Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2024 My prepaid card expired on Jan 2024. Dash Soultions never contacted me with replacement before expiration nor after the expired date. They claimed to remitting my balanced funds to the state unclaimed property however the state had no record of submission. Unable to receive return call or email resolving matter. Reference:CSD-119068 Website Cardholder Inquiry Request refund

  Business Response

  Date: 09/03/2024

  Thank you for contacting Dash Solutions regarding issues involving your prepaid card. We apologize for the inconvenience this has caused.

  We have looked into this issue and have determined the following: 

  Your prepaid card was activated on August 12, 2021 and was never used for any transactions before the card expiration date of January 31, 2024. The expiration date is on the front of your prepaid card. This card was not renewable, therefore we had no duty to contact you to issue a replacement card. The Cardholder Agreement that was received with your card states that dormant card accounts (expired) are required by applicable law to turn over to a state government authority any funds remaining on your card after a period of inactivity or dormancy. Therefore, Dash Solutions no longer has access to these funds and they are not in our possession. Pursuant to the laws of the state of your residency, that state now owns the funds and you can reach out to them for assistance. 

  Thank you. 

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26 a credit of $87 was to go back to my account from kohls in which was never credited to account. I asked for history of credits and nothing got applied

  Business Response

  Date: 07/17/2024

  ************************, 

  Thank you for contacting us and please know that your complaint is important to us. 

  This complaint was received by our *************************** and it was found that a credit of $76.00 was applied to your account on 6/26/24. There was an earlier credit of $41.87 that was applied to your account on 4/25/24. Both of these credits total $117.87, which was the amount of the original transaction which occurred on 4/16/24. Therefore, your account has now been fully refunded from the transaction in question. 

  A letter with the details of these transactions was mailed to the address on your card account on 6/26/24. 

  If you have any additional questions, please contact the number on the back of your card. 

  Thank you, 

  Prepaid Technologies d/b/a/ Dash Solutions

   

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a prepaid charge card by the California Clean Rebate Project to use for charging my vehicle. The card is managed by Dash Card. I cant use it at chargepoint, Tesla, or even the airport. I was able to use it for SCE once and the card company then blocked it from that merchant. It worked at chargepoint to initiate the charge, but when done I had to use my own credit card as the **** card got declined AFTER authorizing the charger to start. I used the card successfully in paying for the charging for my EV on 04/08/2024. It was charged $***** with the merchant SO CALIFORNIA ****** ************ ***** CA ***. This was the portion of my electric bill that my vehicle used that month according to the submeter. When trying the next month, the payment on the card was consistanty denied. I tried 7 times, paying the same way with the same merchant. When I called, I was told that this was possibly no longer an authorized transaction and I would not be able to use the card to pay for EV charging - the one thing the card is to be used for. The card expires in less than 2 years. I can't change power companies to a company they'll accept, nor should they change the terms of the agreement after issuing the card. I am meticulous about tracking my vehicles energy usage and the amount it costs. I have a smart EVSE installed that functions as a submeter for the *** This was apparently useless as now I cant use the card at the one merchant I need to use it at the most.I am not the only one with this issue, its well documented online where others are having issue and that the company makes it impossible to use. I tried contacting the **** but they said its out of their realm of responsibility since its a prepaid card. **** customer support has no desire to help. Their customer service is unable, or unwilling, to solve the problem. They wont authorize the merchants, send a replacement card or even submit a ticket to higher people in their organization for help.

  Business Response

  Date: 05/21/2024

  **************, 

  Thank you for contacting us. Please know that your complaint is important to us. 

  As stated in the cardholder materials received with your card, the prepaid card is authorized to be used at all public electric vehicle charging stations and is not authorized to be used to pay for utility bills. We regret you encountered a problem with the card authorizing an electric charge but was then declined to pay the full amount. We have remediated this situation so that it does not happen to any future cardholders. 

  We regret any inconvenience you may have experienced. Should you have any additional questions or concerns, please fee free to contact us at **************. Thank you. 

