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Find a Location

World Class Motors, LLC has 1 locations, listed below.

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    Business ProfileforWorld Class Motors, LLC

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 10/4/2011

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    World Class Motors, LLC specializes in offering hand-selected luxury vehicles for our customer base across the United States and internationally.

    Products & Services

    Pre-owned luxury vehicles, such as, BMW, Jaguar, Mercedes, Porshe, Land Rover, Lexus, etc.

    Business Details

    Location of This Business
    1920 Decatur Hwy, Gardendale, AL 35071-2338
    BBB File Opened:
    10/4/2011
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Started Locally:
    1/1/2007
    Business Incorporated:
    12/9/2009
    Accredited Since:
    10/4/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 16049856299355 for this business, issued by Alabama Department of Revenue. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Alabama Department of Revenue

    50 N Ripley St

    Montgomery AL 36130

    (334) 242-1170

    https://www.revenue.alabama.gov/division/motor-vehicle/

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Phyllis Thomas, Business Manager
    Contact Information

    Principal

    • Mr. Jason Thomas, Owner

    Customer Contact

    • Mr. Jason Thomas, Owner
    • Ms. Phyllis Thomas, Business Manager
    Additional Contact Information

    Fax Numbers

    • (205) 285-9266
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    MALCOLM R

    1 star

    09/29/2023

    I spoke to a sales person named ******* this morning at World Class Motors. He was the most disrespectful sales person I've ever encountered! I simply ask a question about a Jaguar XE what's your best price? ******* gets mad because I wouldn't agree to their online price and then ******* does the unthinkable. ******* hangs the phone ** in my face!!! I wouldn't recommend anyone to purchase a car from World Class Motors!!! ******* needs training before he's ever let back out on the sales floor or take any phone pops!!!!! World Class Motors gives GOOD DEALERSHIPS AND SALES PERSONEL A BAD NAME!!!!!!!!!!BEWARE WORLD CLASSS MOTORS ARE VERY VERY UNPROFESSIONAL!!!! I WOULD'NT RECOMMEND TO BUSINESS WITH THIS DEALERSHIP!!!!!!!!!

    World Class Motors, LLC Response

    10/11/2023

    *****************, my name is *******, and I am one of the owners here at World Class Motors.   I recently learned of your inquiry into one of our vehicles and disatisfaction with a salesman.  Please accept my sincerest apologies for any rudeness or dissatisfaction you experienced during your call.  We are a small family-owned business and here at World Class Motors, we pride ourselves on providing exceptional customer service, and it is disheartening to learn that we failed to meet your expectations on this occasion. 

    We take your feedback seriously and did initiate an immediate investigation into the matter.  We value your business and want to ensure that every customer is treated with the utmost respect and professionalism.  Rest assured, appropriate measures have been taken to address the situation and prevent any recurrence in the future.  Please know that the behavior you described goes against our dealerships values and standards.  We have conducted additional training and coaching sessions with our sales team to reinforce the importance of courteous and attentive customer service.  Our goal is to ensure that every customer interaction is positive and reflects the high standards we set for ourselves.

    We genuinely appreciate you bringing this matter to our attention.  Your feedback is invaluable as it provides us with the opportunity to improve our processes and enhance the customer experience.  We would like to extend our sincere apologies to you personally.  We understand that the experience left you feeling frustrated.  We value your business and would like to make it right.  If you are open to it I would appreciate the opportunity to discuss your concerns further and find a suitable resolution.  Please feel free to contact me directly at ************ and I will personally handle your case to ensure your complete satisfaction.

    Once again, I apologize for the negative experience you had at our dealership.  We value you as a customer, and it is our mission to provide you with exceptional service and a very positive car buying experience.  We hope that you will give us another try to demonstrate our commitment to your satisfaction. 

    Best Regards,

    ***************************
    Owner Partner @ World Class Motors

    Local BBB

    BBB Serving Central & South Alabama

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