inspect ductwork for gaps or disconnected sections, etc.  This is a 1900 plus size house, is the heating system the proper size to heat this house.  Again, just as I had to incur an expense for my concerns for this house and it is still in warranty, I will expect Davidson have it's builder inspect the ductwork.  From looking at the photos of the ceiling, it appeared to have little insulation there.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22837838
  
  I am rejecting this response because:   I had to pay a professional for answers which you would not accommodate me with and informed me that if I filed another complaint of the same issue, I would have to pay.  I am still experiencing uneven heating throughout this house, you should conduct your examination to make sure that the ductwork is properly insulated and visibly inspect ductwork for gaps or disconnected sections, etc.  This is a 1900 plus size house, is the heating system the proper size to heat this house.  Again, just as I had to incur an expense for my concerns for this house and it is still in warranty, I will expect Davidson have it's builder inspect the ductwork.  From looking at the photos of the ceiling, it appeared to have little insulation there.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 02/10/2025

  Homeowner submitted a claim 12/2/24 about the heat mot working. The same day Trade went out and stated t the homeowner insisted the fan was continuously blowing. He inspected the system and found the fan would shut off properly after the system satisfied. He verified the pressures were correct and all system functions were operating normally. ** called back in 12/4/24 stating she was worried something could be wrong and wanted to know about the extended warranty. We advised the **** had a one year and at this time, nothing was found to be not working. She was not satisfied stating something needed to be done. We advised there was nothing to be done, as nothing was found to be wrong. We advised she could call back if something stopped working. 12/26/24 ** emailed in cold air blowing. The same day trade called to let us know they are trying to reach **, called, left VM and Davidson tried as well. They had a tech same day available, but we were unable to reach **, set a F/U for 12/27. Repeated until 12/3o, Trade spoke with her, they explained the system to her again, and this was closed out 12/30/24. ** file a BBB review 1/31/25. ** had not heard anything from **, we reached out to the trade and was advised they were supposed to go out,1/21/25, ** was requesting a service call because her thermostat was blank. She called back just a few minutes later and cancelled the call because she got it working again., but the ** canceled the appointment. ** went directly through trade, not DH. No further action will be taken from Davidson Homes as there has been nothing wrong with the system. Thank you
  

  

  Business Response

  Date: 02/18/2025

  We are requesting that Mrs. ****** send us the report she received from Carrier on the duct work. Once we have reviewed with our trade professional, they will reach out and schedule a day with Mrs. ****** to come and do a duct inspection with our ************* Representative on site. Once we have evaluated this, I will respond with our findings. 

  

  Business Response

  Date: 03/06/2025

  ********** has been unable to provide any type of report from the said duct inspection. We spoke with her yesterday and advised we would come out without the report, scheduled 3/12/25. I will be on vacation and will have the findings from this inspection to you 3/18/25. Thank you

  Customer Answer

  Date: 03/08/2025

  ****** with Davidson called and indicated that ******** Electric will come out and evaluate the ductwork.  I chose not to give him my report that I paid for since I was told I would not get reimbursed for it.  Since ******** Electric, installer of the **** system also installed the ductwork, they should do a thorough investigation themselves.  Since I have experienced obstacles from both Davidson warranty and ************************* and having to go through this process just to get them to do their due diligence since this house has a warranty, I should not have experienced this much unnecessary push back over what I am experiencing in this 300k plus house.

  

  Business Response

  Date: 03/14/2025

  3-13-2025 Good morning *****,   I am sending this email in response to the open BBB claim we currently have with **** ******. Per our last comment, we had an inspection scheduled for 3/12/25. I am including the report from the **** company for you to review. Like ****** mentioned, she is currently out on vacation and will respond to the claim once she returns next week. If you have any questions, please let me know. Tech notes Mar 12, 2025 I turned the system on and verified airflow and unit operation. The thermostat was set and satisfied at 76 in heat mode. The ambient temperature was 76 - 78 throughout the house, from the back to the front. I cycled the system on and confirmed that it would satisfy and shut off. I verified there was no airflow from the **** once the system satisfied and the fan stopped.   After speaking with the homeowner, I realized she did not understand that the fan will continue to blow for a certain period of time after the thermostat satisfies and the unit turns off. I also explained to her that the air will blow a little cooler in the areas furthest from the air handler for a little bit until the warm air gets all the way down the trunk line to the back of the house. She seems to have a better understanding of how the system works now.   I offered to adjust the airflow in the master bedroom, but the homeowner declined stating she did not want to risk changing the airflow in other areas of the house.   Note: There is only one vent in the master bedroom and she keeps it sealed off with duct tape.   Conclusion: **** is operating per design. Thank you, ****** ********, Davidson Homes

