Reviews

Review Details

• Review fromMatthew K

  Date: 11/18/2022

  5 stars
  There have been hiccups, but, so far, they have positively addressed every incident. For example, both my wife and I recently received text messages, apparently from their customer service number, telling us our account was overdrawn. I had checked earlier that day and seen money in the account. A quick call and the issue was resolved. In fact, their message service started with "If you've recently received a text. . ."We did have an issue with not being able to receive additional checks for our existing account after our checks were running out. In person, my wife was told we could not get checks on the account that we had and that we would need to change to a different type of checking account. We had intentionally chosen the type of account we wanted/needed. I just haven't gotten around to changing it back, but I don't anticipate a problem. I'll update my review if there is.

• Review fromRick L.

  Date: 11/08/2022

  1 star
  They took my credit card payment from my bank account and have on hold, preventing me from using card. Was told it was a random thing & will post in about 3 days. I paid & got confirmation # on 11/5/2022. Today I was told, 11/8/2022, it would be an additional 3 days to remove from holding pattern. Apparently this company doesn't understand the "Truth in Lending" act. This is a totally unfair practice to a supposed "loyal customer". Beware of this company that has poor business practices. Oh, & they have very bad PR employees.
  

  Redstone Federal Credit Union

  Date: 11/18/2022

  ********************,
  
  Thank you for making us aware of your concerns regarding your credit cards. Redstone Federal Credit Union takes your satisfaction with our credit card services very seriously and appreciates your feedback.
  
  The frustration you are experiencing with your credit card payments is associated with a fraud mitigation tool we have in place called Payment Defender. Payment Defender has many parameters and introduces either a 3 or 5-day payment float/hold based on these parameters (I can explain these to you in greater detail via phone call if you would like).
  
  I apologize for the inconvenience this may have caused you and have confirmed that your card has been removed from Payment Defender for twelve months. Should you have any issues during or after this time, please feel free to contact me directly for assistance.
  
  We value your membership and strive to provide excellent member service with all of our products.
  
  Thank you again for your feedback.

• Review fromLinda H

  Date: 10/11/2022

  1 star
  Rude greeter ignored me and greeted someone coming in the door. Then on hold for ********************************************** Poor customer care.