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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9 December 2022 I received an unauthorized text *************) from Vulcan Imaging alleging I owe $86.13 from service rendered at an Emergency Room on 30 November 2022.My girlfriend took me to the ** and is the person who gave my Veterans Affairs ID and ******** ID upon entry. The receptionist made copies of BOTH the VA ID and the ******** ID.As a 100% VA disabled veteran, my hospital bills and medical care is covered 100% by the VA, no deductible on ANYTHING to include imaging.Here is the history of communications between myself and Vulcan Imaging/****************************:9 December 2022:I spoke with ************** at *********************** on the phone ***************) on 9 December at 12:04 pm. I advised him that:1) As 100% VA disabled veteran, the entire cost is covered by ********/VA, to include deductibles are 100% covered. They need to bill the VA direct.I sent a certified return receipt letter to Vulcan on 9 December 2022 which was received on 13 December 2022 and signed for (see attached) stating the facts and to never contact me again. 10 March 2023: Despite formal legal notice to Vulcan Imaging back on 13 December 2022, Vulcan sold the bogus debt to *************************** who sent me ANOTH** letter in violation of FCRA in attempt to collect on the fraud bill. See attached.On 15 March 2023 I called ************ at 11:40 am and spoke with "*************" and advised her that **************************** is in violation of FCRA for sending letter by mail when told in writing on 13 December ********************** about a debt I do not owe.19 May 2023:I got another letter today dated 15 May 2023 in violation of FCRA from **************************** for this debt I do not owe.There are now two SOLID FCRA violations from Vulcan Imaging/****************************. Each one is worth 5K as FCRA Violations.Should this matter not be resolved in 30 days I will take legal action. I have all the documents.Last warning.
Business response
05/25/2023
The patient has two insurance plans and the primary insurance (the VA) denied payment for the care that was rendered, and passed the responsibility to the secondary insurance ***************** ******** passed the payment responsibility to the patient in the form of a deductible. Our team spoke with the patients representative, and we are going to submit ********s remittance to the VA to see if the VA will cover this deductible. The appeal is being submitted and we will be in contact with the patient regarding the outcome of the appeal.Customer response
05/25/2023
Complaint: 20081346
I am rejecting this response because:
Again, I advised the company on the telephone yesterday that if they provided the document where the VA rejected payment, I would take it to the VA as ****** is 100% VA disabled rated and pays nothing. It matters not who was the primary or secondary insurance used.
I sent an email yesterday to Vulcan with the text of the Mission Act showing that as a disabled vet, ****** pays nothing for three ** visits in a year. This was my ONLY ** visit in 2022, therefore I pay nothing.
I am waiting for Vulcan to provide the document where the VA rejected the payment. The problem for Vulcan is they have ********************************************************************************************************************************************************** December 2022 that in all liklihood the VA rejected the payment because Vulcan missed the submission date. I will not know that until Vulcan provides the document I requested.
I have done EV**YTHING possible to make sure that Vulcan submitted this to the VA on time.
I notified them telephonically and in writing to submit the bill to the VA in December 2022. It looks like Vulcan ignored that and decided to sell it to another company instead.
I have spent way too much time on this trying to get Vulcan to do their job. This is Vulcans billing problem and it will no longer be mine.
Sincerely,
***************************Business response
07/28/2023
The claim is now being adjudicated and settled between VIA and the VA. The patient does not owe a balance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.