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21729471
  
  I am rejecting this response because:

  - this is not an original stipulation listed on the materials included with the card  I have attached an image of the only paper that came with my card 

  - when speaking with customer support originally (on the phone), I was told the following categories were authorized: A representative confirmed that the card is valid under the following categories:
  
  ?Automobile parking lots & garages
  ?Electric Vehicle Charging
  ?Automated Fuel Dispenser
  ?Computer peripheral equipment/software
  ?Utilities  (Electric/Gas/Water)

  - This information is also readily available online, both on public forums like Reddit and the official CVRP website:.

  - With this information, I can draw conclusions that dash disabled utilities AFTER issuing the card and in violation of their agreement and in an antitrust move against their users, who had no say in using them.

   

  Again, as a resolution Im asking for utilities to be reenabled as they were when the card was originally shipped and DASH honor the original agreement that included utilities.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued two 10 dollar gift cards from a company that was provided under My Dash Card. the card ****** on the front "funds do not expire", despite that, they charged an inactivity fee. within 6 months. While this is illegal in ******** - MCL - Section *******g they continue to do this. I called to have the charge reversed, while waiting for this, they charged me again for the following, thus needing to call again. The consumer support was extremely rude on the phone. That being said, I was able to get some of the funds reversed, but still short slightly over 5 dollars. This is a very shady business that lies explicably.

  Business Response

  Date: 04/15/2024

  Dear **********************, 

  Thank you for contacting us. Please know that your complaint is important to us. 

  The terms of the Cardholder Agreement that were received with your card include the following "Inactivity Fee - $4.95 - Fee assessed monthly after 180 days of no value loads or transactions". Your account did not have any transactions for over 180 days, which is why the fee was assessed.

  It is our practice to act in the best interest of our cardholders, therefore, as a courtesy we have previously reversed two of the Inactivity Fee charges per your request.

  Please reference the Cardholder Agreement associated with your card to avoid future undesired fees. We regret any inconvenience you may have experienced. Should you have additional questions or concerns, please feel free to contact us at **************.  

  Thank you.

   

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21545900
  
  I am rejecting this response because: only partial activity fee refund was provided both time. None the less the fee should not be done as the card states explicity no fee and illegal in the ***************** 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/16/2024

  Dear **********************,

  We regret that you are not satisfied with the outcome of this matter. 

  As stated previously, the terms of the Cardholder Agreement include that the $4.95 Inactivity Fee will be assessed monthly after 180 days of no value loads or transactions. As your account did not have any transactions for over 180 days, the fee was assessed twice. As a courtesy to you, we reversed both fees after you contacted our **************************** This fee is not illegal and is included in the terms of the Cardholder Agreement. 

  Should you have any additional questions or concerns you may contact us at **************. 

  Thank you. 

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21545900
  
  I am rejecting this response because: The Fees were not fully reversed, and these are fees are illegal in the ***************** under MCL - Section *******g. Please reverse all inactivity fees on my account and ***********************************
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/01/2021 till now. I never received the card. The card was not shipped to the address on file CLEARLY. And my account was compromised. I try to resolve the issue with them directly but theyre not taking the matter seriously. I will like what old to me returned. The amount is around $20,000. I cannot change address so I dont know why would they mail it somewhere else. My birthdate is wrong but luckily I was able to get in the account using a year right under mines. This whole thing is a mess and I feel Im due for a full refund based on negligence!0291 is th last 4 digits of the card that I never received and they system should proved me right they shipped the card to a address that wasnt on file.

  Business Response

  Date: 09/28/2023

  Thank you for contacting us. The investigation into this claim is currently in process and we will be in touch with you when our investigation is complete. Thank you. 

  Business Response

  Date: 10/30/2023

  Thank you for contacting us. We are currently investigating your dispute claim which was filed on September 4, 2023. We will contact you directly when we have more information on this matter. Thank you. 

