Business ProfileforMailpro Copy Fax & Ship

Very rude and unprofessional woman who works the counter. Recently lost one of my packages, refuses to give receipts, and then had the nerve to tell me to take my business elsewhere? I guess so she doesn't have to own up to my "lost" packages. Their Facebook page reflects same bad business reviews.

Customer mislabels packages, we are not responsible for customers' errors. She never asked for drop-off receipts - during the thick of the pandemic we asked the customers to keep up with their own tracking numbers to limit exposure to the virus, we do give receipts when asked now that the brunt of the threat is over. Most customers are fine with the electronic information they already have.

****** recently left us with a package for pickup that reeked of gasoline, she did not pick it up until 3 days after I told her that she needed to come back and pick it up. Ups will not pick up a package emitting fumes and I didn't want it sitting in our store over the weekend.

This customer that spends no money in our store, and only partakes in the free drop-off service has now become a liability.

Asked customer to use the free drop-off service elsewhere. The customer is now regretting being banned from dropping off so is writing reviews instead of coming in like a grown-up to apologize for the gas box incident.

Her lack of courtesy (not calling to let us know she couldn't come back to pick up the gas fume box), and bad attitude the day she did finally pick it up caused her to have to shop elsewhere.

I was never told to come in THAT day to pick up the package. I've had several "lost" items from this business and the way she spoke to me in front of other customers was very rude and unprofessional and that's exactly why I don't spend my money with this business. Other locals have warned me of the rude lady if you don't spend money you somehow get "banned". Good riddance!

So sorry ****** was unhappy with our service. As you know gasoline fumes are very flammable. We are not allowed to ship anything
flammable, just like the post office or any other shipping facility. Since her package was a drop off and already packed we did not
know if the item contained gasoline. The fumes were so strong from the package the driver would not have taken it if there was gas or not. So sorry for the confusion. We ABSOLUTELY DO NOT KEEP drop off packages. Whatever happens to them after they are picked up by the driver we do not know. Sometimes (a lot of times) customers do not attach their shipping labels properly and in the process of being thrown or on the conveyor belt the label gets lost. Packages are not handled with kid gloves. Drop off customers need to understand that they are responsible to properly pack and label their packages.