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Business Profile

Auto Services

Multi Auto Services & Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Multi Auto about my 2007 ****** Murano S *** and advised them of an oil leak. The office mgr. ****** stated it could be repaired quickly. I brought my *** in on 2/8/24 & they performed a diagnostic test indicating my truck needed several gaskets. They said the engine would be removed. I paid a deposit of $600 on 2/9/24 & agreed to the work. I asked for the spark plugs & coil packs to be changed & provided the parts. On 2/26/24 they called stating my truck was ready. I paid the balance of $914.51 & drove off. Not even 3 miles down the road it began to smoke, spray fluid, and jerk hard. I pulled into a gas station and called Multi Auto for help. ****** the mechanic came & stated the power steering fluid was leaking onto the exhaust. A man at the gas station who saw the smoke came over and told ****** he was wrong, the leak was coolant fluid. ****** told me the *** would have to be towed to the shop. The next day, ****** said ****** told her there was a coolant leak from a cracked upper radiator hose because the engine was better. 2/28/24 they billed me $300, $100 for the tow and $200 for the hoses and labor. I was reluctant to pay but I needed my vehicle. 2 days later I noticed the same leak & took pictures. ****** asked me to bring the ***. 3/5/24 they called and said the truck is leaking coolant from a different area and wanted $120. I knew it was a lie so I refused to pay. They recommended that I take it to a 3rd party. 3/7/24 I went to the ****** dealership. After testing they provided documentation the upper radiator hose was cut too short causing the leak. I asked for a refund of the 2nd hose repair and labor, not the tow. They refused. I feel this company has engaged in deceptive business practices by not repairing my vehicle properly causing leaks in the radiator hose. My oil repair lamp is still illuminated so I cannot confirm the oil leak was fixed. I am seeking a refund of $300 for the 2nd repair. I feel they are responsible for both coolant leaks.

Multi Auto Services & Sales is NOT a BBB Accredited Business.

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