  
  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/22/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22015316
  
  I am rejecting this response because: no action to fix, repair, or replace anything has taken place. The third party (elite) has informed me that Davidson homes is the only who can make these changes. Sending the same politically correct response, is the same as not doing anything at all. There is a $72,000 profit from last year that was rolled over- not to mention what we pay yearly.  If someone wanted to fix something- it would happen. Simply passing the buck and making excuses is not a solution. Ive been informed that this is standard practice for Davidson Homes. At this point Ive been advised to forward all these problems to the city council and contact the mayors office.  
  
  Sincerely,
  
  *****************************wner this is unacceptable and Im reporting this so future/potential home buyers will know what kind of company they are buying from. They do contract a HOA management company but as the declarant, they are 100% in charge of receiving our money and maintaining our community standards. They will literally fine you every week for having weeds in your flower bed, but refuse to fix or replace anything they are responsible for. Can they be fined? Who holds them accountable? One thing is certain- they are in the business of hypocrisy, greed, and deception, when it comes to taking care of THEIR RESPONSIBILITIES, concerning our community.

  

  Business Response

  Date: 07/23/2024

  Thank you for sharing your concerns about the ********************* ***.
  
  Davidson Homes took over the existing ***, which previously had limited enforcement of its covenants and restrictions. To improve this, we engaged a third-party *** management company to ensure that community standards are consistently upheld. This management company follows the covenants and restrictions strictly to maintain fairness and consistency.
  
  Regarding the pool and common area maintenance, we acknowledge there have been delays. The broken pool furniture and other issues were inherited from the previous management. While the *** is financially solvent, the rising costs of maintenance and repairs require careful budgeting and planning. We are actively working on a plan to address these concerns and ensure that the pool and other common areas are well-maintained.
  
  We require communication via email to keep a documented record of all interactions. This policy helps us manage and respond to concerns more efficiently and effectively.
  
  We appreciate your patience as we work through these challenges and strive to improve our community. Your feedback is invaluable, and we are committed to making the necessary improvements.
  

  

  Business Response

  Date: 07/30/2024

   As previously stated, thank you for sharing your concerns about the ********************* ***.
  
  To reiterate, Davidson Homes took over the existing ***, which previously had limited enforcement of its covenants and restrictions. To improve this, we engaged a third-party *** management company to ensure that community standards are consistently upheld. This management company follows the covenants and restrictions strictly to maintain fairness and consistency.
  
  Regarding the pool and common area maintenance, we acknowledge there have been delays. Since the original correspondence, the pool is being cleaned twice a week during season, all equipment stacked up neatly, and restrooms attended too. While the *** is financially solvent, the rising costs of maintenance and repairs require careful budgeting and planning. We still are actively working on a plan to address these concerns and ensure that the pool and other common areas are well-maintained.
  
  We require communication via email to keep a documented record of all interactions. This policy helps us manage and respond to concerns more efficiently and effectively.
  
  We appreciate your patience as we work through these challenges and strive to improve our community. Your feedback is invaluable, and we are committed to making the necessary improvements.

  

  Business Response

  Date: 07/30/2024

   As previously stated, thank you for sharing your concerns about the Ivy Hills Subdivision ***.
  
  To reiterate, Davidson Homes took over the existing ***, which previously had limited enforcement of its covenants and restrictions. To improve this, we engaged a third-party *** management company to ensure that community standards are consistently upheld. This management company follows the covenants and restrictions strictly to maintain fairness and consistency.
  