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th 2023 I have received a preloaded card from a research company as compensation for my time and effort. That same day when the money was loaded into the card I activated it and linked it to my cashapp for future use of the card and making it easy to send money. That same day without my knowledge or permission someone stole the money from my compromised cashapp account. I didn't know this until the next morning and I immediately contacted cashpp and MyDashCard to file a dispute mean while cashapp was absolutely no help at all and told me that I should contact the card issuer and change my password. So I closed the account for good and contacted **** dispute team to inform them I also filled out and faxed them the information needed for a provisional credit after 10 days. I did everything I was supposed to and now coming on the 10th day I call to check the status of my dispute to be told that it will take 90 days AND THERE IS NOTHING ELSE I CAN DO ABOUT IT! COMPLETELY UNPROFESSIONAL! Then to make it worse and honestly hurting my life as I need that money and can't work because I'm very sick and that's my only means of financial care. I am told out of all the cards they provide mine was one that will not and is not eligible for a provisional credit. So I must wait the full 90 days or maybe sooner! This is ridiculous I WANT MY MONEY IM *********** ! I WILL soon be involving a lawyer because I could get my money back in small claims court much sooner than 3 months!

  Business Response

  Date: 09/28/2023

  Thank you for contacting us and bringing this matter to our attention. After receiving your complaint, we investigated your claim and sent you a letter dated September 19, 2023, which outlined our actions in this matter.
  
  Based on our investigation, we have concluded an error occurred. As a result, a credit for the full amount was posted to your account and any applicable fees have been reversed. This is considered permanent and this claim is considered closed. 

  We apologize for any inconvenience this may have caused you. 
  
  Sincerely, 
  Prepaid Technologies Company, Inc. 

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prepaid technologies along with Dash Card have failed to notify my rebuttal letter. I received a incorrect amount of funds and i filed a dispute and was denied. I filed another and still was denied. Later a transaction was made by me using my card and my funds appeared to have been refunded. I called the place a few days later and cancelled my trip. I called Dash to make sure everything was looking good on my account and was told that i had a balance of -$5.00. I have proof of the remaining balance of over $15,000. **** has failed to notify me about my rebuttal letter and has not contacted me. My previous claim to the BBB was from email address ******************** Please help me access my funds im in a rough position financially. Thanks

  Business Response

  Date: 08/02/2023

  Thank you for contacting our office and bringing this matter to our attention. After receiving your complaint, we investigated your claim and previously sent you a letter dated October 14, 2021, which outlined our actions in this matter.
  

  Based on our investigation, we have concluded no error occurred; therefore, no funds will be credited to your account and this matter is considered closed. You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents, or have further questions, please contact us at the number on the back of your card.
  

  We appreciate your patience and apologize for any inconvenience this may have caused you. 
  

  Sincerely, 
  Prepaid Technologies

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged with Prepaid Technology to resolve 3 disputes with a merchant on April 15th, 2023 through May 19th, 2023 since Prepaid Technology does not provide its customers with an easy access to open a dispute for a transaction. The only way Prepaid Technology customers can possibly open a dispute is if you call their customer service telephone number (outsourced work to foreign countries) whom will ONLY THEN provide you with the Prepaid Technologies "Disputes" telephone number who you MUST speak to in order for them to SEND you a dispute form WHICH CAN ONLY BE MAILED OR FAXED BACK to their offices. This is a joke, since not only does Prepaid Technologies make it extremely difficult to even attempt opening a dispute, but they put the Cherry on top by forcing customers to MAIL OR FAX back their completed dispute forms which is extremely difficult for the average person to have access to STAMPS or A FAX MACHINE. There's no way to email a dispute from back even though their customer service representatives had to email me the dispute form themselves. Yet I, the customer, cannot email my completed dispute form back. I have to literally go buy stamps and an envelope, write the address on the envelope, and then drive myself to the nearest post in order to "turn in" my dispute. Either that, or hopefully own a working fax machine at home to fax back to them. As if the $0.50 pin fees for each and every transaction wasn't already overkill enough from this company, they also make it so that their customers have the UPMOST DIFFICULTY to not only FIND but TURN IN a dispute form as well. This is absolutely company greed at its absolute finest. I find this company's business practices absolutely deplorable and are doing absolutely NO SERVICE WHATSOEVER to customers who're forced to use their expensive "dash" card. Absolute worst company to do business with as a consumer.

