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Business Profile

Hotels

Days Inn by Wyndham Dothan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We could not stay at hotel for medical and sanitation reasons. The room was musty and very humid. We have medical issues that prevented us from being able to stay in room. While I was at the front desk to get our money back, my wife killed 2 c*** roaches about 2 inches long. The clerk claimed he couldn't refund our money , handed me the merchant copy and said they would refund money on Monday. We have called them many many times to no avail. All we get is excuses.

    Business Response

    Date: 08/08/2025

    BBB Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by **** *******. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

    -    Confirmation number
    -    Exact address/name of the hotel:
    -    Under what name was the reservation booked:
    -    Date of arrival (exact date of stay):
    -    Room number:

    If for some reason this concern is not resolved,please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison,Customer ************************************* & *************

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1 31 2024. We stayed at the Days Inn one night. We had to share milk and juice out of large container shared by others. No Kleenex in bathroom. The worst part was no hot water and maintenance said it wasnt fixable. We paid ****** for the room. We used ***** We tried contacting the manager ************** 5 times they said he would call us no luck. We told ******* of the issue they said he is franchised so no luck. City codes told us to contact you.

    Customer Answer

    Date: 02/26/2024

    ***************** email is:************************************. ************* will not respond to our request for a refund for our room. I'm not sure the hotel was up to code since there was no hot water and guest had to share communal milk and juice at breakfast. The hotel was advertised as dog friendly and our dogs were allowed to stay after an up charge, but there were no facilities  for dogs( no green space)   would you please request  a refund on our behalf. 

     

    Thank you,

    ************************;

    Customer Answer

    Date: 02/26/2024

    ***************** email is:************************************. ************* will not respond to our request for a refund for our room. I'm not sure the hotel was up to code since there was no hot water and guest had to share communal milk and juice at breakfast. The hotel was advertised as dog friendly and our dogs were allowed to stay after an up charge, but there were no facilities  for dogs( no green space)   would you please request  a refund on our behalf. 

     

    Thank you,

    ************************;

  • Initial Complaint

    Date:01/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a hotel through Expedia. When we landed we were advised that it was overbooked so they changed our reservation to the Days Inn. When we checked in we went to our room and found dead roaches on the floor. The fire alarm was pulled out of the wall and there were burn marks on the comforter. We called Expedia and they contacted the Days Inn. The desk clerk came to our room and saw all the issues. He tried to place us in another room, but if there were roaches in one room, they are everywhere. We checked out and found another hotel to stay in. Expedia refused to refund us stating the hotel was refusing our refund. We felt unsafe and absolutely disgusted at this hotel.

Days Inn by Wyndham Dothan is NOT a BBB Accredited Business.

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