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Business Profile

Physicians and Surgeons Information Bureaus

Emergency Physicians Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physicians and Surgeons Information Bureaus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from them for a visit to my local hospital and attempted to call and pay it over the phone. I was then advised by the *** that they could not give me a confirmation number for my CC transaction. This company has no online payment portal. I reached out to HH and they declined to help with this. I just way to pay my bill and get a receipt. Doing this over the phone felt like a scam!

    Business Response

    Date: 05/04/2023

    Emergency Physicians Group is a separate entity from ********** Hospital, performing billing functions for the Emergency room physicians.
    Customer Service agents do not process credit card or other payments at the time of the call. This is intended as an added level of security to keep their personal and payment information secure. At this time,Emergency Physicians Group does not have an online or at terminal processing for patient payments, but this is under consideration for possible implementation in the future.
    Our offices spoke with ********************** 05/03/2023 and it was agreed that a physical payment (check or money order) would be mailed in to satisfy the debt. A current statement has also been mailed to the address of record from our office as of this date. A receipt will be mailed to the patients address of record when the payment has been processed. Mr. ********** account remains in good standing. 

    Customer Answer

    Date: 05/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Emergency Physicians Group is NOT a BBB Accredited Business.

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