  Regarding the pool and common area maintenance, we acknowledge there have been delays. Since the original correspondence, the pool is being cleaned twice a week during season, all equipment stacked up neatly, and restrooms attended too. While the *** is financially solvent, the rising costs of maintenance and repairs require careful budgeting and planning. We still are actively working on a plan to address these concerns and ensure that the pool and other common areas are well-maintained.
  
  We require communication via email to keep a documented record of all interactions. This policy helps us manage and respond to concerns more efficiently and effectively.
  
  We appreciate your patience as we work through these challenges and strive to improve our community. Your feedback is invaluable, and we are committed to making the necessary improvements.

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22015316
  
  I am rejecting this response because: there is still nothing being done. I continue to receive the same response with the same were not doing anything but taking your money messages. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************ing four loads at the laundry mat, I bought a fan to start drying things out.When the plumber arrived on Sunday morning, he immediately went to the front of our house and pulled out clumps of concrete and dirt. He said it was never cleaned out. This contradicts what ***** said when he said that he had called someone out to clean it. It was fixed in 10 minutes.We have used our carpet cleaner repeatedly and had a fan on the area since Saturday night. I didn't hear from warranty on Monday so I called. Later that ****************** said he could come at 1:30 on Tuesday. He took moisture readings on the walls and found that one wall was still holding moisture. He did not pull up the carpet. He said he would contact the flooring company about a deodorizer. I said we needed new carpet and padding. Sewage waste is harmful to breathe in. It's been 24 hours and I haven't heard back from him about what the plan is. This is an unacceptable situation especially when there are children living in the home.

  

  Business Response

  Date: 07/03/2024

  We removed carpet and pad in saturated areas, the closet and entry/closet door area, from the overflow and have the flooring company scheduled for this Friday 7/5/2024 to remove remaining carpet and pad in bedroom then replace said areas. We have been in communication with the homeowners since the incident occurred, 6/23/24 in the evening, and have worked to getting resolution as quickly as possible. Our on call CCR spoke w HO on 6/23/24, The plumbers were out 6/24/24 in the morning to address the blockage and our CCR was at the home 6/26/24. NO moisture was found in any of the areas affected. Again, we have removed some of the areas of carpet and pad and the flooring company is scheduled to be there Friday 7/5/24.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19862637
  
  I am rejecting this response because:there are  30 homes,that have fences dividing the property.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/07/2023

  Davidson Homes has not previously received any notification from this homeowner regarding this tree.  After investigation, it has been determined that Davidson Homes does not own the property this tree fell from.  If there are addition trees that need to be cut down, we recommend contacting the property owner.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The response above reflects the engagement I've had over the past year regarding getting the front yard utility box that is located only a couple feet from the entrance sidewalk to stop holding water.  Above it is stated that it is ground water and not covered in the warranty, then a couple sentences later, it is a sewer leak (which is not ground water).  I had previously spoken with two different warranty reps for Davidson Homes, **** ***, who both stated that it was standing water and they were going to fix it.  I was waiting for the landscapers to come out and install a drain to prevent the utility box and surrounding radius of 4-5 feet from holding water due to a low spot in the grading.  After waiting many months and receiving responses that involved being patient, waiting on the landscapers, etc, I decided to go this route of complaining to the BBB.  That is when Chris arrived to convince me that it was indeed Ground Water and they are not responsible for fixing it.  That is an odd tactic to say you are going to fix something and then go back and say you aren't, then claim it's a leak?  Anyways, the plumbers came out and decided it was not a leak and I have not heard back since.  I brought this issue to the warranty dept attention due to section 3.17 of the AL Warranty which states that standing water within 10 ft of the home should be fixed by the builder within one year.  Chris ******** claims that it is ground water and below the ground, which is true most of the time until it rains and stays wet and flooded by my door for multiple days.  This is obviously a grey area between the two clauses.  I feel like it should be fixed by Davidson Homes since they had already planned to fix it previously and are now trying to retract that statement.

