Business ProfileforSam Boswell Honda Gadsden

The dealership did not meet the terms of selling Honda Certified Pre-owned (2 Keys).When purchasing 2020 Certified Pilot, the dealership informed us that they had misplaced the second key for the automobile and would send it to us since we live 1h 45m away. A week after purchase, they advised that we would need to drive down and get key programmed.I shared with them that this was not a part of our agreement in the purchase of the car and is a time and monetary impact. I asked them to send the key to my local dealership and call them so they could program it at no change to me. They did not accept.Originally they offered to compensate gas and I shared that it was not acceptable as it would still take 3.5-4 hours roundtrip. Then on **** the second offer was a meal, as well as two future oil changes. I thanked them for the meal offer, but still not accepted as the 2 oil changes add no value because of the time/distance to get it. I reiterated my request to send the key to my local dealership.I followed up again on **** - no response I followed up again on ***** and received a reply advising I would receive a call with a plan on *****. No call was received.My resolution requested is for them to send the key to Shottenkirck Hondaon Hwy 72 and for them to be able to program the key at no charge to me.