Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Paradise Pools, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforParadise Pools, Inc.

    Pool Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    The company offers the installation and repairs of pools and the sale of pool supplies.

    Business Details

    Location of This Business
    1576 County Road 706, Cullman, AL 35055-9404
    BBB File Opened:
    8/31/2006
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Started Locally:
    1/1/2003
    Business Incorporated:
    1/1/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 38870 for this business, issued by Alabama Licensing Board for General Contractors

    These agencies may include:

    Alabama Licensing Board for General Contractors

    2525 Fairlane Drive

    Montgomery AL 36116

    (334) 272-5030

    https://www.genconbd.alabama.gov

    BBB records show a license number of 8748 for this business, issued by Alabama State Of Revenue Department

    These agencies may include:

    Alabama State Of Revenue Department

    50 N Ripley St

    Montgomery AL 36130

    (334) 242-1170

    Type of Entity:
    Corporation
    Business Management
    • Mr. Troy Steele, President
    Contact Information

    Principal

    • Mr. Troy Steele, President

    Customer Contact

    • Mr. Troy Steele, President
    Additional Contact Information

    Fax Numbers

    • (256) 735-0788
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I complained about hi not putting a drain in my pool and not ordering my slide, he wanted to purchase a cheap slide that wasn&#**;t kid or salt friendly. I had to rent 2 different excavators to dig out the rest of the pool because he hit sandstone - what he called rock so he could make more money and he wanted to charge me $15,000 but ended up costing me almost $3,000 dollars. He only dug down 42 inches so then me and a friend dug the rest of the dirt out. We argued about the slide because it cost too much but that&#**;s the price he put in the contract. H tried to get out of the concrete because he said I was going to et someone else to finish the concrete but the money for it was put in the contract. We also argued about the back wash pvc pipe, he didn&#**;t finish it cause he said he didn&#**;t know where I wanted him to run it through my yard, just another reason for him not to finish the work to et out of doing the job. also about where to put the **box for pool light, he wanted to put it under the diving board where water would splash on it and fil it up. He wanted me to tear down part of my brick retaining wall, all I wanted to do was cut a part out to put steps down to the pool but I did it so he would finish. Now I need money back from him that he don&#**;t deserve cause I feel like my friend and I did most of the work for him so I could get it finished ad we could use it by the summertime. He sent one of his men over for the weekend to operate a digital level and failed to tell me, I had to pay him $18.00 an hour until after we was done. He also said he would send the man over to run the excavator but I would have to pay $150 per hour on top of me having to rent the excavator, it&#**;s his responsibility to pay his men, not me. He charged me $47,905 minus $2,**5.25 that I supposed to be left on the contract. He was only going to charge me $**,150 but after he talked to his brother that also does H3231323531333631**H, he went up on his price. I don&#**;t think he ever intended on finishing the pool because he has 95% or most of the money and had a lot of work left to do. H wouldn&#**;t be losing anything but gaining a lot. The quality of his and his men&#**;s work was very poor with his unlevel and crooked pvc pipes. Anyway, I would like to get back as much of the money as I can so I can get my wall fixed and pay my friend for his help. I will need to pay someone else to finish the pool by summertime so my 9 yr old daughter can enjoy it.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving North Alabama

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.