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Business Profile

Printing Services

Excellence Print and Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary:On April 10 and April 15, 2025, I paid ******* C. *****, owner of Excellence Print and Design, a total of $250.00 via Zelle for website design services related to my TOXIC Refined brand. The work was not completed, and agreed-upon deadlines were missed.After following up multiple times, Mr. ***** acknowledged in a voicemail dated April 21, 2025 that he owed me a full refund and committed to returning the money within 24 to 48 hours. Despite this promise, I have not received a refund as of the date of this complaint.I have provided Mr. ***** with three formal written requests for payment, all of which were confirmed as read. I also followed up with a phone call, during which he again committed to paying me back by a specific timeand still failed to do so.This behavior is unprofessional, unethical. In addition to the financial loss, this situation has caused unnecessary stress and forced me to cancel income-generating client appointments.Resolution Requested:I am requesting a full refund of $250.00, issued to the same Zelle account used to make the original payments. I would also like this business to be reviewed for its failure to deliver services as promised and for misleading consumers.Please note that I have three voice recordings from the owner stating that he would refund me.

    Customer Answer

    Date: 05/15/2025


    Hello,
    Yes, I have heard from ******* via phone and email. He stated that he was upset that I contacted BBB. He stated that it was unnecessary and that he would get me money after he spoke to his attorney because I was wrong and did have to do this.

    No, I am not satisfied. 


    Audio file from ******* *** 11th 2025 

Excellence Print and Design is NOT a BBB Accredited Business.

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