  Business Response

  Date: 08/02/2023

  Thank you for contacting our office and bringing this matter to our attention. After receiving your complaint, we investigated your claim and previously sent you a letter dated May 5, 2023, which outlined our actions in this matter.
  

  Based on our investigation, we have concluded no error occurred; therefore, no funds will be credited to your account and this matter is considered closed.You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents, or have further questions, please contact us at the number on the back of your card.

  We regret that you experienced difficulty in returning the completed dispute form and apologize for any inconvenience this may have caused you. 

  Sincerely, 
  Prepaid Technologies

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20084126
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2021 I was shot 3 times and robbed with 8 other ppl my purse was among the items that were stolen I had just checked the mail but I was unable to open the mail due to me ******* to get to my shop so i just put the envelopes in my purse I dont know if the dash card was amoung them but the purse was taken so I cant verify if the card came I only know I never received saw or activated it and according to card services the envelope do not say dash on it just my name so I dont know at all but all my cards were compromised. The whole disaster cost me thousands. I was told by dash to contact blue acorn who advised me there part was done and contact dash its been a whole run around by dash prepaid card services they are rude and absolutely disrespectful there they never allow u to speak with a supervisor or anyone of higher management and keep u on hold hours Its so crazy because after all this time iv been able to get the money back on my other cards except for my dash card. Prepaid technologies denied my claim, they said they investigated it and decided to close my claim so I take that as them saying I'm a liar. They obviously didn't investigate or they would be able to see there was a whole news article and 8 ppl killed during this robbery . I also filed for apeal & still no response Ill be getting a lawyer .

  Business Response

  Date: 08/02/2023

  Thank you for contacting our office and bringing this matter to our attention. After receiving your complaint, we investigated your claim and previously sent you a letter dated January 31, 2023, which outlined our actions in this matter.

  Based on our investigation, we have concluded an error occurred. The merchant has issued credit in the amount of $25.00 on 07/12/2021. This credit is considered permanent and any applicable fee(s) have been reversed.
  

  We appreciate your patience and apologize for any inconvenience this may have caused you. 
  

  Sincerely, 
  Prepaid Technologies

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a prepaid rewards card from my Health provider for $180 originally. It was to last throughout 2022. I made an initial charge in January of 2022 for $58. Didn't use the card again until August of 2022 for $14. In September I was going to spend the full the balance left at one ****** stop and called to confirm balance available to ensure no fees had been deducted so I could put in the exact amount at the register to use the card in full. Was told that a charge was made at an online provider for $96 in March 2022. Speaking with Prepaid technology they said they would look into the charge to see if it was fraudulent. It was definitely fraudulent as I had never heard of the online Merchant and the junk they sold was of no interest to me. PT instructed me to close my card and then told me they would have to charge me $15 for a new card after the fact! With the fraudulent charge there was only $10 left on it. Several weeks went by as they "looked into the charge"; they sent me a letter stating they made a final determination regarding the claim based on their "investigation." PT concluded no error occurred and will not refund any funds back. PT said I could request a copy of the documents used in determining the final outcome and so I called them because I wanted to see what kind of actual investigative work they had done full well knowing I did not make the charge. I got the runaround: was told the system was down, said they would call me back three or four times and they never did. Finally got someone after several follow-up calls and I asked for the documentation to be sent to me which has never occurred and it's been well over a month now. Nothing. This company has horrible customer service, are liars and - bottom line fraudulent! As a side note they have my home address, phone # and my email address so they could have provided this information many ways. Ref #************.

  Business Response

  Date: 08/04/2023

  Thank you for contacting our office and bringing this matter to our attention. After receiving your complaint, we investigated your claim and previously sent you a letter dated September 23, 2023, which outlined our actions in this matter.
  
  Based on our investigation, we have concluded no error occurred; therefore, no funds will be credited to your account and this matter is considered closed. Additionally, after review, there was no reference to the investigative documents being requested, but we will provide them to you upon request. 

  We apologize for any inconvenience this may have caused you. 
  

  Sincerely, 
  Prepaid Technologies