Complaints
This profile includes complaints for Quality Of Life Health Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I relocated to ****** ******* in August 2024 from ******* *******. When I signed up for *************** Advantage, Humana assigned "QUALITY OF LIFE HEALTH SERVICES" FOR MY PRIMARY CARE PROVIDER. I have ZERO CO-PAY. My follow up appointment was scheduled with *** A on 10/22/2024. Appointments with my PCP are always covered under my ******** ADVANTA*E PLAN. My first appointment with the *** * on 9/18/2024 was billed to me for $265.00,later billed to HUMANA. *** A replaced *** * at QUALITY OF LIFE HEALTH SERVICES. My *************** Advantage is on file with QUALITY OF LIFE HEALTH SERVICES. Unfortunately, I am being billed $179.00 for my 10/22/2024 visit. I called ***************************,accounts receivables ***** I left messages at this number on Nov7,Nov 12. Still waiting for callback in regards to this bill. My 10/22/2024 follow up visit should have been billed to HUMANA. I had no discussion with anyone at QUALITY OF LIFE in regards to paying OUT OF POCKET for services covered by HUMANA. QUALITY OF LIFE HEALTH SERVICES need to check the Management of their LANETT OFFICE. I am not paying the$179.
Business Response
Date: 12/09/2024
During the patient visit, he was informed and agreed to be seen by a Provider who had not been credentialed by Humana Health. He stated he understood that his visit would be self pay. The insurance company has been billed again and we are awaiting a response.Customer Answer
Date: 12/10/2024
Complaint: 22550957
I am rejecting this response because:
Sincerely,
******* ******Customer Answer
Date: 12/10/2024
******** QUALITY HEALTH Care is listed on my HUMANA card as my PCP. I was never advised that my 10/22 was Self Pay????
There is documented proof of this. I think Humans needs there IN Network system.
I will refer my Complaint to Humana. Lanett. AL. Is a small town. Who is my PCP@******** QUALITY HEALTH, No COPAY Humana Medicare????
I am not paying $179 when I have Insurance.
I will escalate this to the ****************** that Oversees ******** QUALITY HEALTH.
*******
.
Business Response
Date: 01/08/2025
My name is ****** ****** and I am the AR Manager for Quality of Life Health Services, Inc. I spoke to Mr. ****** on 11/13/24. I apologized to him for his insurance not being attached to the initial claim. I added the insurance to the claim on this day and the claim was billed to Humana. We have since received a denial from Humana due to the physician that he did see at this clinic was not his PCP listed with Humana, and we did not obtain an authorization from his PCP for this visit. We will be adjusting off the balance due to us not obtaining the authorization. Mr. ****** has not received any statements from us stating that he is responsible for the balance of $179.00 since the initial statement before his insurance was billed and processed. That statement is dated 10/29/24.Customer Answer
Date: 01/09/2025
Issue Resolved...Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Acct# ********* Invo# ************/**/** was my service date at 10 am. *********************** office in *********** is who I paid my fee of $45. I wasn't given a receipt, print out or anything, which that seems to be their procedure because I've never been given a receipt and this is my second visit there. But, it is on camera where I paid. All together, this is the fourth time within my last four visit, that this company has billed me for nonpayment making my credit look bad. I've also called three times, left my contact info without a return call. Please help me solve this problem? Thanks.Business Response
Date: 08/16/2023
***** has investigated the complaint made by patient ************************************ Per our records, she did not make a payment for her visit on 5/15/2023. ************ ******** card was scanned into the *** check in kiosk at 2:27 pm. The *** did not collect payment. She assumed the patient had health insurance. ******** later rejected the patient's claim because she was not covered for dental service. As a result, the patient is responsible for the nominal fee of $45.00 for her completed visit. Below is a date of payments received from *************
12/20/2021, Paid 45.00
1/12/2022, Paid 45.00
2/17/2022, No payment because *** could not make change
6/7/2022, ************ came in and made payment for the 2/17/2022 visit.
4/18/2023, Paid 45.00
5/15/2023 No payment made because ******** card was attached
6/8/2023, Paid 45.00Thank You
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.