Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a *** forte last year in august. The sales man told me to come in and get a spare key. When I could come in I did and was told that it was a time limit even though I was never told a day time limit. Now Im stuck at my house with no food and no way to get to my doctor. I have ****************** and cant walk far or I would walk up there

  Business Response

  Date: 05/02/2025

  I have contacted Mr. ***** ***** and explained the Policy at our company. When we sell a New vehicle if an extra key is missing, we notate it on a WE OWE document that he signs. There was no notation of a missing key, however I did an exception in this case and told Mr. ***** that we would get him an extra key fob for his vehicle.  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took my car into *** due to a issue with the engine catching fire and failing there is already a big settlement in place for this issue but they still refused to replace my engine due to me or the previous owner not bringing the car in for something that was recalled that I was unaware of and in the case of previous owner did not own the car at the time they have refused to do anything about the issue although the faulty engine is well known

  Customer Answer

  Date: 06/24/2024

  *****************************************************, Dothan, AL 36301 here...

  Business Response

  Date: 06/26/2024

  Good afternoon. We are following the Guidelines sent to us from the manufacturer, *********** There was a campaign sent to the current listed owners through the **** I believe. The campaign is PI1802. This campaign directs the Dealer to do an update to the *** on the vehicle. The instructions state that if a vehicle comes into our service department and has an Engine concern, but the Campaign PI1802 has not been completed then the manufacturer will not warranty the Engine. 

  In **************** case the campaign had not been completed. We informed ************ of this information. 

  We are very sorry, but we only can warranty what ********** policy states. This issue must be taken up with *********** A good number for them is **************.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible sold me a vehicle that was not safe for the road. Showed me a clean car fax when I later found out it had an accident listed on the report. DO NOT I REPEAT DO NOT BUY FROM THIS COMPANY!!!! I have had nothing but issues with the vehicle since I got it. Same day I drove off it nearly put me in the ditch so I called to say Im bringing it right back and was told its yours now. DO NOT BUY FROM DOTHAN KIA!! Finance manager said it was 98% fixed when it was not. Called again later to ask if he was going to finish fixing it and was told no.

  Business Response

  Date: 01/18/2023

  Good afternoon. ********************************************** purchased the Jeep Wrangler on 4/15/22. At the time of purchase there was a couple of items listed on the we owe to be addressed prior to our customer taking delivery of the vehicle. This process took a couple of weeks, but the customer was ok with that because they did not want to miss the opportunity to purchase this vehicle that they really wanted. The vehicle that was purchased was a 2015 Jeep Wrangler with ****** miles that is lifted with bigger tires and wheels. A very attractive vehicle. At the time of purchase the customer has the opportunity to look over the vehicle themself or to have the vehicle inspected if they choose to do so. This opportunity is offered to every customer because we sell every pre-owned vehicle AS-IS. After the repairs were made the customer came into the dealership to pick up the vehicle. *************************, the General Sales Manager, discussed with the customer that the vehicle drove much better. However, did explain it was not perfect in his opinion because of the larger wheels and tires and it was a Jeep Wrangler with a lift. When a vehicle is altered from the factory specifications the driving and handling can change. ************************* did explain to the customer that he would allow them to drive the vehicle for the final time to determine if they wanted to proceed with their purchase agreement. The total time period at this point was approx. 2-3 weeks. He did tell the customer at that time that he would allow them the option of not proceeding with the purchase if they chose not to do so since they had not taken full delivery of the vehicle until this point. The customer then drove the vehicle for approximately 30 minutes and came back and said they wanted to keep the vehicle that they had purchased. ************************* said the customer was happy and took full delivery of the vehicle. At this time the Deal was complete. 

  Approximately 1 week later the customer contacted ************************* and said they wanted to bring the vehicle back. Our policy is once a customer has taken full delivery it is a done deal because all paperwork has been completed and sent off for titling purposes and financing purposes. He did at that time notify them he could not allow them to back out of the deal. He did make the comment to the customer that he had given them the opportunity to back out before taking full delivery, but at this point it was too late. ************** stated that the customer was not nice on the phone and then hung up on him. 

  Since that time, approximately 7 to 8 months ago we have heard nothing from the customer. 

  ******************** is a very fair, customer friendly Automotive Dealership. We take pride in what we do for a living, and always have the customers best interest at heart. If the customer would like for us to help them trade the Jeep Wrangler for another vehicle, we will do our best to accommodate their needs. Thank you.