  The ****** ****** window reps came out to access the windows and told me that they would get back to me at some point and that it would take a while.  During this time, I have had air drafts in my house that have caused the temperature in the front room of the house to fluctuate by 20 degrees on the most extreme days.  There is no doubt in my mind that this is costing my family additional utility fees along with wear and tear on my HVAC system trying to keep up with the temperature changes and lack of true insulation.  Attached are pictures of the windows from the outside showing gaps between the windows.

  x the problem. After another request and having the warranty manager come out to look, he requested that I wait until closer to the end of summer to follow-up to see if anything changed after the plants and grass took root.
  
  As of today, 8/25/2022, the drain box is still full of water and the surrounding ground holds water during the first few days after a rainfall. 
  
  Additionally, on both sides of the house, the drainage is not ideal and is causing black slime to grow throughout. This prevents grass from growing properly and causes an unpleasant odor. Along the east side of the property next to the house, the grading has deteriorated such that there are grooves in the slope and the soil has compacted so fully that nothing will grow and water fails to drain appropriately.
  
  I am hoping these issues can be resolved swiftly, see attached images for evidence from today

  

  Business Response

  Date: 02/15/2023

  I have met with homeowner on Feb 7th, 2023, during our meeting we discussed that ground water isn't covered under warranty per Alabama Home builders association warranty booklet he was given at closing. The homeowner wasn't happy about this and said that we agreed to have the landscapers fix the issue. I told him again that ground water wasn't cover under warranty, but I would go back and do some research on this item and make sure we didn't miss anything on our end. I had the plumbers go out and check and make sure there was no leak in the box itself. The plumbers found a leak on the 15th of Feb and will go out tomorrow to dig this up and fix the leak. When they are done fixing the leak we will go back and fix the landscaping that they messed up. While I was there the homeowner was also having problem with getting his window in the front of the house fixed. We have since been out there and did a repair but wasn't successful in our attempt. So, we are in the process of fixing the window by ordering a bigger sash to fix the issue. We are working to get these issue resolve in a timely manner.
  

  

  Business Response

  Date: 03/02/2023

  I have done everything I can do to make sure there was no leak at the box. I had the plumbers go out and I met them on site and we looked at everything together to make sure there was no leak. The water in the box is ground water and it isn't covered under warranty. The window issues we tried to fix and it didn't work so we are going to replace them on the 13th of March. My Customer Care rep has filled the homeowner in on all of this and he is aware. Have a wonderful day.

  Customer Care Manager

  Customer Answer

  Date: 03/03/2023

  I am rejecting this response because: It was explained above that the issue is groundwater, which I agree.  The issue that is not stated is that it is also standing water that does not drain properly due to improper grading and improper drain planning.  The issue was noted at the beginning of the closing process by the independently hired inspector as well as within the initial build pictures shown in the first message.  The attached pictures are from today, 24 hours after yesterday's rain and before today's rain.  The water is "standing" in the entire area around the box and completely within the box.  There have been multiple communications via text, call, and email that agreed to have a landscaper come and fix the drainage issue.  I have suggested a french drain and also suggested adding drains to the driveway to pull the water away from the entrance of the house.  The last picture is an example of a utility box on the opposite side of the driveway at the exact same moment the other pictures were taken showing the proper drainage solution in which there is no standing water.  Per the warranty section 3.17, standing water within 10 feet of the house should be fixed by the builder if noticed within 1 year of move in.  I would appreciate it if they could actually honor their warranty and stop trying to play pedantics with word play to avoid taking responsibility for their landscapers doing a bad job.  If this issue isn't resolved I will have to escalate this in a more legal manner.
  

  

  Business Response

  Date: 03/16/2023

  As I stated before ground water isn't covered under warranty. Below is where it states in the warranty booklet provided at closing. Hope everyone has a wonderful day.

  Thanks,

  Customer Care Manager

  D. WHAT YOUR LIMITED WARRANTY DOES NOT COVER: Section 1 D / 2. Flood, surface water, waves, tidal water, spray from a body of water (whether or not driven by wind), water that backs up from sewers or drains, changes in the water table which were not reasonably foreseeable, water below the surface of the ground (including water which exerts pressure or seeps or leaks through a building, sidewalk, driveway, foundation, swimming pool or other structure), wetlands, springs or aquifers.