Reviews

This profile includes reviews for Trawick International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trawick International, Inc.

  300 Fairhope Ave Ste G Fairhope, AL 36532-2351

• 

  Trawick International, Inc.

  PO Box 2284 Fairhope, AL 36533-2284

Review Details

• Review fromElvira S

  Date: 07/28/2025

  1 star
  I ve been *rying *o ge* reimburse for a small claim for 5 mon*hs, and s*ill no money!! I bough* international insurance from Trawick 4 *imes , bu* *his is *he firs* *ime I needed *o use i*. Don * buy from *hem.

• Review fromJoan w

  Date: 07/19/2025

  1 star
  Claims service and payout is absolutely unacceptable. I have contact Trawick numerous times regarding a claim filed in March of this year. I supplied all information requested. I request a call from management 4 days ago and none was received. Excuse being a second party for claim reviews and payment (Surgeco). This is a very simple claim, yet they keep requesting proof of payment in different forms. ie: receipt of payment, bank and cc statements, after they had already received medical forms and statement of payment. (5 emails with attachments since the end of March). If I was contacted directly with exactly what additional paperwork, it would have proptly have been taken care of. Right hand has no idea what left hand is doing. Though the **** from Trawick are very nice, I wouldn't recommend using them.

  Trawick International, Inc.

  Date: 07/21/2025

  Thank you for your message. We understand your concerns and want to provide an update on your ******** part of the standard claims review process, the team required a copy of your credit card statement to verify proof of payment. We can confirm that this document was received on July 19, 2025.With this documentation now on file, well ensure the claims team proceeds with the next steps and follows up accordingly. We appreciate your continued engagement throughout the process and are committed to moving this forward efficiently.

• Review fromSharron T

  Date: 07/17/2025

  1 star
  My family was going on a trip to ****, everyone purchased their own travel insurance. I found this company on line. My trip was March *****, 2025. I submitted a claim to Trawick, and I have called and emailed my information 3 times. When I didnt get a response, I thought I had did something wrong with the email. So I got my younger sister to resend everything. After calling for days someone finally answered the phone. She said that the process takes 60 days. Well after the 60 days , I called and she said give it 20 more days and she would flag it, to be rushed. The claim was less than $200. I guess no one would even answer the phone for more. Dont sell me insurance, and sound all happy, friendly, and when I file a claim you barely answer the phone, and your **** keep lying and stalling, to keep me on the line. Buyer beware. No communication after the sale.

• Review fromJohn C

  Date: 06/16/2025

  1 star
  Purchased Insurance for trip to **** for $831.51. Hurt a knee 5 days into a 30 day trip. Purchased plane tickets to return home for surgery. Filed a claim with Trawick who sent it to SureGo on Nov 4th 2024 which then was updated on Nov 21st 2024. Been calling company because I have no claims adjuster to keep me updated. The ladies on the phone from SureGo have been so kind and I can hear in their voice concern for me. They sent my account to a supervisor and still no call or email. I need to return to **** and need travel Insurance and want to use Trawick but how can I when there is a open claim. My claim was very low compared to my insurance coverage and this can be resolved with just a few phone calls. If only a adjuster would call me and tell me my claim status was being reviewed.

• Review fromMichael T

  Date: 06/05/2025

  1 star
  I got insurance for a SCUBA trip the trip in November 2024 the was canceled du to two hurricanes. Trawick has dragged their feet for 6 months. I feel they are a scam. They take you money and don't pay claims. TRSR51646

• Review fromMila K

  Date: 05/18/2025

  1 star
  I advise against purchasing travel insurance from Trawick International due to their questionable business practices. They collect premiums but decline claims. I have purchased their insurance multiple times. Fortunately, I never had to file a claim until my last trip. ********* cancelled my originally booked flight just a day before I had to fly back home from *******, and I incurred an additional $3100 to purchase a different flight just to get back home. I filed a claim with Trawick, but after 8 months of processing my claim, it was declined.

• Review fromS. G

  Date: 05/15/2025

  1 star
  Worst travel insurance experience I've ever had. Filed a claim BEFORE my trip in November 2024 due to the need to change flights. (Cruise disembarkation was going to be delayed due to a recent hurricane, so flight home had to be pushed back. Pretty straightforward, right?) But the claim was not processed until April 2025. I called half a dozen times and was given the run around, a lot of excuses about too many claims to process (due to the aforementioned hurricane!) etc. Finally asked to speak with a supervisor mid-March and was told a supervisor would call me back the next day. Nothing. Called again the following week and again requested a supervisor. This time I was told it would take ***** hours for a call back. Again, nothing. Another week later and I made a THIRD request for a supervisor. I cannot recall the last time I encountered a business so inept that I had to escalate a complaint to a supervisor at all, let alone request said escalation THREE TIMES. And all this over a very simple, straightforward claim no medical reimbursements, no major accidents, just one simple flight change. Never did get a response from a supervisor, but in early April my claim was finally processed - and denied. Why? The delay had to be at least TWELVE HOURS for insurance to kick in. Doesn't matter that we were obviously going to miss our flight as the cruise ship wouldn't arrive on time. But we would only have missed our flight by about 2 hours, not 12, so we got nothing. I am disgusted. Five months to process a simple claim, only to be denied for not long enough of a delay. A missed flight is a missed flight! I am never using Surego or their parent company Trawick ever again, and I warn others to reconsider any involvement with them.

• Review fromsai k

  Date: 05/12/2025

  1 star
  SCAM SCAM! You can only buy insurance. its been over a year I made claims for my parents. they have not responded or keeps asking for the same documents again and again. On top of it had the audacity to cancel the claim as we did not provide even after providing all the documents.

• Review fromLonnie S

  Date: 05/07/2025

  1 star
  I had to cancel trip due to a new medical problem. I provided medical documentation. Trawick responded that it was a pre-existing condition. I provided further medical records showing it was not. I filed the claim in November 2024 and it took 4 months to get a final response which was "declined" but they provided no medical information to refute what I submitted, Also poor customer service. I had to call weekly to see where things were at. On one call I was told that my email submissions were still in the inbox and had not been passed on to the claims reviewer. I had a terrible experience with Trawick and do not recommend.

• Review fromShannon C

  Date: 04/27/2025

  2 stars
  Made a claim in Nov 2024 for missed flight hotel stay. 4 people. Started calling Jan 2025 to get status of claim. Almost 6 month later, 7 calls, constant assurances of escalation and still NOTHING!Suggest you look elsewhere for travel insurance. I have already for our next trip. If they won't settle small claims, trust they won't settle big ones!