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Find a Location

Best Western River City Hotel has 1 locations, listed below.

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    Business ProfileforBest Western River City Hotel

    Motel

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1305 Front Ave SW, Decatur, AL 35603-2675
    BBB File Opened:
    8/23/2003
    Years in Business:
    20
    Business Started:
    8/23/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Bill Pitts, Owner
    Contact Information

    Principal

    • Mr. Bill Pitts, Owner

    Customer Contact

    • Mr. Bill Pitts, Owner
    Additional Contact Information

    Fax Numbers

    • (256) 355-8775
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I check into this hotel after driving 15 hours at 10pm October 7th . There was no problems except the hotel charged me for two days but only had down that I was staying one day $410.00 my door was knocked on and asked why I didnt leave on October 8th at 8 am and I explained tha they charged me $410.00 which was ****** for two days .After that was resolved the person at my room door said they would correct the issue .I stayed with my pregnant wife and 5 year old . On October the 9th at 8:45am house keeping knocked on all the doors saying they smelled smoke . I opened my door and was not accused . ***** keeping proceeded to knock on other room door . No authority or management ever came to my room and said it was me . It wasnt until I lef that I was charged 200 for a smoking fee. I called the hotel to ask why , and how could they determine that my room was smoked it . (No windows in the room ) the manager at 1:40 pm on October 10 was very combative and said he didnt need to tell me why and that they found evidence . I asked him what evidence was found and he said smoke . There was never any smoking in my room and this was happening right as I checked out . House keeping knocked on every door after mine trying to determine the smell . On the phone the manager could not say if it was weed smoke , cig smoke or vape smoke . He just hung up in my face after taking my money. I would have never smoked in my room around my child and my pregnant wife and I do not smoke at all . No smoke Alarms , smoke residue or anything had been found in my room.
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    Customer Reviews

    0 Customer Reviews

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