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Business Profile

Apartments

The Pointe Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I relocated to my apartment on June 11, 2024, and discovered that the water in my unit was not functioning. I informed ************************* about the issue, and she assured me that I would be moved to another unit by the 14th due to ongoing flooring work. However, as of July 5, 2024, she has informed me that she intends to terminate my lease because I reported the situation to the health department and the news. Today, she called the police on me, trespassed me from the office, and warned me not to contact her, threatening me in the process. All I am seeking is a resolution to the water issue, as I do not want to continue having to go to the store to bathe or use the bathroom. I am in need of assistance, as she has made it clear that she is unwilling to help and has threatened to put me on the squatter list despite my signed lease.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The rent office have me living in extreme temperatures. Something is wrong with the air unit it messes up every other day and night. Things are not being fixed here. Ive been here five years. Im crying and don't know what to do.

The Pointe Apartments is NOT a BBB Accredited Business.

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