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Business Profile

Towing Company

Dixie Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 25 June 2025 I hired ****** ******** from Dixie Towing to tow a vehicle for me. After towing the vehicle he explained that he could not take card payments in person but would contact me in an hour to take payment over the phone to which I agreed. He waited until 10PM to contact me which at that time I was asleep. The next day his office contacted while I was at work and I was not able to give them the card number because I was driving so they agreed to call me at 10AM on 26 June to take payment. On 26 June I was contacted at 12:27 pm and I could not answer so I called them back at 12:39 and there was no answer. At 6pm ****** called me threating to steal my truck from private property and return it to the original place it was towed from then place a lean on my vehicle and take me to court. At this time I tried to pay him again and he refused payment and hung up on me. I texted him and told him that I would attempt to call his office again on 27 June to make payment again but he will not return my calls or messages.

    Business Response

    Date: 07/15/2025

     

     

    I have read the complaint filed and it is inaccurate. I did tow the vehicle for Mr. ******** and I did not have the card reader with me to accept payment. I told him that I would contact him later to get the card information and i did send a text to him which he never responded to. My office staff attempted to call him for the next two days to get his card information and he was ignoring our calls. It is obvious that he did not want to pay for the services and still has no intention to pay. I am filing  a civil suit against him for the payment.  


Dixie Towing is NOT a BBB Accredited Business.

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