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Business Profile

Direct Mail Advertising

Kingston Station Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been making payments every month for appx 18 months or so. I received one out of the 7 issues this year but not the other 6. I have no issues receiving other mail from the US and overseas in a timely manner. Not sure how often this is published but my emails and a piece of certified mail have gone unanswered. I love the newsletter and it's one of the best out there, but not receiving it is odd. Is **** alright?I'd like the missing issues and to get this resolved or 7 back issues from I'd also like access to my Level 8 Swiftworks portal and another package of the Level 1-8 Swiftworks physical materials as those were lost in a flood, unfortunately. Been storming a lot here.

    Customer Answer

    Date: 07/30/2025

    The company reached out to me directly and solved this but it won't let me close the case. Please close this and **** resolved.

  • Initial Complaint

    Date:11/16/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove ******************************************************************************** from all postal mailing lists in your possession. If you have an automated system, tell the human being that programmed it to be automated to remove ************************************************************************** from the list.

    Business Response

    Date: 11/16/2022

    This is an irregular way to request to be removed from a mailing list but we've complied with the request.

    For the record, we do not send unsolicited mail.  If someone is on our mailing list, it's because they responded to a marketing campaign requesting more information from us or our marketing partners or they are an existing customer who purchased a product.

    We never want to contact someone who doesn't want to hear from our company.  So, when we receive a request from someone to be removed from our mailing list, we honor that request immediately.

    This customer's information has been removed from our records.  The only way he would receive mail from us in the future is if he responds again to one of our marketing campaigns.

Kingston Station Publishing is NOT a BBB Accredited Business.

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