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Business Profile

Construction Services

Southern Industries Home Improvements Birmingham
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our gutters were installed in 2018. We had damage due to high winds and part of our gutter system was torn off and hanging. A corner seam has been leaking constantly. The wood under our gutters is getting water logged due to constant rain. I asked for assistance 3 months ago. They “ cannot find “ my file even though they know my address and phone. I have been in touch with Lauren, production manager, Brenda, and Chappell. The work has been delayed over and over. Saturday the work was supposed to be done. They showed up with wrong material and smoking. I have asthma and have been coughing constantly since the contact.
    We paid over $12000 for the system. I am severely upset about all of this!

    Business Response

    Date: 02/08/2023

    Dear Mrs. ********,

    Please know Ultimate Gutter Guard is sincerely sorry for the delay in your gutter repair. We have addressed our team and they have assured us they are scheduled to have your repair completed this weekend.  We have left you a message as well on your phone to confirm this date and let you know verbally that we will have your gutters addressed. We appreciate you patience and do hope to have your gutter system back working properly.

     

    Sincerely,
    Ultimate Gutter Guard Birmingham

    ************** ********

    Customer Answer

    Date: 02/09/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ********

Southern Industries Home Improvements Birmingham is BBB Accredited.

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